The Pen Company Reviews

Name: The Pen Company
Address: The Pen Company, Unit B2 Astonbury Lane, Aston, Hertfordshire
Rating: 4.94

4.9 Rating 9,480 Reviews

96 %

of reviewers recommend The Pen Company

4.9

Based on 9,480 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01438 880758

Email:

sales@thepencompany.com

Location:

The Pen Company, Unit B2 Astonbury Lane, Aston
Hertfordshire
SG2 7EG

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The Pen Company 5 star review on 18th January 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Super fast delivery to the U.S, great selection and excellent prices. Love the web site showing all the numbers and corresponding colors. So glad I found you online.”

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Posted 3 years ago

“I have placed several orders with The Pen Company. Every single one has arrived quickly and in perfect condition. The prices here are very good, often beating other online shops. Apple Pay for me is a bonus and so too is the low minimum order requirement, for those times when I need something smaller like ink cartridges. I thoroughly recommend them.”

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Posted 3 years ago

“Took a while for the nib to arrive due to long distance shipping. But it arrived packed carefully and in good working condition :)”

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Posted 3 years ago

“Excellent shipping service to the US, and wonderful products.”

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Posted 3 years ago

“Excellent service. Fast delivery and good quality products.”

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Posted 3 years ago

“Bought a hard to find Visconti refill for the Parker Jotter. It shipped promptly with good communication and arrived in good condition.”

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Posted 3 years ago

“Purchased a Parker pen, Lamy mechanical pencil and A5 notebook. Service provided was very good. Delivery took longer than expected but when emailed an immediate response to clarify delivery dates was sent. This is the second time I have purchased from The Pen company and the second time I have been pleased with the service provided. All items arrived packaged and in good order.”

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Posted 3 years ago

“I am pleased to say I found the Pen Company friendly and easy to deal with.The quality ,speed and cost mean I will not hesitate to use this company again. Thanks from a satisfied customer.”

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Posted 3 years ago

“Thrilled with the pen and service”

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Posted 3 years ago

“Excellent service. My item arrived promptly and was as expected”

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Posted 3 years ago

“They had the best price for a replacement part I needed, and I was actually very surprised with how quickly I was able to get a part shipped from the UK all the way over to the western US.”

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Posted 3 years ago

“Ordered five small items, one of them engraved. They arrived carefully packed and 100% correct and arrived very, very quickly in the northeastern U.S. I'm impressed! Thank you so much for the fantastic customer service.”

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Posted 3 years ago

“Greetings from Australia. I recently ordered a new Lamy Dialogue 3 fountain pen from The (fabulous) Pen Company. The item arrived well packaged and in good time. I appreciate that The Pen Company provides services to customers so far from the UK.”

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Posted 3 years ago

“Lovely diary and very quick delivery - perfect”

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Posted 3 years ago

“Quick and correct order and shipping 🚢 good product 👌”

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Posted 3 years ago

“Very fast and friendly service Thank you”

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Posted 3 years ago

“Found prices on pen refills lower here than anywhere else I looked. Prompt shipping, too!”

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Posted 3 years ago

“I was finding it difficult to find a particular diary that I use every year. Contacted the pen company, as I could see on line that they stocked what I wanted. Very helpful, and my diary arrived as promised,”

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Posted 3 years ago

“Great price and delivery even for American customers. Thank you!”

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Posted 3 years ago

“Outstanding service.- courteous help, delivery timing and a distinctive, super product. Thank you as usual. Brian Waters”

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Posted 3 years ago

The Pen Company is rated 4.9 based on 9,480 reviews