The Pen Company Reviews

Name: The Pen Company
Address: The Pen Company, Unit B2 Astonbury Lane, Aston, Hertfordshire
Rating: 4.94

4.9 Rating 9,351 Reviews

96 %

of reviewers recommend The Pen Company

4.9

Based on 9,351 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01438 880758

Email:

sales@thepencompany.com

Location:

The Pen Company, Unit B2 Astonbury Lane, Aston
Hertfordshire
SG2 7EG

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The Pen Company 5 star review on 18th January 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lamy double pen case - good value and arrived quickly.”

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Posted 1 year ago

“Always order my pen refills from here.”

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Posted 1 year ago

“Superb service good quality merchandise with good engraving.”

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Posted 1 year ago

“Would have given more stars if possible. Emailed James a question, he responded right away, then I placed an order and he had the pen engraved in Korean characters and shipped within a few hours. Arrived royal mail quicker than expected, everything was right. Usually good prices or free engraving comes at the cost of good service but this store had the best customer service of any online retailer I have ever seen as well as the best prices. 10/10 would recommend.”

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Posted 1 year ago

“Your representative showed excellent knowledge of my needs and quickly arranged the supply of the correct refill at a reasonable price.”

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Posted 1 year ago

“Very quick service and super helpful on the telephone”

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Posted 1 year ago

“Very good.”

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Posted 1 year ago

“Very happy with the service, happy to use the company again, Also very competitive on the price”

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Posted 1 year ago

“Good product, delivered promptly for a reasonable price.”

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Posted 1 year ago

“Very friendly helpful staff and prompt delivery !”

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Posted 1 year ago

“Great service and quick dispatch”

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Posted 1 year ago

“Fantastic customer service. Fast delivery. Polite and courteous”

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Posted 1 year ago

“Great service and pleasant to deal with”

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Posted 1 year ago

“Good experience”

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Posted 1 year ago

“I ordered a replacement barrel for my Shaeffer pen. It arrived very quickly and works well. Fully recommend this company.”

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Posted 1 year ago

“Excellent service, prompt delivery and items as described”

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Posted 1 year ago

“Very fast delivery and excellent competitive pricing make this a great company to buy a pen from.”

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Posted 1 year ago

“Quick delivery of correct item. Also I was confident that as a PEN company with a reputation I'd get an authentic product. The price with postage was competitive too.”

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Posted 1 year ago

“Good price and quick delivery. Quality product too.”

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Posted 1 year ago

“Excellent service, prompt delivery and items as described”

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Posted 1 year ago

The Pen Company is rated 4.9 based on 9,351 reviews