The Pen Company Reviews

Name: The Pen Company
Address: The Pen Company, Unit B2 Astonbury Lane, Aston, Hertfordshire
Rating: 4.94

4.9 Rating 9,478 Reviews

96 %

of reviewers recommend The Pen Company

4.9

Based on 9,478 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01438 880758

Email:

sales@thepencompany.com

Location:

The Pen Company, Unit B2 Astonbury Lane, Aston
Hertfordshire
SG2 7EG

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The Pen Company 5 star review on 18th January 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service. My pen arrived quicker than expected. I will use The Pan Company again.”

Helpful Report

Posted 2 years ago

“I recently decided to experiment with a new nib size for my Pelikan M 600, and my search led me to Pen Co. Their prices were the best I could find anywhere. Despite noticing that the Fine nib I was interested in was listed as out of stock, I went ahead and placed the order anyway. After all, I was in no rush and more than willing to wait. A few days later, I was notified that my order was shipping. It arrived here (in the US) within a few days. I was pleased with this unexpected turn of events and the efficiency of Pen Co.'s service.”

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Posted 2 years ago

“Excellent service and great price.”

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Posted 2 years ago

“No problems at all. Delivered promptly.”

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Posted 2 years ago

“Quick delivery, excellant customer service. Slight error in gift wrap the price was left on. The gift wrap i felt was too old fashioned and didn't match the hugo boss pen. Don't pay for giftwrap. Will use this company again.”

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Posted 2 years ago

“Good with updates about my order and the product is perfect. Super impressed with the quality and the box it came in. Very beautiful!”

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Posted 2 years ago

“Excellent quality selection, competitively priced and outstanding customer support. Jake is great to work with!”

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Posted 2 years ago

“They are very professional, efficient and honest 👍🏻👍🏻👍🏻 I will always get my diaries from the pen company. They have the widest selection. I am from Singapore and they offer fast and excellent service. I have been buying from them since 2019. Very happy and glad that I found The Pen Company 🙏🏻🙏🏻🙏🏻”

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Posted 2 years ago

“Delivered what I ordered in a timely manner.”

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Posted 2 years ago

“Very helpful assistance over the phone before ordering. Easy to order online and delivered promptly. Thank you.”

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Posted 2 years ago

“Nice product, great assortment but UK Companies should inform that EU tax goes on top.”

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Posted 2 years ago

“Can't find this in Singapore and managed to snapped the Green Aion for such a great price. Item packed with recycled boxes a huge pkus. Speed of delivery was speedy, within a week from UK to Singapore. I adore the pen and case everyday”

The Pen Company 5 star review on 1st August 2023

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Posted 2 years ago

“Great communication, speedy delivery. Would def recommend”

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Posted 2 years ago

“Excellent service and fast international shipping”

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Posted 2 years ago

“We recently purchased a Watermans Carene pen from The Pen Company as a graduation present for our granddaughter. The correspondence and delivery were excellent. Would recommend them to anyone.”

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Posted 2 years ago

“Overseas order, (Australia), and The Pen Company had the best prices and shipping compared to all other retailers that I checked for this particular item. Correspondance was very good and shipping was reasonably fast.”

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Posted 2 years ago

“I am very pleased with my purchase, a Pelikan M600 medium nib Black/Red. The Pen Company's service was great. Although I am in the US my pen arrived about two working days after I ordered it. A Pelikan M800 is on my wish list and/or possibly a Pelikan M1000.”

The Pen Company 5 star review on 29th July 2023

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Posted 2 years ago

“I order collector pencils and Bleu Klain box set arrive damage because the pacage was loose. As I want them to collect, I was unable to save the box and kept the pencils. The pencils with no box lost value. All this because the pacage was not properly packed for to travel overseas.”

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Posted 2 years ago

“I use this company every year to buy my Paper-blanks diary - good selection and speedy delivery”

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Posted 2 years ago

“Love the pen really good to use and quick delivery”

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Posted 2 years ago

The Pen Company is rated 4.9 based on 9,478 reviews