The Pen Company Reviews

Name: The Pen Company
Address: The Pen Company, Unit B2 Astonbury Lane, Aston, Hertfordshire
Rating: 4.94

4.9 Rating 9,481 Reviews

96 %

of reviewers recommend The Pen Company

4.9

Based on 9,481 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01438 880758

Email:

sales@thepencompany.com

Location:

The Pen Company, Unit B2 Astonbury Lane, Aston
Hertfordshire
SG2 7EG

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The Pen Company 5 star review on 18th January 2026

Anonymous

Anonymous // 01/01/2019

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“Absolutely brilliant! Quick postage, good price and really well packaged even when just buying a refill.”

Helpful Report

Posted 10 months ago

“I bought an S. T. Dupont Lighter of all things here. Simple and fast delivery to the U.S. Expect a tarrif bill from FedEx, it won't necessarily be part of the charge for the product. I had the lighter authenticated as well, so this is a company I now trust.”

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Posted 10 months ago

“Very good service!!! Perfect product (Waterman Pen) available”

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Posted 10 months ago

“Very happy with the nib.”

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Posted 10 months ago

“Excellent company - had exactly what I wanted at a very reasonable price. Delivered within a week of ordering. Amazing !”

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Posted 10 months ago

“There was an issue with the order being delivered to the incorrect address due to an error by the courier but the Pen Company proactively dealt with the courier company to ensure the package was re delivered later the same day, excellent service Very pleased with the pen”

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Posted 10 months ago

“Excellent service, item well packaged and promptly delivered …”

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Posted 10 months ago

“Always had prompt and efficient service from The Pen Company-and a great selection of pens and accessories.”

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Posted 10 months ago

“Great product and great service,,, thank you”

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Posted 10 months ago

“The Kaweco pencil was not presentable in polite company without its cap which had become lost. After even calling Kaweco to find a replacement it seems that nowhere in this wide world was a replacement to be found UNTIL I stumbled upon the Pen Company. They had the proper part, they sent it off, perhaps a little annoyed that my tastes and interests with the PC were so limited, and after siphoning through all the stupid Trumpian protections at the borders of the good ol' US of A, it happily found its way to our house, where I can use the pencil with pride.”

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Posted 10 months ago

“They stock my favourite pen that I lose every three months and I'd rather return to a family owned business than a Bezos owned one. They're always prompt with delivery, accurate with descriptions, and stock the full suite you want. Legends.”

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Posted 10 months ago

“The Pen Company had my preferred pencils in stock. They sent them out quickly. I could t be happier!”

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Posted 10 months ago

“Made a mistake, fixed a mistake, happy to be a repeat customer.”

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Posted 10 months ago

“Very quick order. Also had everything on offer that I needed. Good price too.”

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Posted 10 months ago

“Excellent range, fast delivery, top quality.”

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Posted 10 months ago

“Easy to order from he right part. Rapid delivery , hassle-free to me in Canada. Beats anybody in North America.”

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Posted 10 months ago

“Such courteous and knowledgeable service! It was a real pleasure to get exactly what I needed, a refil for my Lalex sterling silver pen which is so old the company no longer exists but you were able to help me find the equivalent which works beautifully.”

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Posted 11 months ago

“I have always had excellent service from The Pen Company. I have found them to be very helpful, with prompt and informative replies and quick to send the goods which are well packaged and arrive in excellent order. I have also used their engraving service on the Lamy 4 colour pens I ordered and the results are fantastic.”

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Posted 11 months ago

“I've only bought refills but they have a good range and dispatch them quickly.”

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Posted 11 months ago

“Great quick service I ordered an item that was out of stock after 3 days i had it already Simply great.”

Helpful Report

Posted 11 months ago

The Pen Company is rated 4.9 based on 9,481 reviews