The Pen Company Reviews

Name: The Pen Company
Address: The Pen Company, Unit B2 Astonbury Lane, Aston, Hertfordshire
Rating: 4.94

4.9 Rating 9,666 Reviews

96 %

of reviewers recommend The Pen Company

4.9

Based on 9,666 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01438 880758

Email:

sales@thepencompany.com

Location:

The Pen Company, Unit B2 Astonbury Lane, Aston
Hertfordshire
SG2 7EG

Write Your review

Tell us how The Pen Company made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Pen Company 5 star review on 18th January 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Use this company every year to get my new paper blanks diary which I just love love love”

Helpful Report

Posted 2 years ago

“Excellent customer service with a simple website design beneficial for the consumer”

Helpful Report

Posted 2 years ago

“Product just as expected. Arrived promptly”

Helpful Report

Posted 2 years ago

“Good service and good products will be using them again”

Helpful Report

Posted 2 years ago

“Appreciate all the care you exercise packaging the goods. However, the nib unit i opened has unfortunately turned out scratchy despite a request to avoid that scenario. However, i have been very happy with my experiences over all and it will remain my go to site for pen shopping. Cheers!”

Helpful Report

Posted 2 years ago

“Saw what I wanted, simple ordering process, good price and fast delivery. Cannot ask for more.”

Helpful Report

Posted 2 years ago

“Searching and buying through the company's website is straightforward. Product price was excellent. Delivery was prompt and secure - pen arrived in perfect condition. Excellent.”

Helpful Report

Posted 2 years ago

“Great customer service, very helpful and friendly service. Great pen - my husband loved his anniversary present. Would definitely recommend.”

Helpful Report

Posted 2 years ago

“Always buy my diary from The Pen Company. I am not particularly technical, this way I speak to a human being. Take advice and buy. Always highly efficient quick delivery and lovely staff.”

Helpful Report

Posted 2 years ago

“Prompt dispatch and no problem with switching a nib to an alternative. A good service”

Helpful Report

Posted 2 years ago

“initial issues with order were resolved by staff and alternative replacement arrived quickly. would highly recommend and Id'd use again”

Helpful Report

Posted 2 years ago

“1st class service good slection ofproducts at reaasonable prices. Will definatly be uding The Pen Company again.”

Helpful Report

Posted 2 years ago

“Excellent service, good prices and fast delivery. Very happy with order and would definitely order again. Thank you.”

Helpful Report

Posted 2 years ago

“Cheaper and quicker than getting same pen from Amazon with the addition of free engraving. Amazing service would highly recommend”

Helpful Report

Posted 2 years ago

“I was highly satisfied with the company. Very professional and the pen was amazing. Will return!”

Helpful Report

Posted 2 years ago

“Great service. Great pen. Thank you!”

Helpful Report

Posted 2 years ago

“I am happy to have refillable pens, the refills work better than the originals. We got what we ordered and can keep out favorite pens writing”

Helpful Report

Posted 2 years ago

“service was excelent, responsive, compeitive value. Trully delivered in every aspect which a customer could hope for. Thanks!”

Helpful Report

Posted 2 years ago

“Super quick delivery!”

Helpful Report

Posted 2 years ago

“For the past few years have ordered my Paperblanks diary from the Pen Company. Always arrives intact and no postage charged. Took longer this year due to delays overseas but was kept informed and money not taken till item was on its way.”

Helpful Report

Posted 2 years ago

The Pen Company is rated 4.9 based on 9,666 reviews