The Pen Company Reviews

Name: The Pen Company
Address: The Pen Company, Unit B2 Astonbury Lane, Aston, Hertfordshire
Rating: 4.94

4.9 Rating 9,533 Reviews

96 %

of reviewers recommend The Pen Company

4.9

Based on 9,533 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01438 880758

Email:

sales@thepencompany.com

Location:

The Pen Company, Unit B2 Astonbury Lane, Aston
Hertfordshire
SG2 7EG

Write Your review

Tell us how The Pen Company made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Pen Company 5 star review on 18th January 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Refills spot on wife very happy to have her posh pen back”

Helpful Report

Posted 5 years ago

“Very good product, excellent delivery service. Ann”

Helpful Report

Posted 5 years ago

“Very easy to order even to Switzerland! Thanks for a pen refill that I couldn't find anywhere else.”

Helpful Report

Posted 5 years ago

“I ordered a diary for my sister for Christmas, it arrived quickly and was the best online price including postage.”

Helpful Report

Posted 5 years ago

“Thank you you for your prompt efficient service in these trying times.”

Helpful Report

Posted 5 years ago

“I selected The Pen Company, because they would engrave the item I ordered. I was worried it would take a long time to receive the item, since it was shipping from the UK to the US, but it arrived very quickly and was beautifully packaged. The engraving was perfect.”

Helpful Report

Posted 5 years ago

“The delivery was fast and the packaging was in great condition.”

Helpful Report

Posted 5 years ago

“Brilliant! Easy website to navigate, easy to order. Product arrived safely and speedily.”

Helpful Report

Posted 5 years ago

“Superb customer service. So helpful and able to advise depending on individual needs. The diary is beautiful quality and ideal for the gift. I would definitely purchase from them agian.”

Helpful Report

Posted 5 years ago

“Lowest price on Conklin cartridges with free next day delivery. 5*”

Helpful Report

Posted 5 years ago

“Great service! Very helpful person on the phone! I would definitely buy from them again and I would recommend them!”

Helpful Report

Posted 5 years ago

“Lovely products, prompt delivery, it's become a bit of a tradition to buy our diaries here every year, the range of Paperblanks is great”

Helpful Report

Posted 5 years ago

“Great price and swift delivery.”

Helpful Report

Posted 5 years ago

“it was the first time I had ordered anything from Pen company and found them on google. I was only looking for a couple of pen refills but also saw a cheap pen so added that as well. All arrived very quickly and is better quality than I expected for the price.”

Helpful Report

Posted 5 years ago

“Second order, quality product and good service”

Helpful Report

Posted 5 years ago

“Great service; my queries were responded to quickly & efficiently. Received a lovely engraved pen to give as a gift and the recipient very happy indeed - many thanks The Pen Company! :-)”

Helpful Report

Posted 5 years ago

“You had what I wanted, and order came in good order in good time. Thank you”

Helpful Report

Posted 5 years ago

“First time buyer from this company. The website was easy to use and item arrived quickly. I bought a Sailor 1911 fountain pen and it arrive in perfect condition and is fantastic”

Helpful Report

Posted 5 years ago

“Excellent to work with. I really appreciated their communication when the US had postal slow downs. My pen arrived in perfect condition and as described. My hat is off to the Pen Company team!”

Helpful Report

Posted 5 years ago

“Always a wonderful, personal service with next day delivery. 8th year as a returning customer. Highly recommended company!”

Helpful Report

Posted 5 years ago

The Pen Company is rated 4.9 based on 9,533 reviews