The Pen Company Reviews

Name: The Pen Company
Address: The Pen Company, Unit B2 Astonbury Lane, Aston, Hertfordshire
Rating: 4.94

4.9 Rating 9,726 Reviews

96 %

of reviewers recommend The Pen Company

4.9

Based on 9,726 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01438 880758

Email:

sales@thepencompany.com

Location:

The Pen Company, Unit B2 Astonbury Lane, Aston
Hertfordshire
SG2 7EG

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The Pen Company 5 star review on 3rd November 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service. Quick and kind reply from Customer Service. I had a problem, and it was solved overnight.”

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Posted 5 years ago

“My order was delivered the following day, well packed and arrived in perfect condition. I was very pleased with the service.”

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Posted 5 years ago

“Very satisfied.”

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Posted 5 years ago

“Good product, price and service”

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Posted 5 years ago

“Customer service was responsive and very helpful. I will definitely make additional purchases through The Pen Company. Top Notch! I'm very pleased with the outcome.”

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Posted 5 years ago

“Kind, professional and knowledgeable. I have ordered several pens from across the pond and will do so in the future”

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Posted 5 years ago

“Great price on Pelikan M1000. Was out of stock and with COVID the Pelikan factory was down. James at the Pen Co. Was great with providing updates! Great communication! Thanks James! M1000 is a great pen to round out my collection of Pelikans. The broad nib writes very smoothly and lays down a lot of ink!”

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Posted 5 years ago

“Good value and service as promised.”

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Posted 5 years ago

“Received everything v promptly and just as ordered.”

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Posted 5 years ago

“Great service and quick delivery. I could not be happier with the product.”

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Posted 5 years ago

“Great company, excellent service. I bought this as a gift for my wife. It was delivered the next day. Would definitely use again 😊 👍🏻”

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Posted 5 years ago

“The knowledge and help of James help make the sale. Simplistically, James did what he promised, the order arrived as promised and the product exceeded expectations. I have been using my Cross pen for over 30 years and the Lamy pen James sold me exceeded my expectations and could become my number 1 pen Thank you”

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Posted 5 years ago

“Best Kaweco Dealer in the world. Absolutely recommended. Excellent customer experience”

The Pen Company 5 star review on 13th April 2021

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Posted 5 years ago

“I'm very pleased with the quality of the products and services!”

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Posted 5 years ago

“An excellent range of pens, inclusive engraving and fair pricing. I will be coming back.”

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Posted 5 years ago

“Excellent service. Kept me informed on the progress of the order. Once dispatched delivery was very quick and efficient”

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Posted 5 years ago

“Order received the following day.”

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Posted 5 years ago

“All was easy and the order arrived much quicker than expected”

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Posted 5 years ago

“Great service and a fantastic range of products.”

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Posted 5 years ago

“Staff are knowledgeable and provide excellent customer service.”

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Posted 5 years ago

The Pen Company is rated 4.9 based on 9,726 reviews