The Pen Company Reviews

Name: The Pen Company
Address: The Pen Company, Unit B2 Astonbury Lane, Aston, Hertfordshire
Rating: 4.94

4.9 Rating 9,687 Reviews

96 %

of reviewers recommend The Pen Company

4.9

Based on 9,687 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01438 880758

Email:

sales@thepencompany.com

Location:

The Pen Company, Unit B2 Astonbury Lane, Aston
Hertfordshire
SG2 7EG

Write Your review

Tell us how The Pen Company made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Pen Company 5 star review on 18th January 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The card holder arrived in a beautifully wrapped package. Obviously the company takes a lot of pride in delivering the product to its customer. I am very happy with the quality purchase.”

Helpful Report

Posted 3 years ago

“Good website, swift delivery, lovely packaging and beautiful pen that feels good to write with and writes on any angle - even when lying down doing crossword in bed! Thank you.”

Helpful Report

Posted 3 years ago

“Nice product”

Helpful Report

Posted 3 years ago

“Great pens, great service!”

Helpful Report

Posted 3 years ago

“I am very satisfied with the customer service that I have always enjoyed from The Pen Company at all times. I asked a question about ink refills via email, and that question was answered quickly and thoroughly as well. The range of luxury pens that The Pen Company stock is very comprehensive. I have ordered a Waterman Expert Rollerball Pen that simply isn’t available from pen dealers/sellers in Australia. In total, I am very satisfied with the online shopping experience that has been provided to me by The Pen Company.”

Helpful Report

Posted 3 years ago

“Nicely packed and fast delivery, authentic product and amazing price.”

Helpful Report

Posted 3 years ago

“Bought from this business a few times. Buy in boxes and they arrive promptly in Australia.”

Helpful Report

Posted 3 years ago

“The service and delivery time was excellent. The Cross pen refills did not seem to be as high a quality as earlier Cross refills I had purchased in stores. I don't know the reason, but it may well be beyond Pen Company's control.”

Helpful Report

Posted 3 years ago

“The chap was very imformative and pleasant when I phoned up before I ordered my pens. Quick delivery and decent postage charges. Very impressed with the service.”

Helpful Report

Posted 3 years ago

“Great service. My pen arrived quicker than expected. I will use The Pan Company again.”

Helpful Report

Posted 3 years ago

“I recently decided to experiment with a new nib size for my Pelikan M 600, and my search led me to Pen Co. Their prices were the best I could find anywhere. Despite noticing that the Fine nib I was interested in was listed as out of stock, I went ahead and placed the order anyway. After all, I was in no rush and more than willing to wait. A few days later, I was notified that my order was shipping. It arrived here (in the US) within a few days. I was pleased with this unexpected turn of events and the efficiency of Pen Co.'s service.”

Helpful Report

Posted 3 years ago

“Excellent service and great price.”

Helpful Report

Posted 3 years ago

“No problems at all. Delivered promptly.”

Helpful Report

Posted 3 years ago

“Quick delivery, excellant customer service. Slight error in gift wrap the price was left on. The gift wrap i felt was too old fashioned and didn't match the hugo boss pen. Don't pay for giftwrap. Will use this company again.”

Helpful Report

Posted 3 years ago

“Good with updates about my order and the product is perfect. Super impressed with the quality and the box it came in. Very beautiful!”

Helpful Report

Posted 3 years ago

“Excellent quality selection, competitively priced and outstanding customer support. Jake is great to work with!”

Helpful Report

Posted 3 years ago

“They are very professional, efficient and honest 👍🏻👍🏻👍🏻 I will always get my diaries from the pen company. They have the widest selection. I am from Singapore and they offer fast and excellent service. I have been buying from them since 2019. Very happy and glad that I found The Pen Company 🙏🏻🙏🏻🙏🏻”

Helpful Report

Posted 3 years ago

“Delivered what I ordered in a timely manner.”

Helpful Report

Posted 3 years ago

“Very helpful assistance over the phone before ordering. Easy to order online and delivered promptly. Thank you.”

Helpful Report

Posted 3 years ago

“Nice product, great assortment but UK Companies should inform that EU tax goes on top.”

Helpful Report

Posted 3 years ago

The Pen Company is rated 4.9 based on 9,687 reviews