The Pen Company Reviews

Name: The Pen Company
Address: The Pen Company, Unit B2 Astonbury Lane, Aston, Hertfordshire
Rating: 4.94

4.9 Rating 9,522 Reviews

96 %

of reviewers recommend The Pen Company

4.9

Based on 9,522 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01438 880758

Email:

sales@thepencompany.com

Location:

The Pen Company, Unit B2 Astonbury Lane, Aston
Hertfordshire
SG2 7EG

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The Pen Company 5 star review on 18th January 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Got trouble with a cheap disposable fountain pen I was trying to buy. May have gotten lost in the holiday season volume. They refunded me easily, and I found another, nicer pen I liked through them that I then bought, and it was enjoyable enough that I bought two more versions of it.”

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Posted 5 months ago

“I have bought items from the Pen Company several times and as with my latest order, the customer service provided has been excellent. They stock items larger companies do not, so they are my preferred supplier. Every order has been delivered promptly and well packaged . I recommend the Pen Company.”

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Posted 5 months ago

“Wonderful service. A very prompt postage of the pen parts that I needed. :)”

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Posted 5 months ago

“speedy delivery and good range of diaries to choose from”

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Posted 5 months ago

“Superb customer service. I called and inquired about a certain product, which was out of stock, and they knowledgably pointed me in the direction of a product I was even more excited about :) Amazingly got me my gift to the US in a matter of days. On time and in perfect shape.”

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Posted 5 months ago

“I purchased an engraved fountain pen for my girlfriend as a Christmas present and the service, communication, and promptness of The Pen Company is really great. Initially, I had purchased a pen throug "The Online Pen Company", which is not affiliated with The Pen Company. There was no communication or updates on the shipment and it was very close to Christmas time. I disputed the charge as I've not received the pen from them. Thanks to The Pen Company, I was able to get the pen I wanted in more than enough time for the holidays. I called and was immediately helped by David (I believe), who helped me make sure the model I was looking for was in stock. Will be using The Pen Company for all future fountain pen purchases.”

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Posted 5 months ago

“Excellent company. Excellent website. Excellent quality items. Excellent service. I would totally recommend this company. I had a query and they came back realy quickly to answer this.”

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Posted 6 months ago

“Excellent item, excellent price, excellent service :) Wholeheartedly recommend!”

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Posted 6 months ago

“Very fast delivery. Great Pen!”

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Posted 6 months ago

“Excellent service good delivery first class product (Diary) it wouldn't be Christmas without it thank you”

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Posted 6 months ago

“Quick and efficient service, delighted with the product. Thank you.”

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Posted 6 months ago

“If I could give more than 5 stars I would. Fantastic customer service. Regular updates on order status. Excellent service. My specific order was quite complicated and had to be shipped to and back from Germany. The Pen Company liaised with the supplier to regularly update me on order status as well as providing multiple options on various stages of the journey. Highly recommended.”

The Pen Company 5 star review on 6th January 2026

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Posted 6 months ago

“Ordered a red and a black ink cartridge. It was delivered very promptly. Will reorder as needed”

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Posted 6 months ago

“Product in perfect condition, all very easy. Pen was good quality.”

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Posted 6 months ago

“Wonderful customer service and very friendly on the phone thanks.”

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Posted 6 months ago

“Was skeptical about ordering merchandise from the UK. Happy with the results”

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Posted 6 months ago

“Excellent service. Particular diary I use you just can't get anywhere else, but it was despatched in double-quick time and well packaged. Can highly recommend.”

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Posted 6 months ago

“Limited choice but delivery immediate and packaged such that damage in transit is rare”

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Posted 6 months ago

“Great customer service and efficient delivery”

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Posted 6 months ago

“Excellent service , timely notifications on order statuses , very good clean packaging . All pens were in working order , huge selection , no issues”

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Posted 6 months ago

The Pen Company is rated 4.9 based on 9,522 reviews