The Pen Company Reviews

Name: The Pen Company
Address: The Pen Company, Unit B2 Astonbury Lane, Aston, Hertfordshire
Rating: 4.94

4.9 Rating 9,477 Reviews

96 %

of reviewers recommend The Pen Company

4.9

Based on 9,477 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01438 880758

Email:

sales@thepencompany.com

Location:

The Pen Company, Unit B2 Astonbury Lane, Aston
Hertfordshire
SG2 7EG

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The Pen Company 5 star review on 18th January 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service and one of if not the cheapest”

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Posted 2 years ago

“Fantastic customer service! Even if you’re in the United States like I am, I wouldn’t hesitate to recommend Pen Company for fountain pens, inks, and statationery”

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Posted 2 years ago

“Selecting the items and choosing options was very easy. Prices are reasonable, and even though this was an overseas purchase, shipping costs and delivery time were reasonable.”

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Posted 2 years ago

“Great prices, reasonable shipping costs (even to the U.S.), outstanding service! My go-to for Diamine inks!”

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Posted 2 years ago

“Great price for my Kaweco pen and quick, free delivery!”

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Posted 2 years ago

“Thank you very much, finaly i can use it. Thank you for all the follow up.”

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Posted 2 years ago

“This was my first time ordering from The Pen Company and I have no complaints. I decided to purchase a my first set of Tombow's from them as they offered the best price and I liked the selection. Delivery was quick too. Im hoping to place another order with them soon.”

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Posted 2 years ago

“Quick delivery and had everything I wanted in stock!”

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Posted 2 years ago

“I ordered the Kaweco Art Sport and it arrived in a timely manner in perfect condition.”

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Posted 2 years ago

“Had the inventory of a hard to find S.J. DuPont refill I needed.”

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Posted 2 years ago

Author didn't leave any comments.

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Posted 2 years ago

“Great smooth writing pen.”

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Posted 2 years ago

“Delivered onto and in good condition to Australia with reasonable shipping price and excellent products. I love my new Diamine Inks!”

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Posted 2 years ago

“The Pen Company seem a genuine, down-to-earth, dependable British independent. Offering an extensive range of quality pens, with no gimmicks, promotions or discounts. Just straightforward excellent service. The pen I bought was a gift. It came engraved with the recipient's name, as requested, and was beautifully presented.”

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Posted 2 years ago

“My ink arrived very quickly and I am looking forward to using it!”

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Posted 2 years ago

“Ordered 3 packs of notebooks. They sent 2 (what they had left in stock) & posted the remaining pack not long after - free of charge. Excellent service”

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Posted 2 years ago

“Great products and excellent customer support.”

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Posted 2 years ago

“Great range of products and an excellent website. Super engraving is an extra delight! I ordered the wrong case - my mistake - but James knew it was probably the wrong one so he rang me up to check. All sorted and speedy delivery. My idea for a custom belt pouch works a treat! Thank you for your help James.”

The Pen Company 5 star review on 7th May 2024

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Posted 2 years ago

“I was so happy to see replacement nib unit (nib, feed, and housing!) for the Lamy Lx and Al-Star! I haven’t bumped into any shops that sell these, and they arrived quickly and safely. I love the unit’s cap which can fit any Safari family, very handy indeed! Great quality, excellent and prompt customer service, fast and safe shipping; Thank you!”

The Pen Company 5 star review on 5th May 2024

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Posted 2 years ago

“Easy to order and very quick delivery”

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Posted 2 years ago

The Pen Company is rated 4.9 based on 9,477 reviews