The Pen Company Reviews

Name: The Pen Company
Address: The Pen Company, Unit B2 Astonbury Lane, Aston, Hertfordshire
Rating: 4.94

4.9 Rating 9,341 Reviews

96 %

of reviewers recommend The Pen Company

4.9

Based on 9,341 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01438 880758

Email:

sales@thepencompany.com

Location:

The Pen Company, Unit B2 Astonbury Lane, Aston
Hertfordshire
SG2 7EG

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The Pen Company 5 star review on 3rd February 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had an order but could not be sent as it was out of stock which was okay. My order was cancelled without a notification (just realised via refund notification of my bank). I ordered my Kaweco from another company and then see thepencompany got the payment again via my bank account and sent the package. All happened without a notification. I won't use this website again.”

Helpful Report

Posted 3 months ago

Hello Zeynep, Many thank for your feedback. The item you ordered was marked as: ”Stock expected in 7-14 days”. As soon as stock arrived your order was processed and dispatched - no payment was ever taken until this time. Your order was never cancelled (on the rare occasion we may have to cancel a customer order we will always contact them via email and/or phone). As stated on our website, we do not take any payment until items are ready to dispatch - this only happens as an order is being packed for dispatch. When you placed your order your bank issued a pre-authorisation (no payment was debited). The confusion may have arisen as the pre-authorisation entry expired from you bank’s reporting - different banks handle this differently. This can be particularly confusing with the messaging that the bank priories via mobile push notification. In the case of your bank, Monozo, they list this as a refund in the push notification - this is not actually accurate as no payment has been taken at this time. You are very welcome to return your order for a full refund if you wish to - please contact us if you require further instructions on how to go about this. We appreciate this may have caused some confusion, however, we do not have any control over the banks messaging and how they handle deferred payments.

Posted 3 months ago

“The website is clear and easy to use, with measurements to make sure you choose the size you want (diary). The products are of excellent quality, and always arrive speedily. I have been using The Pen Company for years and will continue to do so!”

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Posted 3 months ago

“The Pen Company is always reliable. I buy my diary from them every year.”

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Posted 3 months ago

“Excellent service - they had a great selection of pens and I found exactly what I needed, with super speedy delivery. Would definitely recommend!”

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Posted 3 months ago

“Great company. Very satisfied that I can always get the paperblanks mini diary that I like at a very good price. Excellent prompt delivery service too.”

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Posted 3 months ago

“Been using this Company for the pasr 10? years, only to buy my annual Paper Blanks Diary, what wonderfful service, ordered one day, delivered the next”

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Posted 3 months ago

“My Mum loves the paperblanks diaries and I always buy them from the Pen Company - they arrive quickly and in perfect condition!”

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Posted 3 months ago

“Very good service”

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Posted 3 months ago

“Very impressed with the prompt delivery of my purchase”

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Posted 3 months ago

“Always order my diary from this company, delivered promptly and nicely packaged.”

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Posted 3 months ago

“I have used The Pen Company in the past and I am pleased that I did so again this time. They are completely trustworthy and my order came in excellent condition and very soon after I ordered the item. They sell beautiful and quality items and I can totally recommend them.”

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Posted 3 months ago

“Smooth process. Did not charge the credit card till they were ready to send. After they charged me items were received in short time and according to what was expected”

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Posted 3 months ago

“I purchased a number of pens for my teenager, who has hypermobility. He is sitting GCSEs and therefore will be writing … a lot! The items arrived quickly, were well packaged, and my son was very happy with all of the pens.”

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Posted 3 months ago

“I will continue to buy of you As you deliver a outstanding service and a quick delivery of the items I sent for which arrived promptly”

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Posted 3 months ago

“The Lamy 2000 pen cap that I ordered, while expensive, was a perfect match, and my favorite pen is now back in rotation. The delivery was also timely and professional.”

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Posted 3 months ago

“very good service, many nib options I can't get elsewhere”

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Posted 3 months ago

“Excellent personal service.”

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Posted 3 months ago

“Great and Courteous Service! Was looking to buy a present for a friend overseas in Hong Kong and the Pen Company helped me flawlessly. Smoothy transaction, did not run into any problems at all even though I'm ordering overseas from the States. The package arrived promptly and my friend enjoyed it greatly. Looking to do business with the Pen Companyto buy something for myself after the tariffs to the States is over.”

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Posted 3 months ago

“Always buy my diaries from this company. Beautiful selection, speedy delivery.”

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Posted 3 months ago

“Lovely pen bought for a special birthday. I opted to have this engraved and was not disappointed. Very happy with my purchase and the service.”

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Posted 3 months ago

The Pen Company is rated 4.9 based on 9,341 reviews