The Pen Company Reviews

Name: The Pen Company
Address: The Pen Company, Unit B2 Astonbury Lane, Aston, Hertfordshire
Rating: 4.94

4.9 Rating 9,676 Reviews

96 %

of reviewers recommend The Pen Company

4.9

Based on 9,676 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01438 880758

Email:

sales@thepencompany.com

Location:

The Pen Company, Unit B2 Astonbury Lane, Aston
Hertfordshire
SG2 7EG

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The Pen Company 5 star review on 18th January 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pen arrived in padded envelope, however would seem it was too much trouble to place pen in appropriate box. Whoever packed the pen obviously wanted to save time and decided to include the box as is flat packed without one inside.”

Helpful Report

Posted 2 years ago

Hello Dave, Thank you for your feedback. We supply these box flat packed as we have found they arrive in better conditon doing so. These are supplied flat by the manufacture, and in the past, when we "made these up" prior to dispatch, we found that more often than not they arrived damaged. Either due to other items in the same package moving and squashing the box or due to knocks and bumps in the postal system - these boxes are really quite fragile when made-up. We, therefore, now supply the box flat packed for the customer to make on arrvial and have done so for the last 18 years. I hope this helps explain why we supply the gift box for this model flat.

Posted 2 years ago

“The website is clear and user-friendly, helping you to find the product you want. The price has remained stable for several years, only increasing slightly. I still use a paper diary (rather than my phone) and the mini diary means I can keep track of things without the diary being too big and cumbersome. I hope The Pen Company will continue to sell the Paperblanks diary for several years to come.”

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Posted 2 years ago

“it is the best service”

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Posted 2 years ago

“Highly recommended”

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Posted 2 years ago

“Ink cartridges were a competitive price, ordering was easy and they arrived very quickly. Overall an excellent experience.”

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Posted 2 years ago

“Excellent customer service”

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Posted 2 years ago

“Fast delivery, very happy with product and communication - would recommend and use again!”

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Posted 2 years ago

“I love the pen company . I buy a diary once a year - I am treated like a priority customer . The service is excellent .”

The Pen Company 5 star review on 26th November 2023

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Posted 2 years ago

“This was the first time had ordered from The Pen Company and I was delighted with my experience. Everything was great. My items arrived quickly and in perfect condition because they were carefully packed. I thoroughly recommend them.”

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Posted 2 years ago

“Had a few problems ordering on line but when I contacted The Pen Company the gentleman was so helpful and went out of his way to rectify the situation . I have purchased many times before. The diaries and journals are a keepsake, beautiful and of high quality.”

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Posted 2 years ago

“I have been buying my annual diaries from this company for some years now. I have used the same type of diary for 15 years. I originally bought it from the parent company but for some time now I found the Pen Company offered more choice and a more reasonable price. The parcels arrive quickly and are very well wrapped.”

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Posted 2 years ago

“Best place to buy my annual Paperblanks diary with next- day delivery-Brilliant!”

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Posted 2 years ago

“Although I did not keep the cartridges James was very helpful in recognising my cross peas and the refills I needed and passed this information to me.”

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Posted 2 years ago

“Very happy with the service - great choice of products, prompt delivery, and helpful staff. Thank you.”

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Posted 2 years ago

“Very efficient. The product was delivered extremely quickly.”

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Posted 2 years ago

“Good customer service. Good pens. Good price. I will shop at The Pen Company again.”

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Posted 2 years ago

“Purchased several pens from The Pen Company and will likely keep coming back given the great service, competitive pricing, and quick shipping. Very happy overall.”

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Posted 2 years ago

“Very efficient, reliable and quick service.”

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Posted 2 years ago

“The pen is beautiful and the engraving was just right and elegant. Very happy with The Pen Company and prompt delivery.”

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Posted 2 years ago

“Excellent speedy delivery, no-nonsense simple packaging unlike that used by some big companies, competitive prices. I'll be back with any repeat purchases and shan't bother looking elsewhere.”

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Posted 2 years ago

The Pen Company is rated 4.9 based on 9,676 reviews