The Pen Company Reviews

Name: The Pen Company
Address: The Pen Company, Unit B2 Astonbury Lane, Aston, Hertfordshire
Rating: 4.94

4.9 Rating 8,875 Reviews

96 %

of reviewers recommend The Pen Company

4.9

Based on 8,875 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01438 880758

Email:

sales@thepencompany.com

Location:

The Pen Company, Unit B2 Astonbury Lane, Aston
Hertfordshire
SG2 7EG

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The Pen Company 5 star review on 3rd March 2025

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The Pen Company 5 star review on 3rd February 2025

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The Pen Company 5 star review on 25th December 2024

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The Pen Company 5 star review on 7th September 2024

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Anonymous // 01/01/2019

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“Amazing company and online ordering experience. Great selection of beautiful writing instruments. I ordered a hard to find item and it was engraved and shipped immediately and arrived in record time in the US. I had an initial question and my message was answered very quickly and staff was was super helpful. Doesn’t get better than this, and I will definitely shop here again.”

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Posted 1 year ago

“I purchased the Esterbrook Estie Rocky Top in the Oversize, really nice fountain pen! And the turnaround time was quick, it took about a week to recieve the pen, it was well packaged and I recived updates throughout the process. Thank you "the pen company" for a Great buying experience!”

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Posted 1 year ago

“I ordered 4 Papermate ball pen refills which are fairly difficult to locate either in shops or online, Amazon being the only other supplier I've found. The Pen Company's unit price was similar to Amazon's and when delivery charges were taken into account, I actually paid less.”

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Posted 1 year ago

“Extremely prompt service and exactly the right articles. Thank you”

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Posted 1 year ago

“Great service thank you”

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Posted 1 year ago

“Don't usually write reviews, but I really like by the Pen Company, for numerous reasons. I've phoned them up several times with a query, and was impressed by their phone manner and their knowledge. They were really friendly and clearly were not giving me superficial advice but knew their products well. Also, they usually response very rapidly, often shipping the item very soon after placing the order. I like their website a lot and find it a pleasure to use, and their pens seem very reasonably priced. Overall, a lovely bunch of people. Many thanks.”

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Posted 1 year ago

“top notch v happy”

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Posted 1 year ago

“I have brought several pens as good price & fast delivery. The best feature of this company is the telephone service, helpful, friendly , informative and no rush to get you off the line! Essential for a newbie like me!”

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Posted 1 year ago

“Found what I was looking for - a black Pelikan Souverän M1000 fountain pen with broad nib - at a competitive price on TPC's clear and easy-to-navigate website. Purchase was very straightforward. Ordered mid-afternoon, immediate email order acknowledgement, then TPC emailed again within 2 hours to say the pen had shipped. Arrived (to my address in rural North Yorks) the following morning. Absolutely delighted with the pen. Also delighted to find that TPC had included a bonus gift - a leather Pelikan pen pouch (rrp £65), in which the pen is now kept when it's not in use. No hesitation in recommending TPC to anyone wishing to buy a quality writing instrument.”

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Posted 1 year ago

“Excellent product, excellent service for an excellent price!”

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Posted 1 year ago

“I was very pleased with the availability, selection, prices, and services offered by The Pen Company. My order was delivered to the West Coast in the USA in less than a week. All of the ordered items were priced less than what I found in the US. There were no issues with my order (first time with them), and I would definitely consider buying from them again in the future.”

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Posted 1 year ago

“Easy, fast, and exactly what I needed.”

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Posted 1 year ago

“Very good fast service”

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Posted 1 year ago

“A great company. I ordered two Lamy Z57 nibs. If I had any questions, Jake responded very quickly and answered all my questions. Even though they went from the UK to the US, they arrived quickly. Well packaged and exactly what I ordered. I will continue to do business with the Pen Company.”

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Posted 1 year ago

“Received a prompt and professional service from the Pen Company. Order acknowledged immediately and delivered quickly.”

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Posted 1 year ago

“Excellent service all round. Well done.”

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Posted 1 year ago

“Fine quality pens at the best prices and very good service.”

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Posted 1 year ago

“I was so pleased to see that The Pen Company had the replacement part I needed for my Lamy pen. They must be the only company on Earth who has this stuff. When a favorite pen broke after 20+ years I was very unhappy. Nevertheless, The Pen Company came to my rescue in a super-timely fashion, devlivering from England the replacement part I needed in less than ten days. Well done, and this is especially meaningful for all pen owners who take pride in their writing instruments--trust The Pen Company. They are wonderful!”

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Posted 1 year ago

“Tom was very efficient, & pleasant.”

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Posted 1 year ago

“The right spares, the right price and delivered in a timely manner.”

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Posted 1 year ago

The Pen Company is rated 4.9 based on 8,875 reviews