The Pen Company Reviews

Name: The Pen Company
Address: The Pen Company, Unit B2 Astonbury Lane, Aston, Hertfordshire
Rating: 4.94

4.9 Rating 9,707 Reviews

96 %

of reviewers recommend The Pen Company

4.9

Based on 9,707 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01438 880758

Email:

sales@thepencompany.com

Location:

The Pen Company, Unit B2 Astonbury Lane, Aston
Hertfordshire
SG2 7EG

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The Pen Company 5 star review on 18th January 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I got a very fast service and the package was well packed. I would recommend the Pen Company”

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Posted 4 months ago

“not recieved, please let me know if you are resending it”

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Posted 4 months ago

Hello Jeff, Thank you for your feedback. Delivery GPS / photos confirm that your order was delivered successfully on 29 May. The order was packaged in a brown padded envelope measuring approx. 22x30cm. If you required further assistance, please contact us directly in reply to your order confirmation or dispatch email or via the contact form on the website and we'll be happy to help. Kind regards, The Pen Company

Posted 2 months ago

“Smooth deal ))) Thank you !”

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Posted 4 months ago

“Always excellent service”

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Posted 4 months ago

“I purchased refills and I haven't yet needed to use them so I can't comment on the quality but the service from the Pen Company was excellent - using the website and placing my order was easy to carry out and the refills arrived the following day and they were neatly and safely packaged. I wouldn't hesitate to use this Company again, I was very pleased with the service. Thank you 😊.”

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Posted 4 months ago

“This is excellent. Great service.”

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Posted 4 months ago

“I cannot recommend The Pen Company highly enough. Easy to place an order, and it arrived within days. I'll be back, but my name is Annie, not Atnie”

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Posted 4 months ago

“The company was so easy to work with. The process was simple and fast! I would highly recommend this company!”

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Posted 4 months ago

“Easy to order, good prices, shipped fast, Usa import taxes paid upfront. Would recommend”

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Posted 4 months ago

“Fabulous pens, the process is easy to order on line, all arrived extremely quickly”

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Posted 4 months ago

“Great prices and delivered in good time.”

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Posted 4 months ago

“A very tidy response to my order”

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Posted 4 months ago

“Fast, friendly prompt service from an excellent company”

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Posted 4 months ago

“The Pen Company had what I needed at a reasonable price. I inadvertantly ordered an out of stock item and they were very quick in advising me, offering options and communicating with me when awaiting new stock. The items arrived promptly and well packaged soon after. Would reccommend.”

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Posted 4 months ago

“Very Happy with the Lighter and the service I recieved.”

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Posted 4 months ago

“Excellent service with ink sent out without an delay. Will be using the Pen company again”

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Posted 4 months ago

“My original order was piecing the screw converter for my Watermen Expert so I had to buy one at a local shop to actually start using it. I emailed the company about 10 days ago and still don’t have the screw converter I paid for.”

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Posted 5 months ago

“quick delvery service, a godd choice of products”

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Posted 5 months ago

“I live in The Netherlands and had hoped this UK company had sorted out the paperwork beforehand, as so many have managed to do. But oh no! The first update about my order was a message from PostNL to tell me if I still wanted the product, I’d have to pay import duty! Otherwise it’d be sent right back whence it came. I went ahead and paid the unexpected tax and the inks arrived shortly after that. A far from pleasant experience leaving a bitter taste in the mouth. I won’t be ordering again from BBC this company.”

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Posted 5 months ago

“Excellent inks, packaged safely and delivered quickly. Would recommend”

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Posted 5 months ago

The Pen Company is rated 4.9 based on 9,707 reviews