The Pen Company Reviews

Name: The Pen Company
Address: The Pen Company, Unit B2 Astonbury Lane, Aston, Hertfordshire
Rating: 4.94

4.9 Rating 9,610 Reviews

96 %

of reviewers recommend The Pen Company

4.9

Based on 9,610 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01438 880758

Email:

sales@thepencompany.com

Location:

The Pen Company, Unit B2 Astonbury Lane, Aston
Hertfordshire
SG2 7EG

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The Pen Company 5 star review on 18th January 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am very happy with my order from The Pen Company. I was looking for a specific pen in a particular color, and they had it at a very good price. Once it became available, the shipping was not just quick, it was shockingly fast. The pen was well-packaged and it wrote beautifully right out of the box. Overall, my experience was a 10 out of 10. I would definitely order from The Pen Company again.”

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Posted 5 months ago

“Very good customer service. I made a call to the Pen Company to correct an error I had made. Spoke to a human (!) who fixed my error with no fuss. Thanks for the excellent service - and thanks for the lovely Faber Castell pen!”

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Posted 5 months ago

“Very good. Nice person to talk to on the phone, answered straight away, pen arrived quickly and is of good quality.”

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Posted 5 months ago

“I ordered my Kaweco sport pen in the Bordeaux color. Received my fountain pen on time, along with some other items and shipping didn’t take too long. Will order again from the Pen Company in the future.”

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Posted 5 months ago

“I placed my first order with this company on February 3rd, and as of March 17th, I still haven’t received anything. That’s well over a month for an international shipment to the U.S., which is simply unreasonable. When I reached out, their response was to deflect responsibility and blame customs delays. That explanation might hold for a short delay, but not for something approaching two months. More concerning was their complete unwillingness to make things right. No reshipment, no refund, no accountability. This is where they fail fundamentally. Any reputable company understands that once a customer pays, the responsibility doesn’t end at dispatch. If something goes wrong in transit, you step in and fix it. That’s basic customer service. Instead, they chose to hide behind excuses. What’s disappointing is that I was ready to become a long-term customer. I order specialty inks regularly and value reliability. They had the opportunity to earn repeat business and instead guaranteed they’ll never get another order from me. If you’re considering buying from them, don’t. There are plenty of other companies that value their customers and stand behind their orders. This was easily one of the worst purchasing experiences I’ve had.”

Helpful Report

Posted 5 months ago

Dear Hashir, Thank you for your feedback. As you are aware, a full refund was processed for your order on March 24th. While we cannot influence the speed of international customs, we agree that a customer should never be left out of pocket when a shipment is compromised. We tracked Order #26020184 to its arrival at the New York ISC (U.S. Customs) on February 12th. It is extremely rare for a parcel to stall indefinitely at this stage, but as the package remained held and was eventually presumed lost in transit, we moved forward with a formal claim and the subsequent refund. We take full responsibility for our orders until they reach your door. We sincerely regret that the postal system failed on this occasion and that your first experience with us was a frustrating one. Kind regards, Caroline

Posted 4 months ago

“I was looking for some Diamine inks here in the US, but unfortunately the supply was very limited. And then I found the Pen Company! The prices are great, the selection is amazing, the shipping is fast too (reasanable for oversees delivery). Even with shipping cost,I paid less than if I had purchased this ink here! And the ink... Well, I love Diamine, but that was the first time I tried their Simmertastic inks. Mystique ink is simply magical! Deep faded purple with a golden shimmer... Don't even try to imagine, simply buy a bottle and... write, write, write with it. I will buy from the Pen Company again! Once I am out of inks I have now, I will put a new order (and definitely get a couple of Shmmerstatics in it :) ). Thanks!”

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Posted 5 months ago

“Excellent service and surprisingly swift delivery from the UK to the US. Am in love with Paperblank products and will order my 2027 planners in well in advance instead of after the first of the year. Using my founatin pen collection now I have decent paper on which to write.”

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Posted 5 months ago

“My number one place to get pens and pen supplies. The amount of options here is unmatched and the shipping is fast and efficient.”

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Posted 5 months ago

“Loved all my ink colors. Packaged well and shipping was pretty quick considering it shipped to the US.”

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Posted 5 months ago

“The service was excellent, friendly and fast. The price was right. I live in the U.S. and will definitely order from the pen.company again. Thank you!”

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Posted 5 months ago

“Item was delivered quickly and as promised. Price was good. The pen was a gift for my Godson's 18th birthday, and he was delighted. So happy all round.”

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Posted 5 months ago

“I’ve been using The Pen Company for over a year now and they’ve always been super competitive with prices and supplying me incredibly fast with pens but it’s the quality of their products that’s been most important to me, especially the Kaweco line which is first class affordable for all us artists and writers out there. Thank you guys at The pen Company in continuing to service us poor artists in our endeavours to create wonderful creations to inspire future artists! Martin D XXX”

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Posted 5 months ago

“Prompt service, items arrived as described.”

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Posted 6 months ago

“Very pleased with the service i received from the pen company. Easy to use web site and easy to find order what you want on it, while payment is fast and straight forward, communication was first class at every step. I am very pleased with the Lamy crystal inks I ordered, which arrived well packed and secure. I would have no hesitation in recommending purchasing from this company.”

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Posted 6 months ago

“Always good service plus they have what you are looking for.”

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Posted 6 months ago

“Delighted with my recent experience. Responsive to online queries. The Lamy Safari I purchased 25 years ago and which had sentimental value had lain broken and idle for years. I was stuck - Could not use it and could not bring myself to toss it. Discovered The Pen Company and their original factory replacement parts at an accessible price point. The pen which I had purchased in the Lamy German home town of Wuppertal restored good as new and putting ink onto the pages of my journal again. Hardly a big sale for The Pen Company, but one that made a big difference for me personally. Thank you. JCM, Tehachapi, California”

The Pen Company 5 star review on 11th March 2026

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Posted 6 months ago

“I recently bought 2 kaweco sport classics and some diamine ink from The Pen Company. I love them, their service is great as are the products they're selling. Quick delivery and lovely pens, such an amazing range to choose from. They send the pens out as soon as they have it in stock which is so much nicer than scrambling to find a website that has them, buying them from one place makes it so much easier. 10/10, they are now my comfort pen website and I won't be buying from anyone else.”

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Posted 6 months ago

“Great service and great products. Prices are very good too”

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Posted 6 months ago

“Great service, good price, and was exactly what I ordered. I truly appreciate them.”

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Posted 6 months ago

“First time finding the Pen Company and will be a returning customer. So in love with my liliput pen with the engraving! came out beautiful. Just ordered another in green and cannot wait! Shipping and all did take a month to arrive to me BUT we are in different countries so I know that affects. Honestly doesn't even bother me since the outcome is great.”

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Posted 6 months ago

The Pen Company is rated 4.9 based on 9,610 reviews