The Pen Company Reviews

Name: The Pen Company
Address: The Pen Company, Unit B2 Astonbury Lane, Aston, Hertfordshire
Rating: 4.94

4.9 Rating 9,462 Reviews

96 %

of reviewers recommend The Pen Company

4.9

Based on 9,462 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01438 880758

Email:

sales@thepencompany.com

Location:

The Pen Company, Unit B2 Astonbury Lane, Aston
Hertfordshire
SG2 7EG

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The Pen Company 5 star review on 18th January 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Loved all my ink colors. Packaged well and shipping was pretty quick considering it shipped to the US.”

Helpful Report

Posted 1 month ago

“The service was excellent, friendly and fast. The price was right. I live in the U.S. and will definitely order from the pen.company again. Thank you!”

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Posted 1 month ago

“Item was delivered quickly and as promised. Price was good. The pen was a gift for my Godson's 18th birthday, and he was delighted. So happy all round.”

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Posted 1 month ago

“I’ve been using The Pen Company for over a year now and they’ve always been super competitive with prices and supplying me incredibly fast with pens but it’s the quality of their products that’s been most important to me, especially the Kaweco line which is first class affordable for all us artists and writers out there. Thank you guys at The pen Company in continuing to service us poor artists in our endeavours to create wonderful creations to inspire future artists! Martin D XXX”

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Posted 1 month ago

“Prompt service, items arrived as described.”

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Posted 1 month ago

“Very pleased with the service i received from the pen company. Easy to use web site and easy to find order what you want on it, while payment is fast and straight forward, communication was first class at every step. I am very pleased with the Lamy crystal inks I ordered, which arrived well packed and secure. I would have no hesitation in recommending purchasing from this company.”

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Posted 1 month ago

“Always good service plus they have what you are looking for.”

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Posted 1 month ago

“Delighted with my recent experience. Responsive to online queries. The Lamy Safari I purchased 25 years ago and which had sentimental value had lain broken and idle for years. I was stuck - Could not use it and could not bring myself to toss it. Discovered The Pen Company and their original factory replacement parts at an accessible price point. The pen which I had purchased in the Lamy German home town of Wuppertal restored good as new and putting ink onto the pages of my journal again. Hardly a big sale for The Pen Company, but one that made a big difference for me personally. Thank you. JCM, Tehachapi, California”

The Pen Company 5 star review on 11th March 2026

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Posted 1 month ago

“I recently bought 2 kaweco sport classics and some diamine ink from The Pen Company. I love them, their service is great as are the products they're selling. Quick delivery and lovely pens, such an amazing range to choose from. They send the pens out as soon as they have it in stock which is so much nicer than scrambling to find a website that has them, buying them from one place makes it so much easier. 10/10, they are now my comfort pen website and I won't be buying from anyone else.”

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Posted 1 month ago

“Great service and great products. Prices are very good too”

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Posted 1 month ago

“Great service, good price, and was exactly what I ordered. I truly appreciate them.”

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Posted 1 month ago

“First time finding the Pen Company and will be a returning customer. So in love with my liliput pen with the engraving! came out beautiful. Just ordered another in green and cannot wait! Shipping and all did take a month to arrive to me BUT we are in different countries so I know that affects. Honestly doesn't even bother me since the outcome is great.”

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Posted 1 month ago

“Very good and positive 👏 service thank you 😊”

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Posted 1 month ago

“Excellent customer service. Helped me out with mistake I had made with my order Very pleased and my grandson is thrilled with his gift.”

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Posted 1 month ago

“Amazing prices and the best customer service! My go to website, I’ve bought 4 pens so far as gifts for 4 different people in different countries. They never let me down.”

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Posted 1 month ago

“Buying my new pen from The Pen company could not have been easier. Staff there were super helpful and the pen was delivered safely and in good time. I had looked for the best price on the net and found The Pen company offered the best deal. Would definitely recommend them and will be returning to them when I am ready for my next purchase.”

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Posted 1 month ago

“I have been ordering my diary for years from the pen company. The only company in the UK that has my beloved Paperblanks diary. I used to live in Switzerland, and have had diarys from Paperblanks since over 20 years.”

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Posted 1 month ago

“The prices were good and there was a good selection of pens to choose from. The pen took a little time to arrive as it had not been available from Germany in time but The Pen Company explained the delay and undertook to send it as a priority item when it was available. I therefore feel that they are a very reputable company who cares for their customers.”

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Posted 1 month ago

“Very efficient and very quick delivery. Very wellpacked. Good company to deal with.”

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Posted 1 month ago

“Quick delivery. Thank you.”

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Posted 1 month ago

The Pen Company is rated 4.9 based on 9,462 reviews