The Pen Company Reviews

Name: The Pen Company
Address: The Pen Company, Unit B2 Astonbury Lane, Aston, Hertfordshire
Rating: 4.94

4.9 Rating 9,353 Reviews

96 %

of reviewers recommend The Pen Company

4.9

Based on 9,353 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01438 880758

Email:

sales@thepencompany.com

Location:

The Pen Company, Unit B2 Astonbury Lane, Aston
Hertfordshire
SG2 7EG

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The Pen Company 5 star review on 18th January 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A joy in every way! Although the Lamy 2000 (OBB) and a few of the ink bottles were out of stock when I ordered, all the items were promptly shipped out about a week later after restocking.”

The Pen Company 5 star review on 4th July 2023

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Posted 2 years ago

“I had a back order for a long time, but The Pen Company kept me up to date, and only charged me at the original price once they’d finally got stock. They were cost competitive rather than ripping me off, and I’d definitely use them again.”

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Posted 2 years ago

“Bought a faulty pen. Dealt with customer service; they were great. I would recommend buying from them again.”

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Posted 2 years ago

“Excellent product and relatively fast shipping to US”

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Posted 2 years ago

“Excellent all around. Would recommend. Thanks”

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Posted 2 years ago

“The service was excellent, and the items arrived promptly.”

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Posted 2 years ago

“Excellent.”

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Posted 2 years ago

“Excellent service”

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Posted 2 years ago

“Items speedily dispatched and packed well on arrival on the day. It was a lovely surprise to find a sample of another ink among the shipment, and one chosen to be in the same colour family as the other inks, a very thoughtful touch.”

The Pen Company 5 star review on 3rd July 2023

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Posted 2 years ago

“My first purchase here was a wonderful experience. Immediate dispatch to the U.S. Great price on a lovely pen. Thank you for the excellent service.”

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Posted 2 years ago

“Great price and quick postage/ delivery”

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Posted 2 years ago

“Wonderful product. Works great!”

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Posted 2 years ago

“Efficient service. Good quality product.”

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Posted 2 years ago

“I was so pleased to find cross pen refills at a reasonable price from The Pen Company. Delivery was super quick. I would definitely go to their site first for pens etc.”

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Posted 2 years ago

“Ordered a space pen for my grandson. I got his name engraved free of charge and the pen arrived within 24 hours of ordering. That’s what I call service!”

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Posted 2 years ago

“I ordered a Diplomat Excellence in Black lacquer with gold detail, and custom engraving on the end of the barrel as a surprise gift for a coworker. He has a burgeoning interest in fountain pens, so it’s great to introduce friends to the hobby! The Pen Company delivered in a timely manner, even when shipping to the U.S.! The product was excellently packaged, and the pen itself was stunning. My friend loves it and uses it for writing everything down. Awesome company, excellent service, prompt shipping. Highly recommend!”

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Posted 2 years ago

“Was given excellent service by the Pen Co. James was extremely knowledgeable and more than helpful in resolving my needs. Would not hesitate to do business with the company again.”

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Posted 2 years ago

“got the pen works great support was very accommodating when I emailed about an issue with the order request (My end not theirs) and was rectified in a timely manner”

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Posted 2 years ago

“Yes. I donot remember what a got from this company. I am sure was good.”

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Posted 2 years ago

“Exemplary efficient n fast Easily accessed hard to find items Will be back, n tell others about this service”

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Posted 2 years ago

The Pen Company is rated 4.9 based on 9,353 reviews