The Pen Company Reviews

Name: The Pen Company
Address: The Pen Company, Unit B2 Astonbury Lane, Aston, Hertfordshire
Rating: 4.94

4.9 Rating 9,731 Reviews

96 %

of reviewers recommend The Pen Company

4.9

Based on 9,731 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01438 880758

Email:

sales@thepencompany.com

Location:

The Pen Company, Unit B2 Astonbury Lane, Aston
Hertfordshire
SG2 7EG

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The Pen Company 5 star review on 18th January 2026

Anonymous

Anonymous // 01/01/2019

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“I am fortunate to still get nibs for my Tombow pen. Keep up the good work.”

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Posted 5 years ago

“Very good service and fast delivery. I'm really happy I was able to order from them.”

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Posted 5 years ago

“The website is easy to navigate and the purching process was straightforward. My new pen arrived promptly and safely as it was well packaged. I would be very happy to purchase from The Pen Company again.”

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Posted 5 years ago

“Ordered the Lamy Pen and a refill and it came as described. Very good for a new fountain pen user. Everything was super smooth and delivered very promptly. Very satisfied”

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Posted 5 years ago

“Awesome customer service, and incredibly fast delivery. I will definitely be ordering again. Thank you :)”

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Posted 5 years ago

“Excellent service. Quick and efficient”

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Posted 5 years ago

“Super fast delivery - I engraved 2 pens just before 4 and it came the next day guaranteed on Saturday before 1pm. Amazing quality love my new LAMY pens. Thank you!”

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Posted 5 years ago

“Great service. Always friendly service”

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Posted 5 years ago

“This was my first order from the pen company and it was a very good experience for me. I found exactly what I was looking for in your shop. The goods arrived very quickly although I'm living in central Europe. Thanks a lot”

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Posted 5 years ago

“Extensive range of pens at competitive prices. very good service. Thank-you.”

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Posted 5 years ago

“Prompt delivery and very good communication from seller via emails.”

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Posted 5 years ago

“Excellent price for my refills and delivered next day but one because I ordered late in the day.”

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Posted 5 years ago

“Not much to say really - only ordered some replacement ink cartridges - so far! Cartridges all OK and delivered quickly. Thank you”

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Posted 5 years ago

“Excellent service.Very quick despatch .”

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Posted 5 years ago

“We needed a steel nib for a Kaweco pen. The choice and value of nibs was the best I could find on the internet. Ordering was extremely simple, and we got a dispatch notification on the morning of the next working day. Inevitably due to the pandemic, there was a delay in the post. James couldn't have been more helpful in sending us tracking information. Truly excellent service all round.”

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Posted 5 years ago

“Quick delivery. Perfect refill for my pen.”

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Posted 5 years ago

“Wonderful products and stellar customer service!”

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Posted 5 years ago

“I’ve bought a number of items from The Pen company over the past month and the service has been first class.”

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Posted 5 years ago

“Super fast delivery, hassle free ordering and good prices! Definitely use again unlike a well known high street shop”

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Posted 5 years ago

“Very quick service and brilliant product”

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Posted 5 years ago

The Pen Company is rated 4.9 based on 9,731 reviews