The Pen Company Reviews

Name: The Pen Company
Address: The Pen Company, Unit B2 Astonbury Lane, Aston, Hertfordshire
Rating: 4.94

4.9 Rating 9,493 Reviews

96 %

of reviewers recommend The Pen Company

4.9

Based on 9,493 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01438 880758

Email:

sales@thepencompany.com

Location:

The Pen Company, Unit B2 Astonbury Lane, Aston
Hertfordshire
SG2 7EG

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The Pen Company 5 star review on 18th January 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery time, packing and service first class, but sorry to say the quality of this year's diary to last year is not as good. The outer cover is not as thick and gives a tendancy to curl giving a sense of chinese cheapness”

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Posted 1 year ago

“Great service again”

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Posted 1 year ago

“Speedy delivery and clear website.”

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Posted 1 year ago

“Excellent service. I mistakenly ordered a diary I didn't want. THE Pen Company said to order the diary I wanted and return diary I didn't want. They immediately refunded me when they received returned diary. All handled quickly and efficiently”

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Posted 1 year ago

“An excellent company who I always use for any stationary needs. Everything arrives promptly and in good condition. I once ordered the wrong thing, my fault, and The Pen Company dealt with my error swiftly and efficiently.”

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Posted 1 year ago

“I was very happy with the service and communication from The Pen Company after my parcel was unable to be found by the delivery company. I was kept informed of the actions taken to retrieve the parcel and in the end was sent a new pen when the delivwery service failed to find the original parcel. I really appreciated that they kept me informed and asked me if I would prefer to have a replacement or have a refund. The replacement pen arrived without fuss and with a follow up email to check in. It could have been a hassle but they made it easy for me. Thank you.”

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Posted 1 year ago

“Very prompt and efficient. Big thanks to Jake who made the extra effort to help me secure the pens in the particular colour I wanted in quick time.”

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Posted 1 year ago

“Goods dispatched quickly and well packaged against breakages. Pen Heaven carry a good range of fountain pen inks from various manufacturers and are reasonably priced. A good company to do business with.”

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Posted 1 year ago

“Friendly and efficient service with good knowledge of the product”

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Posted 1 year ago

“Refills were the right price and arrived promptly. Would definitely use again.”

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Posted 1 year ago

“For the second year I have ordered a diary for my husband. Easy to order and very quick delivery.”

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Posted 1 year ago

“The pens I ordered arrived very quickly and were perfect. Thank you.”

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Posted 1 year ago

“Order arrived on time and in good condition. Ordering from the website was v straightforward.”

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Posted 1 year ago

“good efficient service and communication. good price”

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Posted 1 year ago

“Everything arrived super quickly. Really happy with the purchase and service.”

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Posted 1 year ago

“I've been a client of The Pen Company for nearly a decade and rely on them for most of my pen-related purchases. Over the years, they have filled orders from everything from a Pelikan M1000 to refills for ballpoint pens, not to mention many bottles of Diamine and other inks. Indeed, The Pen Company is my default choice when shopping for pen items and I will continue that practice. They are truly the most satisfying pen merchant available.”

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Posted 1 year ago

“Fantastic company to deal with. I always get my new diary from them. Easy site to use and really quick delivery. Thank you!”

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Posted 1 year ago

“Best price for a Conklin that I could find. My purchase was packaged well and despatched quickly. I wou5 definitely buy from The Pen Company again.”

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Posted 1 year ago

“Very happy with the speed of delivery and quality of the diary.”

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Posted 1 year ago

“Brilliant service. Delivery on time. Great web site. My purchases just as described if not better.”

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Posted 1 year ago

The Pen Company is rated 4.9 based on 9,493 reviews