The Pen Company Reviews

Name: The Pen Company
Address: The Pen Company, Unit B2 Astonbury Lane, Aston, Hertfordshire
Rating: 4.94

4.9 Rating 9,696 Reviews

96 %

of reviewers recommend The Pen Company

4.9

Based on 9,696 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01438 880758

Email:

sales@thepencompany.com

Location:

The Pen Company, Unit B2 Astonbury Lane, Aston
Hertfordshire
SG2 7EG

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The Pen Company 5 star review on 18th January 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent pen Fabulous value”

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Posted 3 years ago

“I was doing an online order but I had a question so I phoned The Pen Company. They were so helpful and friendly. The products are reasonably priced too. I would definitely buy from them again.”

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Posted 3 years ago

“Great items, good value and fast delivery - thank you”

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Posted 3 years ago

“Great product and communication. Would highly recommend!”

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Posted 3 years ago

“Good prompt service”

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Posted 3 years ago

“Exactly as expected with speedy delivery”

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Posted 3 years ago

“Diary arrived on time, undamaged. Very happy with diary. Would like to see the Bird of Paradise available again, in the mini with magnetic close. That would be perfect! Thank you”

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Posted 3 years ago

“We placed an order for an engraved pen, a gift to a young man we love who has just earned his PhD. Somehow during the shopping process the engraving - a necessary part of the gift - became omitted from the order, whether by our mistake (most probably) or by some other means. At any rate, the pen arrived in time, but we were appalled to see that it was not engraved! We immediately inquired whether an exchange could be made for the same pen with the engraving, and a very capable gentleman in customer service made it happen while we were still on the phone. The engraved item arrived in time, and it is as beautiful as we had hoped. A great job done in great time, and it saved the day. Thank you!”

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Posted 3 years ago

“Excellent!”

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Posted 3 years ago

“Excellent service, as always.”

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Posted 3 years ago

“Easy website to use with a great selection of pens to choose from. We have bought lamy pens for many years and thought a new colour for a Christmas gift would be fun. Quick delivery.”

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Posted 3 years ago

“Arrived as promised; well packaged/presented -wholly a positive wxperience”

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Posted 3 years ago

“Good service”

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Posted 3 years ago

“Good choice of diaries, sent very promptly!”

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Posted 3 years ago

“If you despise losing the art of penmanship If you believe pen making us art If you love taking notes and doodling If you are tired of cheap pens that fail If you are serious about placing ink on paper… Then…. this is where you get your pens.🙂”

The Pen Company 5 star review on 31st October 2022

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Posted 3 years ago

“I use this company every year to order my diary. This year I ordered a few more for friends. The service is very quick, easy to use and my order always arrives within a few days. Highly recommend”

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Posted 3 years ago

“I have been buying your diaries for many years - gorgeous covers, lovely paper and a treat to own.”

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Posted 3 years ago

“Not the first time that I have used this Company and it won't be the last 👍 I look forward to ordering a Paperblanks Diary every year. The Pen Company always has a good range. Decent prices. Prompt delivery. There was a short delay on the stock this year and The Pen Company took the time to advise me. Another sign of good customer care 👍”

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Posted 3 years ago

“Diary delivered very quickly. Packed securely. Good service”

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Posted 3 years ago

“Highly recommended!”

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Posted 3 years ago

The Pen Company is rated 4.9 based on 9,696 reviews