The Pen Company Reviews

Name: The Pen Company
Address: The Pen Company, Unit B2 Astonbury Lane, Aston, Hertfordshire
Rating: 4.94

4.9 Rating 8,868 Reviews

96 %

of reviewers recommend The Pen Company

4.9

Based on 8,868 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01438 880758

Email:

sales@thepencompany.com

Location:

The Pen Company, Unit B2 Astonbury Lane, Aston
Hertfordshire
SG2 7EG

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The Pen Company 5 star review on 3rd March 2025

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The Pen Company 5 star review on 3rd February 2025

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The Pen Company 5 star review on 25th December 2024

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The Pen Company 5 star review on 7th September 2024

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Anonymous // 01/01/2019

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“The service was EXCELLENT! The package arrived within days and the cost for International Shipping was minimal. GREAT JOB!”

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Posted 2 months ago

“Vast array of different inks. My eventual choice arrived very quickly and very pleased with the quality. Will be returning for more as required.”

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Posted 2 months ago

“Great price, loved being able to engrave our pen. Fast service, thanks”

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Posted 2 months ago

“Great company to shop from. Has pens from brands I didn’t know existed or made fountain pens. Speedy delivery to USA came in perfect time for my husband’s birthday.”

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Posted 2 months ago

“Stocks refills for pens I bought in Germany 40 years ago! Very good service.”

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Posted 2 months ago

“Excellent service.”

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Posted 2 months ago

“Delivery as expected, good company to deal with and good price.”

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Posted 2 months ago

“I ordered thje beautiful Caran d'Ache pencil sharpener. It arrived quickly, well packaged, and as expected.”

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Posted 2 months ago

“We ordered a replacement cap for a filler. There was an unexpected delay caused by the supplier. The team at The Pen Company informed us about that in a helpful and timely manner. Even though it took a while for the cap to arrive, this was much appreciated.”

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Posted 2 months ago

“Excellent range, great value and swift delivery. Impeccable.”

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Posted 2 months ago

“excellent service.quick efficient promt deliviery. well done thank you..”

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Posted 2 months ago

“It took a while for the pen to arrive and communication in the gap between paying and getting hands on it was lacking. Then I followed the instructions but couldn’t get the ink suction thing work at all and had ink everywhere so was not happy but the cartridges work well and now This is my favourite and nicest writing pen I own.”

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Posted 2 months ago

“Traditional stationery shops have ceased to trade in our area in North Wales and so it is necessary to s shop elsewhere for ballpen parts. The package arrived by RM promptly thanks to the efficient service of the Pen Company and I would certainly this firm to other customers. The service helps me to treasure my vintage writing instruments.”

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Posted 2 months ago

“Authentic part with reasonable price (adding international shipping payment). Excellent for overseas users looking for their pen maintenance parts. Very good online shopping experience!”

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Posted 2 months ago

“First class company to deal with. Very efficiently and excellent customer service. It’s my ‘go to’ online retailer for all things relating to penmanship.”

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Posted 2 months ago

“Excellent servcice. Well priced and fast. No complaints whatsoever. James was most helpful.”

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Posted 2 months ago

“As always, order was shipped promptly and arrived within days of placing the order.”

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Posted 2 months ago

“Very happy with the fountain pens received. Nicely done personalisation. Very hapoy with the customer service and communication. Thanks!”

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Posted 2 months ago

“Quick delivery and all items were packaged very securely - I am happy with my purchase!”

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Posted 2 months ago

“I so much appreciate being able to buy parts for my LAMY pen. All arrived in good shape.”

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Posted 2 months ago

The Pen Company is rated 4.9 based on 8,868 reviews