The Pen Company Reviews

Name: The Pen Company
Address: The Pen Company, Unit B2 Astonbury Lane, Aston, Hertfordshire
Rating: 4.94

4.9 Rating 8,875 Reviews

96 %

of reviewers recommend The Pen Company

4.9

Based on 8,875 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01438 880758

Email:

sales@thepencompany.com

Location:

The Pen Company, Unit B2 Astonbury Lane, Aston
Hertfordshire
SG2 7EG

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The Pen Company 5 star review on 3rd March 2025

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The Pen Company 5 star review on 3rd February 2025

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The Pen Company 5 star review on 25th December 2024

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The Pen Company 5 star review on 7th September 2024

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Anonymous // 01/01/2019

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“Easy order and prompt delivery”

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Posted 8 months ago

“Pen was good quality”

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Posted 8 months ago

“Nice item. Delivery a little long but came on time.”

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Posted 8 months ago

“Initially was disappointed as had issues with ordering & contact from company- James contacted me, explained the issues & resolved them within minutes. Very grateful & happy with the action/ responses to my previous experience. Thanks , will use again”

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Posted 8 months ago

“Ordered from The Pen Company three times, very fast dispatch and delivery. Excellent service, thank you!”

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Posted 8 months ago

“Yellow Lamy Safari Rollerball Pen - lovely cheerful colour, good to hold, writes very well like a fountain pen.”

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Posted 8 months ago

“Good quality pen. Fast delivery”

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Posted 8 months ago

“The product is as described and well packed. The international delivery is traceable and faster than expected. Trustworthy and highly recommended.”

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Posted 8 months ago

“order 24070618 Kaweco 1.9 nib. Fitted, would write 10 characters then dry. Email to the pen company, no replyl”

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Posted 8 months ago

Hello Dave, We have searched our inbox but can find no email from you - we've reached out to you via the email used to place your order so we can reslove this issue for you. Kind regards, James

Posted 8 months ago

“Excellent service and good slection. Prices on the high side but worth the difference. Delivery as promised.”

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Posted 9 months ago

“High quality product and engraving service, delivery above expectations.”

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Posted 9 months ago

“Extremely professional; letter-perfect experience!”

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Posted 9 months ago

“Thank you for providing good products at reasonable prices. Delivery was fast and there were no problems. I recommend this market.”

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Posted 9 months ago

“I love the selection of ink - and the delivery is very quick!”

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Posted 9 months ago

“Ordered Lamy fountain pen. Very quick delivery and excellent service”

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Posted 9 months ago

“I bought the Kaweko Sport from The Pen Company a few months ago, fell in love with it - first fountain pen I've used since high school - and immediately abandoned my minimalist ballpoints. I thought I'd lost it a few months later, so ordered another, found the first one, and realised I now had a blue and black ink pen. The Pen Company stocks great stuff and delivers quickly in sensible packaging (look at you Bezos); I'm a very happy customer.”

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Posted 9 months ago

“The package arrived quickly but the pen I ordered was dented.”

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Posted 9 months ago

“Most importantly James and Jake offered and extended outstanding customer care. I do not do reviews or surveys but this is an exception. Given a little supply chain issue with the manufacturer, these guys communicated frequently and extended a level of comfort in spite my target date was delayed. To the CEO, you should be very proud of their work! As a retired executive, I don't have many occasions to order nice products as seen on your website but when I do, rest assured I will be giving you more business. Well done gentlemen!”

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Posted 9 months ago

“Order received quickly for a great price and was exactly as described.”

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Posted 9 months ago

“Extremely happy with my pen! Great price & service.”

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Posted 9 months ago

The Pen Company is rated 4.9 based on 8,875 reviews