The Pen Company Reviews

Name: The Pen Company
Address: The Pen Company, Unit B2 Astonbury Lane, Aston, Hertfordshire
Rating: 4.94

4.9 Rating 8,875 Reviews

96 %

of reviewers recommend The Pen Company

4.9

Based on 8,875 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01438 880758

Email:

sales@thepencompany.com

Location:

The Pen Company, Unit B2 Astonbury Lane, Aston
Hertfordshire
SG2 7EG

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The Pen Company 5 star review on 3rd March 2025

Verified Customer

The Pen Company 5 star review on 3rd February 2025

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The Pen Company 5 star review on 25th December 2024

Anonymous

The Pen Company 5 star review on 7th September 2024

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Anonymous

Anonymous // 01/01/2019

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“easy to order, arrived timely, good source of ink cartridges for fountain pens”

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Posted 9 months ago

“Really pleased with the range of products available and the service provided. I had a query which was answered very quickly and having placed my order the delivery was very fast.”

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Posted 9 months ago

“it was very easy to order a refil, the serice was very quick and efficient. top marks tank you”

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Posted 9 months ago

“I have had several types of Cross pens, and they all were great. Both in the quality of the pen, and the ink refills are great performance of writing.”

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Posted 9 months ago

“My wife and I are widely regarded as dinosaurs for continuing to use quality proper writing instruments, namely Schaefer and Cross. Thank goodness there are special excellent company's like yourselves who can still supply us dinosaurs 🦕 Thank you”

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Posted 9 months ago

“I've now placed four orders with the Pen Company. Each time I received stellar customer service, prompt delivery, and the pen in great condition, well wrapped. In addition, oftentimes getting fountain pens through U.S. customs can be annoying because of the ink. I do not know what they do differently, but I've never had an issue with this when ordering through the Pen Company. They just get it done.”

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Posted 9 months ago

“Really good seller. The product was delivered quickly and the quality of the products is very good. A market I would like to use again”

The Pen Company 5 star review on 25th July 2024

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Posted 9 months ago

“I was looking for a specific pen and was delighted to find that The Pen Company had them in stock. Ordering was really straightforward and delivery was prompt. Would definitely buy from again.”

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Posted 9 months ago

“Great customer service. Always a pleasure purchasing from them.”

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Posted 9 months ago

“Very helpful with queries and adding to an order before it was despatched”

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Posted 9 months ago

“Impeccable service. Answered all my questions thoroughly and shipped fast”

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Posted 9 months ago

“10/10 on quality and customer service. Would highly recommend.”

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Posted 9 months ago

“Though it will be a while before I receive my order, The Pen Company had the best price I was able to find. Even with the cost of shipping to the US, I was still able to save on the Diamine Inkvent 2024 Black Edition Calendar. It will not arrive until sometime in October, but I'm very pleased with how easy it was to work with The Pen Company! Thank you! I will update this review once I've received my shipment to share what I believe will be continued outstanding service.”

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Posted 9 months ago

“Contacted the Pen company to try tobuy a pen for our sons graduation and the pen we wanted was showing as out of stock. I called and was told that stock was arriving the following day and I could get the pen I wanted and have it engraved within a week - the pen arrived 3 days later :-) - Great , personal service and I would definately use the Pen Company again - Thanks guys”

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Posted 9 months ago

“This company and it’s helpful service is the next best thing to a favourite high street retailer.”

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Posted 9 months ago

“Excellent service and very helpful all round - thank you.”

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Posted 9 months ago

“I treated myself to a pair of pens, with engraving, for my 75th birthday. (Kaweco Sport Brass Rollerball and Kaweco Sport Steel Rollerball). I ordered online but sought final advice and reassurance by telephone call regarding the engraving. Engraved and despatched on the same day via FedEx Priority, who delivered to me on the following day. So pleased with the pens and the service that I subsequently placed a repeat order (same pens but different engraving) as a memento for my son who had just completed a Lands End to John o'Groats charity cycle ride. I would recommend The Pen Company without hesitation. Excellent people giving ecxellent service.”

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Posted 9 months ago

“My favorite fountain pen online shop , i ordered a lot of fountain pens from the pen company and i have no complaints, just wish that they offer more brands in the future.”

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Posted 9 months ago

“Very expensive pencil but high quality”

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Posted 9 months ago

“All great service - had lots of really unusual pen parts so able to source some specific bits. Great website, quick despatch so recommended! Thank you!”

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Posted 9 months ago

The Pen Company is rated 4.9 based on 8,875 reviews