The Pen Company Reviews

Name: The Pen Company
Address: The Pen Company, Unit B2 Astonbury Lane, Aston, Hertfordshire
Rating: 4.94

4.9 Rating 9,685 Reviews

96 %

of reviewers recommend The Pen Company

4.9

Based on 9,685 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01438 880758

Email:

sales@thepencompany.com

Location:

The Pen Company, Unit B2 Astonbury Lane, Aston
Hertfordshire
SG2 7EG

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The Pen Company 5 star review on 18th January 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good product, Arrived on time, Thank you.”

Helpful Report

Posted 2 years ago

“Polite and helpful over the telephone as always. I have been buying my diary from you for years.”

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Posted 2 years ago

“I have used The Pen Company a few times and have found them to be efficient.”

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Posted 2 years ago

“Quality product, 2024 diary was bought as a birthday gift and my sister-in-law delighted with the diary. Service brilliant, a speedy delivery. No hesitation in recommending this company.”

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Posted 2 years ago

“I have ordered from The Pen Company several times. Prices are great, service and website interface are great. I highly recommend this company.”

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Posted 2 years ago

“Pleased to find the refills I needed and very prompt delivery. Will use them again.”

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Posted 2 years ago

“Beautiful diary, lovely selection to choose from, quick and easy to order and speedy delivery. Cannot fault.”

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Posted 2 years ago

“Very good service”

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Posted 2 years ago

“Amazed to find spare parts for a Lamy pen that has travelled with me around the world. It’s not an expensive pen but it’s comfortable and writes well so very happy to find replacement parts and bring it back to an almost as new condition. Parts ordered and delivered in just a couple of days. Great service.”

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Posted 2 years ago

“I have always bought my gel pen refills from them for a number of years now. Great service and delivery. Excellent prices. When I had an error with my order they responded quickly and rectified the issue.”

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Posted 2 years ago

“The service was quick and efficient but sadly when my pen was delivered I had to pay 14 euros for the shipping, which had already been billed when I first payed at chekout. This means that I had to pay the shipping twice and I would like my £9.50 back. Thanks in advance.”

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Posted 2 years ago

“I bought a pencil for my Dad's 70th birthday with his initials inscribed on it. It's a beautiful pencil, a lovely weight and quality to it. It came in a snazzy red box that added to the occasion. Also one of the best customer services ever, real humans who care about their products. Highly recommend.”

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Posted 2 years ago

“Beautiful product, really well displayed on the website. Very timely delivery. Cannot fault at all, very happy with the service. Will definitely order my beautiful diary from the pen company again.”

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Posted 2 years ago

“Excellent service, excellent quality on the paper blanks diary I purchased. Thank you The Pen Company”

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Posted 2 years ago

“Good choice of Paperblanks diaries. Prompt delivery. Kept informed about delivery. Very happy with service”

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Posted 2 years ago

“Great service and easy website - I always get a bit confused with the size of my Paperblank diaries I order but the website helps”

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Posted 2 years ago

“Great product. Excellent communication. Good pricing. Very happy international customer - will buy again.”

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Posted 2 years ago

“Very prompt dispatch. Arrived safely ahead of expected delivery date. I have been buying the same diary for several years and it is exactly as shown.”

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Posted 2 years ago

“Always efficient and helpful. I have been using them for many years now. Never disappointed.”

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Posted 2 years ago

“This is a lovely website. I chose a pen for my niece’s 21 st and had it engraved. It looked stunning. I phoned through my order and done to a very helpful and knowledgeable. When the pen arrived it was stunning and my niece loved it”

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Posted 2 years ago

The Pen Company is rated 4.9 based on 9,685 reviews