The Pen Company Reviews

Name: The Pen Company
Address: The Pen Company, Unit B2 Astonbury Lane, Aston, Hertfordshire
Rating: 4.94

4.9 Rating 9,669 Reviews

96 %

of reviewers recommend The Pen Company

4.9

Based on 9,669 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01438 880758

Email:

sales@thepencompany.com

Location:

The Pen Company, Unit B2 Astonbury Lane, Aston
Hertfordshire
SG2 7EG

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The Pen Company 5 star review on 18th January 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good quality pen. Fast delivery”

Helpful Report

Posted 2 years ago

“The product is as described and well packed. The international delivery is traceable and faster than expected. Trustworthy and highly recommended.”

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Posted 2 years ago

“order 24070618 Kaweco 1.9 nib. Fitted, would write 10 characters then dry. Email to the pen company, no replyl”

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Posted 2 years ago

Hello Dave, We have searched our inbox but can find no email from you - we've reached out to you via the email used to place your order so we can reslove this issue for you. Kind regards, James

Posted 2 years ago

“Excellent service and good slection. Prices on the high side but worth the difference. Delivery as promised.”

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Posted 2 years ago

“High quality product and engraving service, delivery above expectations.”

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Posted 2 years ago

“Extremely professional; letter-perfect experience!”

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Posted 2 years ago

“Thank you for providing good products at reasonable prices. Delivery was fast and there were no problems. I recommend this market.”

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Posted 2 years ago

“I love the selection of ink - and the delivery is very quick!”

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Posted 2 years ago

“Ordered Lamy fountain pen. Very quick delivery and excellent service”

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Posted 2 years ago

“I bought the Kaweko Sport from The Pen Company a few months ago, fell in love with it - first fountain pen I've used since high school - and immediately abandoned my minimalist ballpoints. I thought I'd lost it a few months later, so ordered another, found the first one, and realised I now had a blue and black ink pen. The Pen Company stocks great stuff and delivers quickly in sensible packaging (look at you Bezos); I'm a very happy customer.”

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Posted 2 years ago

“The package arrived quickly but the pen I ordered was dented.”

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Posted 2 years ago

“Most importantly James and Jake offered and extended outstanding customer care. I do not do reviews or surveys but this is an exception. Given a little supply chain issue with the manufacturer, these guys communicated frequently and extended a level of comfort in spite my target date was delayed. To the CEO, you should be very proud of their work! As a retired executive, I don't have many occasions to order nice products as seen on your website but when I do, rest assured I will be giving you more business. Well done gentlemen!”

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Posted 2 years ago

“Order received quickly for a great price and was exactly as described.”

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Posted 2 years ago

“Extremely happy with my pen! Great price & service.”

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Posted 2 years ago

“easy to order, arrived timely, good source of ink cartridges for fountain pens”

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Posted 2 years ago

“Really pleased with the range of products available and the service provided. I had a query which was answered very quickly and having placed my order the delivery was very fast.”

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Posted 2 years ago

“it was very easy to order a refil, the serice was very quick and efficient. top marks tank you”

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Posted 2 years ago

“I have had several types of Cross pens, and they all were great. Both in the quality of the pen, and the ink refills are great performance of writing.”

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Posted 2 years ago

“My wife and I are widely regarded as dinosaurs for continuing to use quality proper writing instruments, namely Schaefer and Cross. Thank goodness there are special excellent company's like yourselves who can still supply us dinosaurs 🦕 Thank you”

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Posted 2 years ago

“I've now placed four orders with the Pen Company. Each time I received stellar customer service, prompt delivery, and the pen in great condition, well wrapped. In addition, oftentimes getting fountain pens through U.S. customs can be annoying because of the ink. I do not know what they do differently, but I've never had an issue with this when ordering through the Pen Company. They just get it done.”

Helpful Report

Posted 2 years ago

The Pen Company is rated 4.9 based on 9,669 reviews