The Pen Company Reviews

Name: The Pen Company
Address: The Pen Company, Unit B2 Astonbury Lane, Aston, Hertfordshire
Rating: 4.94

4.9 Rating 9,669 Reviews

96 %

of reviewers recommend The Pen Company

4.9

Based on 9,669 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01438 880758

Email:

sales@thepencompany.com

Location:

The Pen Company, Unit B2 Astonbury Lane, Aston
Hertfordshire
SG2 7EG

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The Pen Company 5 star review on 18th January 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It has been a pleasure working with the staff, especially from a small community hosptial in the US. They made the ordering process very simple and easy to navigate, including providing assistance with customs to ensure we received our order on time.”

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Posted 2 years ago

“Bought four pens, specifically for top end autograph opportunities, metallic gold, metallic silver, blue and black. Could not be happier - fast delivery and great service throughout.”

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Posted 2 years ago

“A Great Pen,Great service- Thank you.”

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Posted 2 years ago

“A good comapny to deal with and decent prices. My order was rapidly despatched and arrived in time. very happy with the genuine new products I received. All items were well packed and in a box so arrived safely. The only thing that confused me was i expected i would have to open an account but couldn't find a way to do so but to buy without one is simple enough.”

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Posted 2 years ago

“Ordered and arrived as expeced - no issues”

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Posted 2 years ago

“I ordered several inks and a pen from The Pen Company. I'm very happy with my order. I'd updated them when it arrived and got a quick response.”

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Posted 2 years ago

“I am a new customer to the Pen company. I was impressed with their rapid response and delivery of an expensive ballpont biro. DEelivery was quick and the company kept you informed on the delivery process. A very good company to deal with and they responded very rapidly to the order that I placed. Product well packaged and stood the long transport betwwen the UK and NZ. I cannot report any negatives on the transaction or delivery. Everthing was first class.DElivery time reflects the distance between UK and NZ. It was a fast delivery because of the courier service they selected.”

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Posted 2 years ago

“Very elegant mechanical pencil and it writes very well.”

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Posted 2 years ago

“I purchased some spare parts for a couple of my pens. The service was great and delivery across the world was quick.”

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Posted 2 years ago

“The seller is reliable and trustworthy as the product is delivered as promised and the package is wrapped safely. The items I bought were not available elsewhere too. So you are highly recommended to keep an eye on the collections provided by The Pen Company to see if you can find what you failed elsewhere!”

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Posted 2 years ago

“Ordered Kaweko Dia2 pen. Arrived in time and at a great price. Will shop here again!”

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Posted 2 years ago

“Excellent customer service. Very polite and kept me informed of the status of my order. I would happily order from here again. Once they had stock of the item I received it within 24 hours.”

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Posted 2 years ago

“I ordered several medium and fine point Fisher Space Pen cartridges in blue and black ink. I live in the US, and Pen Company web site made ordering easy and shipping from the UK to the US via the Royal Post was trouble free. Customs was handled by the shipper and my order arrived within a week. The e-mail communication from The Pen Company as my order progresses was timely and helpful. I recommend The Pen Company for its wide variety of writing instruments and ink refills as well as it prompt and professional service.”

Helpful Report

Posted 2 years ago

“Very good value and competitive prices. Staff very helpful. Nothing was too much trouble, and a lot of efforts was spent by them in finding a solution to a problem I had. First class service, thoroughly recommended.”

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Posted 2 years ago

“Quick delivery good products and prices”

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Posted 2 years ago

“Exellent sevice.”

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Posted 2 years ago

“Whether you want a pen or a carry on travel bag, as I did, the Pen Company delivers”

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Posted 2 years ago

“Excellent service. Quick delivery and great prices.”

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Posted 2 years ago

“Had the item I wanted and were very helpful on the phone with a query. The delivery was satisfactory and safe/”

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Posted 2 years ago

“Awesome customer service! My questions were quickly answered! I was kept aware of how my order was on back order but, was notifed immediately. You guys are awesome!”

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Posted 2 years ago

The Pen Company is rated 4.9 based on 9,669 reviews