The Pen Company Reviews

Name: The Pen Company
Address: The Pen Company, Unit B2 Astonbury Lane, Aston, Hertfordshire
Rating: 4.94

4.9 Rating 9,489 Reviews

96 %

of reviewers recommend The Pen Company

4.9

Based on 9,489 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01438 880758

Email:

sales@thepencompany.com

Location:

The Pen Company, Unit B2 Astonbury Lane, Aston
Hertfordshire
SG2 7EG

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The Pen Company 5 star review on 18th January 2026

Anonymous

Anonymous // 01/01/2019

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“Order arrived quickly and as expected. Thanks!”

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Posted 3 years ago

“Good service and prompt delivery. Excellent.”

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Posted 3 years ago

“Ordered a £20 Lamy pen on the Wednesday mid afternoon, arrived by 8:30am the following morning. What great service & would definitely use & recommend.”

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Posted 3 years ago

“Service was great! Product arrived early, and the quality is better than expected. Smooth writing, and precise engraving!”

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Posted 3 years ago

“Competitive prices, fast delivery, fantastic products.”

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Posted 3 years ago

“Unfortunately, I have yet to receive the product I ordered. It has been hung up in the Royal Mail for over three weeks and according to the parcel tracker, twice labeled a "suspicious package."”

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Posted 3 years ago

Hello, Apologies to hear of the issue with your shipment - this was shipped on 14 July, however, seems to have been sent to Northern Ireland rather than the US. It seems this handling error has escalated and the item may be returned to ourselves. I have contacted Royal Mail International services and they have opened an investigation into this. This should expedite the release of the parcel for delivery to yourself, or return to us. If your parcel returns to us we will put this on an Express courier for re-delivery to you. This is not an issue we have experienced previously - again please accept our apologies for this - we are working with Royal Mail to resolve this for you ASAP.

Posted 3 years ago

“Very helpful when I called, checked stock and due dates- ensured it arrived in good time for my wife’s birthday- faultless.”

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Posted 3 years ago

“Truly wonderful company. I spoke to James, and the service I received was 2nd to none; not knowing what type of pen I was looking for, the knowledge James had enabled me to purchase a genuinely excellent pen engraved at no cost, and I have never been happier. It is a pleasure to have a genuinely excellent friendly voice and someone who truly cares about what they do, and it's important to say that being a family business made it all worthwhile to support and not just being treated as a number by larger companies. The delivery was the next day and so well packaged. A BIG WELL DONE!”

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Posted 3 years ago

“Very good service and delivery for overseas company. The refills are excellent. thank You”

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Posted 3 years ago

“I have been a customer of the Pen Co. for many years and always wish other suppliers were as good.”

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Posted 3 years ago

“It's just a gel refill. But it's a good one and it came on time.”

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Posted 3 years ago

“Very quick turnaround and super fast shipping to the US. Pens are exactly what I wanted and the personalization is beautiful!”

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Posted 3 years ago

“The Pen Company was the only place worldwide I could find a spare Lamy body for converting my Lamy Safari pen to an “eye dropper” type for drawing. It arrived as described and quickly from the UK - very pleased Richard W Australia”

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Posted 3 years ago

“Beautiful boxes arrived in flawless condition.”

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Posted 3 years ago

“good price Very quick delivery especially considering the custom engraving. free delivery too”

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Posted 3 years ago

“Easy ordering and fast delivery”

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Posted 3 years ago

“Great service and products”

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Posted 3 years ago

“Delivery was prompt even to Australia but one of the 18 ink cartridges was empty, otherwise all good.”

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Posted 3 years ago

“Really fast, fantastic service. I cannot fault The Pen Company at all. Excellent customer service, and good prices.”

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Posted 3 years ago

“Great prices on fancy pens!”

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Posted 3 years ago

The Pen Company is rated 4.9 based on 9,489 reviews