The Pen Company Reviews

Name: The Pen Company
Address: The Pen Company, Unit B2 Astonbury Lane, Aston, Hertfordshire
Rating: 4.94

4.9 Rating 9,341 Reviews

96 %

of reviewers recommend The Pen Company

4.9

Based on 9,341 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01438 880758

Email:

sales@thepencompany.com

Location:

The Pen Company, Unit B2 Astonbury Lane, Aston
Hertfordshire
SG2 7EG

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The Pen Company 5 star review on 3rd February 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Superb quality and service. Very helpful answering questions and delivery is efficient.”

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Posted 3 months ago

“Efficient and excellent customer service by a team that is knowledgeable and well trained.”

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Posted 3 months ago

“I was able to buy a replacement nib for my Graf von Faber Castell foutain pen. The model I had required a nib of almoist £200 but I was able to get a much cheaper unit for the pen I had. Really pleased with it.”

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Posted 3 months ago

“Christmas present to be sent away, so not used yet Hopefully to be an enjoyable surprise.”

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Posted 3 months ago

“On two consecutive years I have made a mistake in my diary order and they have been most understanding and helpful!”

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Posted 3 months ago

“The company itself sent the product quickly and it arrived in perfect condition. The details on the website and the picture showing the item were all correct and I was pleased with the product.”

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Posted 3 months ago

“Excellent Service, nicely wrapped and amazing quality of the Paperblanks diaries I purchased. thank you”

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Posted 3 months ago

“Excellent service. Thank you.”

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Posted 3 months ago

“I ordered a Paperblank diary 2026 that had a cover design I could not find elsewhere and so was pleased to see it was available at the Pen Company. The diary was suitably wrapped to keep it from being damaged whilst in transit and arrived one day after ordering it. This company also has a lovely collection of other stationary goods.”

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Posted 3 months ago

“Excellent and swift service, without complications…a rare experience nowadays.”

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Posted 3 months ago

“Good price and my order arrived well packaged and promptly. I Would recommend and will make more purchases in the future.”

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Posted 3 months ago

“Great range of pens and accessories. Easy to order what I wanted, and super fast delivery.”

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Posted 3 months ago

“I was able to find a difficult to find product a delivery was quick”

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Posted 3 months ago

“Excellent service and quality”

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Posted 3 months ago

“Always quality products and great service! Hoping the US tariffs don't affect them too much.”

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Posted 3 months ago

“The pen refills turned out to be faulty but the the company promptly replaced them without argument”

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Posted 3 months ago

“I order a Paperblanks Mini Diary every year. They are not only invaluable but also beautiful, and the service from The Pen Company is invariably excellent. Thank you.”

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Posted 3 months ago

“Fast delivery and product as expected”

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Posted 3 months ago

“Excellent service, competitive prices, fast delivery - I’ll definitely be ordering again!”

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Posted 3 months ago

“The items that I ordered and received were of quality and arrived in a timely manner.”

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Posted 3 months ago

The Pen Company is rated 4.9 based on 9,341 reviews