The Pen Company Reviews

Name: The Pen Company
Address: The Pen Company, Unit B2 Astonbury Lane, Aston, Hertfordshire
Rating: 4.94

4.9 Rating 9,166 Reviews

96 %

of reviewers recommend The Pen Company

4.9

Based on 9,166 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01438 880758

Email:

sales@thepencompany.com

Location:

The Pen Company, Unit B2 Astonbury Lane, Aston
Hertfordshire
SG2 7EG

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The Pen Company 5 star review on 10th September 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Their site is easy to navigate, to find what is wanted or needed. Shipping was fast, and communication from order placement to delivery was top-notch. These folks seem to be just lovely to deal with. And on top of all that, their prices are very fair.”

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Posted 1 month ago

“Very good, reliable company, good packing and quick delivery.”

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Posted 1 month ago

“Very good. Arrived quickly. All in excellent condition.”

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Posted 1 month ago

“Great service, quick delivery, exactly as ordered.”

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Posted 1 month ago

“My son-in-law loves his new pen that is unique in his collection.”

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Posted 1 month ago

“Very slow to ship. Poor communication.”

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Posted 1 month ago

Hello Mark, Many thank again for your order - we're glad this has now arrived. The spare part you selected was marked for pre-order when you placed your order, but was subject to unexpected manufacturing delays. Unfortunately, due to the nature of the delay the manufacturer was not able to give regular updates, however, when this information was made available we updated yourself and other customers as possible. Your order was also affected by the changes to import regulations in the US - this straddled the Executive Order which came into effect on 29 August. The change in US legislation meant that all Airmail shipments had to be temporarily paused whilst Royal Mail’s systems were made compliant with the new US regulations. When stock arrived form Germany we confirmed the change in import duty with you - giving you the option to proceed or cancel your order. Once you had confirmed you wished to proceed your order was dispatched as soon as Royal Mail resumed operations to the USA a few days later, payment was not taken until the day of shipping. Sorry delivery of your order was not as quick as hoped, this was sadly affected by two separate and unusual factors - unexpected manufacturing delays and a dramatic and sudden change in US import legislation.

Posted 1 month ago

“Excellent service Quality product Quick despatch”

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Posted 1 month ago

“There was a supply problem with some of the ink which I ordered and James took time to explain and offer various options. I appreciated this very much. I was very impressed and would definitely buy again from The Pen Company.”

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Posted 1 month ago

“The staff at The Pen Company have always been helpful and responsive. At no time did I wonder where my order was or whether it would be complete. Of the numerous orders placed not a one has been other than completely satisfactory: ink, paper, nibs, fountain pens. And the orders always arrived within the time span allotted for delivery here in the US. The billing/invoice is easy to read and clearly indicates the new US tariff/duty amounts. I hope to continue doing business with The Pen Company, but I must now take into account those higher tariffs I am paying.”

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Posted 1 month ago

“Great pen, very quick delivery”

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Posted 1 month ago

“Ordering was so easy, and the diary arrived on time and well packaged.”

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Posted 1 month ago

“Good price and service”

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Posted 1 month ago

“Lovely annual Paperblank Diary as usual and very speedily received!”

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Posted 1 month ago

“Thank you for your fast service”

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Posted 1 month ago

“I ordered a diary from The Pen Company and it arrived very soon thereafter as promised. Perfect.”

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Posted 1 month ago

“Hi The Pen Company was the least expensive option for ink. Yet the delivered on time with notifications at each stage of the delivery. Very impressed.”

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Posted 1 month ago

“Excellent company, excellent range of Diamine Ink Cartridges at very good value for money. Highly recommend.”

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Posted 1 month ago

“Prompt service, nicely wrapped. The recipient is very pleased with this gift.”

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Posted 1 month ago

“Great service, I only had a small order, delivered quickly and I was very happy to know they have what I needed in stock.”

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Posted 1 month ago

“I love this company! They sell my favorite planners that I cannot find in the US. Vertical, Yearly, Paperblanks! ❤️❤️❤️❤️The shipping is fast, they even made sure I meant to order 2025 planner that was on sale. Highly recommend The Pen Company, even if you live in Kansas.”

The Pen Company 5 star review on 1st October 2025

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Posted 1 month ago

The Pen Company is rated 4.9 based on 9,166 reviews