The Pen Company Reviews

Name: The Pen Company
Address: The Pen Company, Unit B2 Astonbury Lane, Aston, Hertfordshire
Rating: 4.94

4.9 Rating 9,352 Reviews

96 %

of reviewers recommend The Pen Company

4.9

Based on 9,352 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01438 880758

Email:

sales@thepencompany.com

Location:

The Pen Company, Unit B2 Astonbury Lane, Aston
Hertfordshire
SG2 7EG

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The Pen Company 5 star review on 18th January 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A xmas gift that arrived quickly”

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Posted 2 years ago

“Thank you for a very satisfactory transaction!! Jacquie”

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Posted 2 years ago

“Great service and price”

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Posted 2 years ago

“Kaweco is a firm favourite of my husband & when I saw this I knew it would be a fabulous gift for Christmas. The website was easy to navigate, my order arrived promptly, very pleased with everything, thank you.”

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Posted 2 years ago

“Got a hard to find American own in England at a fair price”

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Posted 2 years ago

“❗️I have written requesting a refund with a return label. I need smaller size nibs and barrel inserts however have had NO reply to my requests. RSVP Marianne Cottee marianne_cottee@btinternet.com”

The Pen Company 3 star review on 28th December 2023

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Posted 2 years ago

Hello Marianne, Many thanks for your feedback - unfortunately, we can find no record of you contacting us. The nibs you have order are intended to fit Kaweco pens - the model you have pictured is not a Kaweco pen and therefore these will not fit. To return the nibs simply post the back to us at the address on your receipt quoting your order number: 23120764 and we will be happy to refund your payment card for these.

Posted 2 years ago

“Brilliant. Just what he wanted - a pen for a large hand.”

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Posted 2 years ago

“Pen arrived promptly and was a good price. Only problem was the package had a strong diesel smell- like it had been soaked in it in transit. Very strange but pen inside the package was fine.”

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Posted 2 years ago

“Never ordered off the Pen Company before but I must say the service was excellent. Great customer service on the phone and really quick delivery, highly recommended.”

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Posted 2 years ago

“Excellent service cannot be faulted”

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Posted 2 years ago

“Love your selection of products. My order came earlier than expected”

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Posted 2 years ago

“Never been a customer before but I am very impressed by the simplicity and efficiency of placing an order and the quick delivery. I will be using them in the future especially to order my paperblanks diaries.”

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Posted 2 years ago

“This item was purchased as a gift and was delivered to recipient. I have not seen it personally, but there were no problems with delivery and the item was well received so presumably everything is fine.”

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Posted 2 years ago

“Could not be happier with my purchase. Great selection to choose from but also speed of service, engraving and delivery to Australia was faultless. Thank you”

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Posted 2 years ago

“Lovely product with best price and prompt delivery - will definitely use The Pen Company again”

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Posted 2 years ago

“I love the large selection at The Pen Company but also the great service. I recently had to make an addition to my order and I received a response immediately.”

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Posted 2 years ago

“Good fit for the Apple AirTag. The protection provided is adequate. I appreciated the light weight when attached to my car keys. So overall I am pleased with my purchase.”

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Posted 2 years ago

“Very happy with my new pen. I live in the US, and I was a little hesitant about buying overseas, however, transaction was perfect! Perfect prices and fast shipping speed. Thank you!☺️”

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Posted 2 years ago

“Thank you very much! Very fast shipping and good packaging. Excellent seller!”

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Posted 2 years ago

“Good range of products available. I was able to find the diary I was looking for very easily. I was kept abreast of the tracking details and it was delivered to Australia, during the festive, peak period, in a very timely manner. Many thanks.”

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Posted 2 years ago

The Pen Company is rated 4.9 based on 9,352 reviews