The Pen Company Reviews

Name: The Pen Company
Address: The Pen Company, Unit B2 Astonbury Lane, Aston, Hertfordshire
Rating: 4.94

4.9 Rating 9,536 Reviews

96 %

of reviewers recommend The Pen Company

4.9

Based on 9,536 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01438 880758

Email:

sales@thepencompany.com

Location:

The Pen Company, Unit B2 Astonbury Lane, Aston
Hertfordshire
SG2 7EG

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The Pen Company 5 star review on 18th July 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nice choice of diaries, easy to order online and really quick delivery. Thank you.”

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Posted 5 years ago

“I couldn't believe how fast my order got delivered. Good prices and great products. Thanks so much!”

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Posted 5 years ago

“Great products - was able to find Staedtler refill needed. Ship internationally - very appreciated! One highlighter broke in mail, but otherwise all was excellent!”

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Posted 5 years ago

“I ordered an engraved fountain pen, ink, and cartridges as a gift. High reviews brought me to The Pen Company, and their selection was impressive. The gift was well received, an inquiry was responded to within one business day, the tracked Royal Mail arrived in a timely fashion. I chose them over US engraving companies because I liked their fonts and pen selections far better, and the price was better, even with the international shipping.”

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Posted 5 years ago

“Item arrived on time, as ordered. Am I supposed to expect more?”

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Posted 5 years ago

“Very good customer service and prompt attention. Beautiful paper products are so precious in this digital age.”

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Posted 5 years ago

“:) excellent customer service and speedy service”

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Posted 5 years ago

“Refills for my Caran D'Ache pen were received quickly - much appreciated.”

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Posted 5 years ago

“Smidigt och snabb leverans. Rekommenderas”

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Posted 5 years ago

“Very well organised from ordering to receiving my order. Well done pen company👍🏻”

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Posted 5 years ago

“I very pleased with the exalent service you gave us as you gathered I am not very familier with the use of a computer but you made it so easy Thanks”

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Posted 5 years ago

“Fast delivery and well packaged, very efficient.”

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Posted 5 years ago

“As discretion. I really enjoy my new pen refill. Thanks”

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Posted 5 years ago

“Got what I asked for. Thanks.”

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Posted 5 years ago

“Great reliable service. Got the right advice and information over the phone. I order a pen, and got it by post as expected and in protective packaging. I do certainly recommend The Pen Company.”

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Posted 5 years ago

“While the pen I ordered was not in stock neither did the next shipment arrive as expected, the customer service was always helpful with information and finally it was delivered as they promised.”

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Posted 5 years ago

“The Pen Company had the Tombow Zoom 101 fountain pen that I wasn't able to find anywhere else. Service and pricing were very good and delivery was prompt.”

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Posted 5 years ago

“Very speedy and efficient service. No”

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Posted 5 years ago

“I'm delighted with my new GvFC Guilloche. Great selection, competitive rates and quick shipping. I will purchase again.”

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Posted 5 years ago

“Very quick reply when I emailed with a query and concern. Easy to deal with and reached a good outcome”

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Posted 5 years ago

The Pen Company is rated 4.9 based on 9,536 reviews