The Pen Company Reviews

Name: The Pen Company
Address: The Pen Company, Unit B2 Astonbury Lane, Aston, Hertfordshire
Rating: 4.94

4.9 Rating 8,869 Reviews

96 %

of reviewers recommend The Pen Company

4.9

Based on 8,869 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01438 880758

Email:

sales@thepencompany.com

Location:

The Pen Company, Unit B2 Astonbury Lane, Aston
Hertfordshire
SG2 7EG

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The Pen Company 5 star review on 3rd March 2025

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The Pen Company 5 star review on 3rd February 2025

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The Pen Company 5 star review on 25th December 2024

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The Pen Company 5 star review on 7th September 2024

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a Kaweco al sport connect from The Pen Company because I saw a lot of positive review about the store on the Internet especially on Reddit. The price and shipping cost was even lower than what offered on Ebay. The pen was shipped on a timely manner and it was very well packed. Overall shopping experience is very satisfying. If I were to buy a pen that is not available in my country I am sure to buy from The Pen Company again.”

Helpful Report

Posted 1 month ago

“The Online Pen Company is a great source for pen refills that are hard to find. I found refills for my Delta Stout pen that I simply could not find anywhere in America. Thanks again”

Helpful Report

Posted 1 month ago

“My two pencils arrived to my Illinois residence in a timely fashion. I appreciate the minimal packaging that still allowed them to remain in perfect condition. Very pleased with them (one was a gift for my daughter).”

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Posted 1 month ago

“Good price and swift delivery.”

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Posted 1 month ago

“⭐️⭐️⭐️⭐️⭐️ Great Prices & Fast International Shipping! I’m in the U.S. and was initially hesitant to order from a UK-based retailer, but The Pen Company exceeded my expectations. ⁜ Better than eBay & Amazon – I compared prices, and The Pen Company was significantly cheaper, even with international shipping. ⁜ Fast & Reliable Shipping – My order arrived quicker than expected, securely packaged. No long delays or customs issues. ⁜ Top-Quality Kaweco Pens – The Brass Kaweco Special Ballpoint & 0.9mm Mechanical Pencil have a solid, premium feel, while the Black Kaweco Special Ballpoint is a sleek, lightweight alternative. ⁜ Smooth Buying Experience – Easy checkout, clear communication, and tracking updates. If you're in the U.S. and debating whether to order from The Pen Company—go for it. They beat the big marketplaces by a mile!”

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Posted 1 month ago

“The pen is for my son’s birthday on Sunday so yet to be tried! However, your service was very prompt. I just love the look of the pen! Was torn between the chrome and the one I chose - great decision! Very happy and sure my son will be very happy with it! Regards Ann Cunnington”

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Posted 1 month ago

“I ordered the incorrect pen case for the size pen I ordered. Customer service contacted me and pointed this out and gave alternative cases that would work. Super pleased with the transaction and attention to detail.”

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Posted 1 month ago

“Thank you for the.diary, I loved it Just what I was looking for. Ps can you inform me when the 2026 diaries are available.”

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Posted 1 month ago

“very pleasant experience. will be a futurecustumer.”

Helpful Report

Posted 1 month ago

“Top quality service from The Pen Company, great communications and obvious professionalism in every aspect of their dealings with me. I'm sure I will be making many more purchases with them in the future, and have recommended them to both my friends and family without reservation.”

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Posted 1 month ago

“Everything is fine”

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Posted 1 month ago

“Excellent service. Would use again and recommend”

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Posted 1 month ago

“I have been ordering from The Pen Company for years and as usual, I was very satisfied. I live in a very remote area and I still received my order in a more than timely fashion, even compared to local orders. They have never once made a mistake on an order and this is over several years tie span. Anyone who wants to purchase expensive items like fountain pens and the like should absolutely buy from The Pen Company. They only carry the best products at very reasonable prices and they always deliver, quickly.”

Helpful Report

Posted 1 month ago

“I ordered a few pen parts and one of them was not yet in inventory. I received an email explaining the delay. I asked if I could add to my order and was told that I could do I added two more items that I had missed the first time. My order shipped a week later and arrived here in the US surprisingly quickly. Very happy with the service and the prices are very good. I will definitely be ordering more things over time.”

Helpful Report

Posted 1 month ago

“Competitive pricing, prompt delivery from stock and well packaged. My “Pelikan” branded leather pen case is just what I was looking for.”

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Posted 1 month ago

“One of my favorite places to buy Lamy and Kaweco products. All the items I purchased from The Pen Company over the years are fantastic! And the shipping is always exceptionally fast. That's an excellent customer service.”

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Posted 2 months ago

“Excellent customer service – and the shipping time was quick! I ordered from United States because the products I was needing isn't available in the states. I would gladly order again. Thank you”

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Posted 2 months ago

“The order was serviced and delivered promptly and perfectly”

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Posted 2 months ago

“Very good service and speedy delivery.”

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Posted 2 months ago

“Excellent service with a great range of products. Prompt delivery and very polite customer service department. The business is local to me and that adds an extra element of satisfaction - being able to support local business! Will definitely buy from them again!”

Helpful Report

Posted 2 months ago

The Pen Company is rated 4.9 based on 8,869 reviews