The Pen Company Reviews

Name: The Pen Company
Address: The Pen Company, Unit B2 Astonbury Lane, Aston, Hertfordshire
Rating: 4.94

4.9 Rating 9,166 Reviews

96 %

of reviewers recommend The Pen Company

4.9

Based on 9,166 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01438 880758

Email:

sales@thepencompany.com

Location:

The Pen Company, Unit B2 Astonbury Lane, Aston
Hertfordshire
SG2 7EG

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The Pen Company 5 star review on 10th September 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very good service, many nib options I can't get elsewhere”

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Posted 1 month ago

“Excellent personal service.”

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Posted 1 month ago

“Great and Courteous Service! Was looking to buy a present for a friend overseas in Hong Kong and the Pen Company helped me flawlessly. Smoothy transaction, did not run into any problems at all even though I'm ordering overseas from the States. The package arrived promptly and my friend enjoyed it greatly. Looking to do business with the Pen Companyto buy something for myself after the tariffs to the States is over.”

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Posted 1 month ago

“Always buy my diaries from this company. Beautiful selection, speedy delivery.”

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Posted 1 month ago

“Lovely pen bought for a special birthday. I opted to have this engraved and was not disappointed. Very happy with my purchase and the service.”

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Posted 1 month ago

“I have been buying diaries from the Pen Company for years and continue to be impressed with the unrivalled design and quality of their products - they are works of art ! Even this year, when I mistakenly ordered the wrong page format, I was equally impressed with the helpfulness and efficiency of their customer services, who resolved the issue within days. The diaries always arrive promptly and in prime condition, thanks to The Pen Company's careful packaging.”

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Posted 1 month ago

“It supplied my pen in good time in excellent condition”

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Posted 1 month ago

“Ordered Kaweco AL Sport. Arrived very quickly and at a competitive price. Pleased with my purchase. Would definitely use The Pen Company again”

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Posted 1 month ago

“Prompt and efficient service. Love the Paperblank diaries.”

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Posted 1 month ago

“Great variety of stock not readily available elsewhere, extremely quick delivery”

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Posted 1 month ago

“Every year I buy my paprblanks diary from The Pen Company. They have a great selection and it always arrives promptly”

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Posted 1 month ago

“Brilliant service. I made a mistake and ordered last years diariy. A really kind person rang me to check if i really wanted that. I was so grateful for that.”

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Posted 1 month ago

“Received my item withom days. Very happy with diary as I was unable to purchase locally.”

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Posted 1 month ago

“Amazing customer service. Wasn't happy with my order. Contacted them after the allocated time to return goods, they responded positively. Allowed me to return/exchange. Received my exchange. Extremely happy.”

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Posted 1 month ago

“I have ordered my Paperblanks diary from The Pen Company for several years. They stock a large range so there is always plenty of choice. Their service is amazing. I have twice ordered on a Sunday afternoon and received my diary on the Tuesday morning.”

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Posted 1 month ago

“Excellent service 2026 diary fantastic”

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Posted 1 month ago

“Efficient prompt service. Good quality goods.”

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Posted 1 month ago

“I have just received my Diplomat Traveller fountain pen which was promptly supplied at a competitive price and was securely packed. I have just inked it with an Edelstein Sapphire Blue cartridge and I must say that it writes really well without any skipping or hard starting. I will seriously consider this company for future purchases following this initial purchase.”

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Posted 1 month ago

“Competitive prices with excellent customer service. I bought a fountain pen with the nib that did not suit me. Got reply in no time with instructions on how to have it replaced. Will definitely use them in future.”

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Posted 1 month ago

“Nice presentation, good packing, good value”

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Posted 1 month ago

The Pen Company is rated 4.9 based on 9,166 reviews