The Pen Company Reviews

Name: The Pen Company
Address: The Pen Company, Unit B2 Astonbury Lane, Aston, Hertfordshire
Rating: 4.94

4.9 Rating 9,535 Reviews

96 %

of reviewers recommend The Pen Company

4.9

Based on 9,535 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01438 880758

Email:

sales@thepencompany.com

Location:

The Pen Company, Unit B2 Astonbury Lane, Aston
Hertfordshire
SG2 7EG

Write Your review

Tell us how The Pen Company made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Pen Company 5 star review on 18th July 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had exactly what I wanted - extra fine nibs on Fabre Castellated fountain pens! Shame COVID and Royal Mail left it kicking for 3 weeks in the UK, waiting for a flight out, but these aren’t normal times, and not The Pen Company’s fault. Very satisfied.”

Helpful Report

Posted 5 years ago

“Website a little difficult to navigate but once I had placed the order it arrived extremely quickly. Very efficient.”

Helpful Report

Posted 5 years ago

“Very quick delivery.”

Helpful Report

Posted 5 years ago

“Great service, great product and quick dispatch. Would use again.”

Helpful Report

Posted 5 years ago

“Website very easy to use and found what I wanted (and more!!). Items arrived on time. Please with items purchased.”

Helpful Report

Posted 5 years ago

“Always get my diary from The Pen Company.....they have a wonderful selection and delivery is very quick!”

Helpful Report

Posted 5 years ago

“Quick , clean , prompt.”

Helpful Report

Posted 5 years ago

“Best customer service I've had. I purchased a Montegrappa Elmo & a Dimplomat Aero. I'm extremely happy with my purchases and cannot recommend the Pen Company highly enough.”

Helpful Report

Posted 5 years ago

“Prompt, efficient service.”

Helpful Report

Posted 5 years ago

“The service and support was phenomenal! Immediately responsive and helpful. It is a welcome change to experience assistance with such a personal touch with an online shopping experience.”

Helpful Report

Posted 5 years ago

“Delivered what I wanted when they said they would”

Helpful Report

Posted 5 years ago

“Good selection of products, high quality engraving and excellent customer service. My order of three pens (with engravings) was dispatched within hours of placing my order.”

Helpful Report

Posted 5 years ago

“Outstanding customer service with a wide range of quality pens & inks. I'm loyal customer from now on.”

Helpful Report

Posted 5 years ago

“all good - prompt service”

Helpful Report

Posted 5 years ago

“I have never had such excellent service. Item ordered on a Tuesday, arrived the next day. Packaged very well, i cannot thank The Pen Company enough. Would highly recommend them.”

Helpful Report

Posted 5 years ago

“This was amazingly quick and efficient service. I shall certainly use the company again.”

Helpful Report

Posted 5 years ago

“Ordered a Pelikan pen which was not in stock. Price was right and pen delivered as soon as available from Germany. No problems.”

Helpful Report

Posted 5 years ago

“Fast delivery and lovely customer support. I will definitely order from this store again. :)”

Helpful Report

Posted 5 years ago

“Excellent service & good prices”

Helpful Report

Posted 5 years ago

“I’ve been buying my Paper Blanks diary from The Pen Company for 6 years now. Great choice and super fast delivery, always impressed and highly recommend.”

Helpful Report

Posted 5 years ago

The Pen Company is rated 4.9 based on 9,535 reviews