The Pen Company Reviews

Name: The Pen Company
Address: The Pen Company, Unit B2 Astonbury Lane, Aston, Hertfordshire
Rating: 4.94

4.9 Rating 9,734 Reviews

96 %

of reviewers recommend The Pen Company

4.9

Based on 9,734 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01438 880758

Email:

sales@thepencompany.com

Location:

The Pen Company, Unit B2 Astonbury Lane, Aston
Hertfordshire
SG2 7EG

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The Pen Company 5 star review on 18th January 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service, easy to order and swift delivery - would definitely use again”

Helpful Report

Posted 5 years ago

“Excellent service, even over the new year period . Well packaged and a lovely diary to start 2021 . There is a great website with desirable writing materials and will definitely use them in the future .”

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Posted 5 years ago

“Ordered two Caran D’ache refills. Competitive price. Easy to navigate the website from basket to purchase. Well packaged and timely delivery. Would use again, in fact, l returned to purchase some Mont Blanc refills but sadly not stocked.”

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Posted 5 years ago

“Excellent service and product”

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Posted 5 years ago

“Clear information on the website makes it easy to find refills for specific pens, delivery was fast and came earlier than predicted.”

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Posted 5 years ago

“Even with the current postage issues with Covid 19 i still recieved my package a couple of days before I expected it. Very happy.”

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Posted 5 years ago

“I have placed the order on December 17. The order was approved and shipped to destination. After 5 weeks I still did not receive it and there was no answer to e mail that I have sent to customer service. Very unprofessional attitude. Jasmina”

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Posted 5 years ago

“Good service. Great products. Would definitely use this company again.”

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Posted 5 years ago

“Brilliant service. Well-packaged, quality engraving. The £10 limit for free shipping is convenient and makes me a long-term customer; makes life easier when all you want is refills and inks etc.”

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Posted 5 years ago

“Ordered a diary which arrived on time and was well packed. Recommend The Pen Company anytime.”

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Posted 5 years ago

“Refills arrived in perfect condition!”

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Posted 5 years ago

“A Fantastic selection of diaries, I ended up buying two, which are beautiful. They arrived very quickly and were packaged well so there was no risk of damage. Highly recommend this company and will definitely use them again in future.”

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Posted 5 years ago

“I recently bought a Sailor fountain pen from The Pen Company. Firstly the pen is lovely to write with and a great product. Secondly, I found the team to be helpful and responsive to my questions before and after I acquired the pen. They will be my first port of call for my next fountain pen.”

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Posted 5 years ago

“Larger size than I would normally buy ,but a very comprehensive diary. Great colour , and always love this make. “Paper blanks””

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Posted 5 years ago

“I always have a Paperblanks diary but this year my 2021 was left to the last minute due to shops being closed. I went onto the Pen Shops website ordered it and it arrived within three days fantastic service👍👍”

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Posted 5 years ago

“Excellent service and prompt delivery of two diaries.the second year I have ordered from The Pen Company.”

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Posted 5 years ago

“Great customer service, very happy with my order!”

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Posted 5 years ago

“Great service. Just what I ordered and fab ink. Thanks The Pen Company !”

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Posted 5 years ago

“My diary was dispatched and received very quickly. Excellent quality, I was happy with my order.”

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Posted 5 years ago

“Prompt delivery of a quality product. Excellent value.”

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Posted 5 years ago

The Pen Company is rated 4.9 based on 9,734 reviews