The Pen Company Reviews

Name: The Pen Company
Address: The Pen Company, Unit B2 Astonbury Lane, Aston, Hertfordshire
Rating: 4.94

4.9 Rating 9,299 Reviews

96 %

of reviewers recommend The Pen Company

4.9

Based on 9,299 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01438 880758

Email:

sales@thepencompany.com

Location:

The Pen Company, Unit B2 Astonbury Lane, Aston
Hertfordshire
SG2 7EG

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The Pen Company 5 star review on 6th January 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My 2026 diary was delivered in good time. It was very well packaged and my diary arrived in perfect condition. The Pen Company obviously cares about its customers.”

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Posted 3 weeks ago

“Always receive excellent service when I place an order.”

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Posted 3 weeks ago

“The diary is a Christmas present for our daughter. FC gives her one every year so that's a recommendation!”

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Posted 3 weeks ago

“I order my diary from this company every year. Never a problem. Would recommend.”

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Posted 3 weeks ago

“Prompt delivery and well packaged.”

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Posted 3 weeks ago

“i was very happy to find your site as I always buy a paperblank diary each year but sadly the shop does not sell now. I was able to choose from a very good selection with no problem in ordering.Your service was very good and delivery also.Thank you so much”

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Posted 3 weeks ago

“Lovely product, perfectly described. Well packaged”

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Posted 3 weeks ago

“quick delivery to Norway. No problems whatsoever!”

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Posted 3 weeks ago

“Easily contactable, helpful, quickly resolved issue I had placing online order, solution focused, helpful, kind, humorous. A lovely ' feel' about this company who seem to genuinely care, about the service, the quality of what they sell. They are knowledgeable and rather passionate about pens. I LOVE my pens”

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Posted 3 weeks ago

“Excellent customer service and beautiful products. Delivery very prompt. Highly recommend.”

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Posted 3 weeks ago

“Very good thanks”

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Posted 3 weeks ago

“I purchased a beautiful Graf Von Faber Castell Classic in sterling silver and was immediately impressed with The Pen Company. They had my preferred specialty grind (Oblique Medium) in stock and their prices were very competitive on the online market. My order was shipped promptly and arrived very fast through international shipping. I look forward to doing more business with The Pen Company in the future, and thank you for a brilliant pen!”

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Posted 3 weeks ago

“Fantastic diaries - buy one every year!”

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Posted 3 weeks ago

“Ordered pen refills, paid for them, company sends refills advising arrival time, got the refills a day earlier. Good job.”

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Posted 3 weeks ago

“Very quick turnaround. Reasonable prices. I had a minor issues and was happy to have received quick, speedy customer service. Will use again.”

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Posted 3 weeks ago

“Order dealt with rapidly and accurately. Many thanks.”

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Posted 3 weeks ago

“Competitive price, really well packaged and arrived in good time. Called the company for advice, really helpful, knowledgeable and informative. Highly recommend”

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Posted 3 weeks ago

“Fast shipping, quick communication, and a beautiful pen. Great experience.”

The Pen Company 5 star review on 13th December 2025

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Posted 3 weeks ago

“Best Diamine ink seller in the world!”

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Posted 3 weeks ago

“Prompt delivery of refills , excellent service”

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Posted 3 weeks ago

The Pen Company is rated 4.9 based on 9,299 reviews