The Pen Company Reviews

Name: The Pen Company
Address: The Pen Company, Unit B2 Astonbury Lane, Aston, Hertfordshire
Rating: 4.94

4.9 Rating 9,643 Reviews

96 %

of reviewers recommend The Pen Company

4.9

Based on 9,643 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01438 880758

Email:

sales@thepencompany.com

Location:

The Pen Company, Unit B2 Astonbury Lane, Aston
Hertfordshire
SG2 7EG

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The Pen Company 5 star review on 18th January 2026

Anonymous

Anonymous // 01/01/2019

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“It is not as nice as the other Lamy I had. but it will do. I cannot change the nib, and find that there is no groove to insert iit in.”

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Posted 1 year ago

“Super company, most practical diaries ever, elegant, compact, not cumbersome and always chic and discrete. Delivery happened within 24 hours after order. We place our order with them every year.”

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Posted 1 year ago

“Excellent service, thank you!”

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Posted 1 year ago

“Excellent and very efficient service plus very friendly. I’d highly recommend using the Pen Company.”

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Posted 1 year ago

“Outstanding customer service, I contacted them by email about my order because I needed the items quickly, I was pretty shocked because I got an email response immediately, it was late at night! The query was dealt with straight away, after a brief email exchange they updated the colour of an item to one in stock and 24 hours later it was in my hands. Fantastic, highly recommend this company! Well done, such a nice thing to deal with a website with such great backup.”

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Posted 1 year ago

“Awesome customer support!”

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Posted 1 year ago

“Absolutely love the diary. So delighted and it arrived really quickly x”

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Posted 1 year ago

“When I learned that this is in the UK I thought it would take a while for the package to arrive here in California but it delivered within a week which was a nice surprise. Additionally it was packed with the attention of someone that takes care of the package. I would order my pens from here again. Additionaly, they were the only ones that had a full set that I was looking for.”

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Posted 1 year ago

“Very efficient delivery of a wide range of inkas and reflls even for my obscure pens..”

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Posted 1 year ago

“Marvellous service at the busiest time of the year( the week before Christmas) , prompt delivery of perfectly packaged pen , ordered on line from exemplary web site.”

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Posted 1 year ago

“Always good ,exc wrapping”

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Posted 1 year ago

“Great pens grandsons loved them”

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Posted 1 year ago

“The Pen Company stocked the exact diary I was seeking, it was dispatched quickly and packaged well”

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Posted 1 year ago

“Excellent service. The diary I had ordered was out of stock, I was emailed to ask if I would like to choose another-which I did. It arrived promptly and very well packaged.”

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Posted 1 year ago

“I left it late to order my favourite paperblanks diraies direct, so searche dthe internet and the pen company had a selection left & got my order to me in good time for Christmas. Good quality product and efficient service thank you”

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Posted 1 year ago

“Trustworthy delivery and well packaged of a relatively valuable order.”

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Posted 1 year ago

“A retirement gift, great quality.”

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Posted 1 year ago

“I bought the Parker Premium Rollerball Black w/GT to be given as a closing gift to my client and my client loved it. When I called The Pen Company they answered and were very friendly. I will be back for more. I am a happy customer.”

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Posted 1 year ago

“Quick service well packaged excellent product my wife loves these diaries”

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Posted 1 year ago

“Delivered on time in sustainable packaging. Lovely quality item.”

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Posted 1 year ago

The Pen Company is rated 4.9 based on 9,643 reviews