The Pen Company Reviews

Name: The Pen Company
Address: The Pen Company, Unit B2 Astonbury Lane, Aston, Hertfordshire
Rating: 4.94

4.9 Rating 9,726 Reviews

96 %

of reviewers recommend The Pen Company

4.9

Based on 9,726 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01438 880758

Email:

sales@thepencompany.com

Location:

The Pen Company, Unit B2 Astonbury Lane, Aston
Hertfordshire
SG2 7EG

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The Pen Company 5 star review on 3rd November 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very quick service, excellent website.”

Helpful Report

Posted 5 years ago

“The pen is Lovely !, I am a retailer and use a pen 🖊 constantly, very well made and it looks different !”

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Posted 5 years ago

“Ordered two new refills for my Caran d'Ache pen and received a shipping confirmation email the same day. Item was delivered next da, plus 1st class postage was free. I would certainly recommend this company and will use them again when I need refills for my various pens.”

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Posted 5 years ago

“Always excellent service with very quick delivery.”

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Posted 5 years ago

“excellent products & service”

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Posted 5 years ago

“Ordered 5 packs, 5 in 1 pack, sheaffer blue cartridges, free delivery 1st royal mail, no fuss arrived on time. These are repeat order. Cartridges are very high quality ink, not dry. No problem so far. Thank you. Satisfied customer.”

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Posted 5 years ago

“Fast delivery.”

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Posted 5 years ago

“Fast delivery and smooth transaction BUT no mention of the price is to high to avoid EU tax. So payed almost double for my pen in the end. Will be very careful buying anything from a UK storage again.”

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Posted 5 years ago

“Very good place to buy, excellent service 5*”

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Posted 5 years ago

“quick delivery! pens are in perfect condition~”

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Posted 5 years ago

“The Pen Company performed to the highest standards of professionalism and customer service with my order. I ordered my Pelikan fountain pen during the height of the pandemic. The Pen Company advised me via e-mail that orders were then on hold and/or slow to ship. Over the next months they kept me regularly informed about my order and, when finally they received my custom-ordered pen, made sure that I still desired the instrument. informed that I did, they shipped quickly, and the fountain pen arrived safe, well-packaged and in perfect condition. I cannot recommend them too highly. Their customer service and attention to detail; their responsibility during the pandemic and responsiveness are a cut above.”

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Posted 5 years ago

“Good sevice...”

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Posted 5 years ago

“Excellent customer service, speedy delivery, and quality products. I ordered a gift and was concerned about the delivery time, but was assured that it would reach my destination in time. And it did! Highly satisfied and am recommending to friends”

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Posted 5 years ago

“Fantastic service. Response to emails was extremely quick and customer service were efficient and helpful. The pens I received were beautiful and the engraving was perfect. Highly recommended company.”

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Posted 5 years ago

“Pelikan 600 pen - really nice pen, kept up to date due to delays at the factory very happy!”

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Posted 5 years ago

“After hours of searching for the perfect pen the pen company appeared and what a find perfect pen perfect price and amazing service ordered late came next day no extra charge best online find in a long while”

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Posted 5 years ago

“Provider of quality writing instruments and accessories; I have bought several pens (some engraved) together with: ballpoint refills, pen cases, fountain pen convertor plus ink cartridges over the past few years. Always pleased with my purchases. Would not hesitate to buy from them again.”

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Posted 5 years ago

“Very good.”

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Posted 5 years ago

“Ordered on a Wednesday, delivered the next Monday, to my door IN AUSTRALIA! Fantastic service, puts our local shops to shame. Great service executed quickly. Thank you!”

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Posted 5 years ago

“good and fast service, excellent”

Helpful Report

Posted 5 years ago

The Pen Company is rated 4.9 based on 9,726 reviews