The Pen Company Reviews

Name: The Pen Company
Address: The Pen Company, Unit B2 Astonbury Lane, Aston, Hertfordshire
Rating: 4.94

4.9 Rating 9,687 Reviews

96 %

of reviewers recommend The Pen Company

4.9

Based on 9,687 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01438 880758

Email:

sales@thepencompany.com

Location:

The Pen Company, Unit B2 Astonbury Lane, Aston
Hertfordshire
SG2 7EG

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The Pen Company 5 star review on 18th January 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After the button on my pen fell off I thought I wouldn't be able to wear my pen in my pocket again. Thankfully I found this company and purchased a new top which came very quickly and at a reasonable price. Now my 10 year old pen is almost as good as new again.”

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Posted 3 years ago

“As usual I ordered my new diary. Unfortunately I ordered the wrong one so called to see if I could return it. The Pen Company dealt with me immediately with no fuss. I ordered the right diary which I paid for and when I returned the wrong one I was refunded the cost of that. They are very efficient and a pleasure to deal with. I would definitely recommend them.”

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Posted 3 years ago

“Excellent products/excellent service”

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Posted 3 years ago

“Had to wait a few weeks for delivery as was out of stock. Very pleased with the key ring”

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Posted 3 years ago

“I live in a small town in Adelaide Australia. Not a single place sold a replacement cap for the LAMY Al-Star fountain pens. Save this amazing place. Quick shipping, and super easy. Not to mention affordable. Thank you very much”

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Posted 3 years ago

“Very quick and prompt delivery.”

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Posted 3 years ago

“I love the selection the Pen Company has and on two orders from them so far, I've had wonderfully quick service (International shipping, too).”

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Posted 3 years ago

“Thank you, for delivery.”

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Posted 3 years ago

“Quick delivery, well packaged, a pleasure to deal with!”

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Posted 3 years ago

“Beautiful diary, delivered swiftly as always”

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Posted 3 years ago

“Excellent diary good solid and beautifully made. Just love them. Totally recommended ❤”

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Posted 3 years ago

“The parts required to repair my pen were easy to find on the website and the parts arrived very quickly.”

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Posted 3 years ago

“Well informed & helpful, prompt accurate delivery. 1st class all round.”

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Posted 3 years ago

“slightly loose packaging but product still arrived in good condition”

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Posted 3 years ago

“Thanks for a fast and efficient service.”

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Posted 3 years ago

“I have always had excellent service from the Pen Company. I've ordered my diary every year, by phone, for many years and never had any problems whatsoever. Indeed the gentleman who has answered my call has always been extremely helpful and very courteous.”

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Posted 3 years ago

“You do what it says on the tin”

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Posted 3 years ago

“Very good service.”

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Posted 3 years ago

“Came correctly and quickly. Happy.”

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Posted 3 years ago

“Excellent service selling excellent products. Always very well packed and sent promptly.”

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Posted 3 years ago

The Pen Company is rated 4.9 based on 9,687 reviews