The Pen Company Reviews

Name: The Pen Company
Address: The Pen Company, Unit B2 Astonbury Lane, Aston, Hertfordshire
Rating: 4.94

4.9 Rating 9,522 Reviews

96 %

of reviewers recommend The Pen Company

4.9

Based on 9,522 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01438 880758

Email:

sales@thepencompany.com

Location:

The Pen Company, Unit B2 Astonbury Lane, Aston
Hertfordshire
SG2 7EG

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The Pen Company 5 star review on 18th January 2026

Anonymous

Anonymous // 01/01/2019

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“5 stars rated customer service”

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Posted 1 month ago

“I’ll be back!!”

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Posted 1 month ago

“Fantastic service. I ordered two pens as graduation gifts. There was a delay getting them from Germany, but communication was great. Engraving was expedited and shipping was upgraded at no cost to me. Also the pens are awesome.”

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Posted 1 month ago

“Cross refills delivered promptly.”

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Posted 1 month ago

“Very good product and great service, thank-you.”

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Posted 1 month ago

“Great company. Posted quickly and my son is very proud of his new pen and looking after it carefully”

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Posted 1 month ago

“Well, my pen arrived, but about three weeks afterit was supposed to. It took several eMails to get an update on shipping status, but each time I got a reply, so that was nice. As it turns out, I somehow ordered the wrong nib size and, rather than try to return it for the right size and pay the cost of shipping it back to the UK, I just reordered another pen in a different color and the proper sized nib. That was two weeks ago and no update as to when I might expect my pen. I think these appear to be good people who run The Pen Company, but as a small shop they seem to be a bit over their heads when it comes to timely fulfillment of orders.”

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Posted 1 month ago

“The Pen Company offer a good range, competitively priced. My order was acknowledged and despatched promptly, and their excellent communications kept me fully informed of my order status. It arrived as promised and was beautifully packed. I am very pleased with my purchase and recommend the Pen Company unreservedly.”

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Posted 1 month ago

“Good prices, good choice, good delivery time”

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Posted 1 month ago

“Super fast delivery and communication”

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Posted 1 month ago

“I was looking for a replacement pen pilot for my Cross pens, that would work in damp, cold & hot conditions. The pen company had fisher pilots that work perfectly for what I do in the conditions that I work, so I placed an order & received my order in a timely manner. I Would definitely recommend the pen company for any special things you might be looking for, I'm very happy!”

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Posted 1 month ago

“The pen rollerball refill order was just what I needed as I was unable to locate a source in the US. The fefill allowed me to put back into use a gift pen given to me 26 years ago. Thank you!”

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Posted 1 month ago

“Items received on time Easy to order and just what I wanted”

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Posted 1 month ago

“Always brilliant customer service. Will definitely order again”

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Posted 1 month ago

“Nice products and good service.”

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Posted 1 month ago

“As expected”

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Posted 2 months ago

“Nice product delivered exactly as described”

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Posted 2 months ago

“I am very satisfied with the service of The Pen Company. I posted my orders and got everything online within a week. All orders received to satisfaction and swiftly. No complaints. Efficient and easy to use.”

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Posted 2 months ago

“Very happy with the service, my favourite pen, and gorgeous ink. Thank you.”

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Posted 2 months ago

“Great price for my Sailor 1911 - the best I could find. Sadly the pen really didn't suit me BUT The Pen Company did nor hesitate to accept a return of the pen and quickly issued a full refund. Good old-fashioned SERVICE. Who could ask for more?”

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Posted 2 months ago

The Pen Company is rated 4.9 based on 9,522 reviews