The Pen Company Reviews

Name: The Pen Company
Address: The Pen Company, Unit B2 Astonbury Lane, Aston, Hertfordshire
Rating: 4.94

4.9 Rating 9,676 Reviews

96 %

of reviewers recommend The Pen Company

4.9

Based on 9,676 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01438 880758

Email:

sales@thepencompany.com

Location:

The Pen Company, Unit B2 Astonbury Lane, Aston
Hertfordshire
SG2 7EG

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The Pen Company 5 star review on 18th January 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick service and does what it says”

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Posted 2 years ago

“The site is easy to navigate, the store is well stocked with a wide variety of items, and checkout was easy. My international order was well packaged, shipped quickly,and arrived in good order.”

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Posted 2 years ago

“Had every pen and refill type available so found what I was looking for easily - Very fast delivery and a fantastic price.”

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Posted 2 years ago

“Great service. Highly recommended !”

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Posted 2 years ago

“Always good prices and quick delivery”

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Posted 2 years ago

“I am particularly impressed by the availability of spare parts for fountain pens - this shows a true customer-focused attention to service.”

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Posted 2 years ago

“Quick delivery - would buy again!”

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Posted 2 years ago

“Excellent service and really happy the refills fit my pens”

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Posted 2 years ago

“Really great service.”

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Posted 2 years ago

“Every year I buy My Daughters Paperblanks Diary from The Pen Company and always find what I want, a new design, and at a very good price...and with free delivery! Arrives well packaged and within a week! Would definitely recommend!”

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Posted 2 years ago

“Got a Fisher pen as I already had a brass 1 . Black looked class & free engraving sealed the deal. Get lots of jealous looks at work now.”

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Posted 2 years ago

“Fast as always”

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Posted 2 years ago

“Very helpful in meet my needs for just an original Visconti fountain pen cap.”

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Posted 2 years ago

“Pen and ink bottle arrived very promptly and well packaged.”

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Posted 2 years ago

“Amazing service…! I bought a couple of parts for a Lamy pencil from Mexico…! I received on time and perfect conditions. Great company…!”

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Posted 2 years ago

“I was very pleased with the prompt delivery of my order. When I had trouble ordering on line the phone was answered immediately by a person not a machine and the problem resolved quickly. Thank you The Pen Company.”

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Posted 2 years ago

“Excellent. Really easy to have your pen engraved. Extremely pleased will use them again.”

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Posted 2 years ago

“There is a real live knowledgeable person at the end of the phone; result.”

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Posted 2 years ago

“Brilliant items at a great price. speedy delivery and great service.”

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Posted 2 years ago

“Ordered a 2024 diary and it was despatched same day as order placed - this was not a one off as I receive the same excellent service every year. Thank you!”

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Posted 2 years ago

The Pen Company is rated 4.9 based on 9,676 reviews