The Pen Company Reviews

Name: The Pen Company
Address: The Pen Company, Unit B2 Astonbury Lane, Aston, Hertfordshire
Rating: 4.94

4.9 Rating 9,643 Reviews

96 %

of reviewers recommend The Pen Company

4.9

Based on 9,643 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01438 880758

Email:

sales@thepencompany.com

Location:

The Pen Company, Unit B2 Astonbury Lane, Aston
Hertfordshire
SG2 7EG

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The Pen Company 5 star review on 18th January 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered late by normal carriage and my purchase would have been late for Christmas but James sent it special delivery and it arrived on Christmas Eve. Thank you so much, my grandson was so pleased and so was I. Quite a special company. Sylvia Jones”

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Posted 1 year ago

“Needed a top fountain pen in a hurry because I am impatient having been taught by Amazon I can have everything next day. Trouble is I also can't stand Amazon. Step in the Pen Company. Great service, great communication, great pen. Thanks!”

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Posted 1 year ago

“Great service. Recived everything in pristine condition”

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Posted 1 year ago

“Great products , lovely company to deal with. 5 or more years of ordering, not fast delivery but kept informed.”

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Posted 1 year ago

“Good communication and GREAT packaging (shipments to the US). I've made several orders and always got good service, super prompt refunds when needed, and the best prices on ink and pen parts. Really happy with The Pen Company.”

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Posted 1 year ago

“Great price, great service.”

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Posted 1 year ago

“Very happy with service. Order arrived very quickly - even at such a busy time of year.”

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Posted 1 year ago

“Great service. Pen was delivered very quickly. It was bought as a Christmas present for my wife and she is very pleased with it.”

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Posted 1 year ago

“arrived quickly and order was correct”

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Posted 1 year ago

“The Dupont pen is amazing and thank you to The Pen Company for making the purcgase easy and on time for Christmas 2024.”

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Posted 1 year ago

“Perfect, brilliant website, super quick delivery and a fantastic pencil.”

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Posted 1 year ago

“Excellent service, very responsive and speedy delivery - Now my pen shop of choice!”

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Posted 1 year ago

“Service from the pen company cannot be faulted value and prompt attention to your order will shop again top of my list”

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Posted 1 year ago

“Always excellent service at The Pen Company. Have been buying diaries from them for the last 10 yrs and will continue to do so.”

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Posted 1 year ago

“Delivered a lovely pen straight away, with no problems, which was perfect for Christmas.”

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Posted 1 year ago

“Beautiful pen, well packaged.”

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Posted 1 year ago

“Excellent communication process, which is very important for an international customer like myself. Fair pricing and customer focused. I would recommend your company to my friends.”

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Posted 1 year ago

“Very pro-active and professional service , Thank you”

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Posted 1 year ago

“I treat myself to a beautiful diary from you every year. Your service was, as always, excellent, thank you.”

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Posted 1 year ago

“Found a great deal on a product I really wanted using the pen company. Quick delivery given the holidays and the product was in perfect condition. Would absolutely buy from here again.”

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Posted 1 year ago

The Pen Company is rated 4.9 based on 9,643 reviews