The Pen Company Reviews

Name: The Pen Company
Address: The Pen Company, Unit B2 Astonbury Lane, Aston, Hertfordshire
Rating: 4.94

4.9 Rating 9,536 Reviews

96 %

of reviewers recommend The Pen Company

4.9

Based on 9,536 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01438 880758

Email:

sales@thepencompany.com

Location:

The Pen Company, Unit B2 Astonbury Lane, Aston
Hertfordshire
SG2 7EG

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The Pen Company 5 star review on 18th July 2026

Anonymous

Anonymous // 01/01/2019

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“Quality ink. Good price. Fast delivery.”

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Posted 5 years ago

“Very easy to order online and competively priced”

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Posted 5 years ago

“Excellent range of products and very prompt delivery.”

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Posted 5 years ago

“Great service - some delays due to current pandemic but they were responsive and helped me change my order just before shipping. Despite an error on shipping company part (shipped to Iceland rather than the intended Indonesia) pen arrived in good condition and as per requested changes. Will purchase again.”

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Posted 5 years ago

“Item arrived on time and as described.”

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Posted 5 years ago

“Excellent service.Wide range of stock that is not available elsewhere:(free engraving service on some items is much appreciated). I have ordered from Pen before and my current item arrived arrived the day after the order was placed. Thank you.”

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Posted 5 years ago

“Speedy delivery & then excellent after sales service to resolve an issue with the original order. Will definitely use them again.”

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Posted 5 years ago

“Highly recommended. Great choice of stationery and fast shipment. I’ll buy next time from the Pen Company again. Thank you!”

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Posted 5 years ago

“I was disappointed at the lack of updates when items were out of stock - customer service 101”

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Posted 5 years ago

“Speedy delivery and great value for money. Will definitely be using them again!”

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Posted 5 years ago

“A rare combination of great customer service and great price”

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Posted 5 years ago

“An excellent company who deliver fast and are a pleasure to deal with. I’ve bought from them many times and will continue to do so.”

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Posted 5 years ago

“Ordered my Paperblanks 2021 diary. Good choice on the website. Arrived well packaged. Thank you! Also, just love the range of pens... had to stop myself buying one!!”

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Posted 5 years ago

“Good service, my 2021 diary arrived in good order, will definitely order again.”

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Posted 5 years ago

“The pen I'd ordered arrived very quickly & with a minimum of packaging. One very happy customer!”

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Posted 5 years ago

“I received my order very quickly and it was well packaged. I cannot comment on the item as it is a Christmas gift.”

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Posted 5 years ago

“I ordered a diary: it came very quickly. No complaints!”

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Posted 5 years ago

“A good range of lovely pens! And the order arrived rapidly, too.”

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Posted 5 years ago

“I’ve used this company for my diaries for many years. They have always been very efficient and reliable.”

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Posted 5 years ago

“A very efficient service. The Diamine ink I ordered arrived safely and was well packed. The Pen Company's website was easy to navigate and there was a good selection of items.”

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Posted 5 years ago

The Pen Company is rated 4.9 based on 9,536 reviews