The Pen Company Reviews

Name: The Pen Company
Address: The Pen Company, Unit B2 Astonbury Lane, Aston, Hertfordshire
Rating: 4.94

4.9 Rating 9,522 Reviews

96 %

of reviewers recommend The Pen Company

4.9

Based on 9,522 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01438 880758

Email:

sales@thepencompany.com

Location:

The Pen Company, Unit B2 Astonbury Lane, Aston
Hertfordshire
SG2 7EG

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The Pen Company 5 star review on 18th January 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to order. Quick efficient service.”

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Posted 4 years ago

“Very good”

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Posted 4 years ago

“Easy to use the site to identify correct item. Very rapid supply/delivery…”

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Posted 4 years ago

“I received the pen in perfect condition and it was promptly delivered by DHL . Just had to pay for the customs and taxes. Pen was perfect out of the box. Extremely smooth and ink was also very bright in color. The Pen company made it possible for me to gift this to someone across border.”

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Posted 4 years ago

“Excellent, stand out service. Great company and will definitely use again.”

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Posted 4 years ago

“Great company fast shipping!”

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Posted 4 years ago

“Wide range and very helpful.”

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Posted 4 years ago

“I ordered a Pelikan M800 and it was delivered in a timely manner. It arrived well packaged, safe and sound. However the nib has misaligned tines so the writing experience has been bad. I emailed the pen company one or two weeks ago and have not had a response. So the initial encounter was very good but the follow up was terrible. Don't know how to reduce this to a number of stars.”

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Posted 4 years ago

“The Pen Company is one of the very best providers of writing instruments. They offer a wide selection at fair, actually splendid prices and ship quickly so one can begin writing almost straight away. My pen arrived well-protected and handsomely packaged and it was exactly what I expected. My highest recommendation. Buy with confidence!”

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Posted 4 years ago

“Excellent service, The refill I ordered arrived the next day. would certainly use this company again.”

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Posted 4 years ago

“Pen refills were a very good price and a arrived speedily”

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Posted 4 years ago

“Very fast service, and good products”

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Posted 4 years ago

“I took my time writing this review. I ordered this pen before Christmas last year and it only arrived 7 months later. This was not the pen company fault. Brexit and covid. I was informed by the pen company about it. Cant fault them there. Pen Company 4 stars. The m1000 fine nib, well this is a different story. Beautifuly made, bouncy nib. But crap. Fine nib writes as a broad, when it bothers to write. Multiple dry starts. Seems italic. Could not be more disappointed. Was going to return but it took 7 months to get here in the 1st place. I cant recommend buying fountain pens online. This is a high end pen. And its crap. I should have returned it. But i thought to give it a few weeks to break in. Dont make that mistake. Return. So disappointed with online pen buying. Test before you buy, will pay more but at least you get a good pen. This m1000 is usless, was to be my grail pen. Can't recommend.”

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Posted 4 years ago

“Great products, excellent pricing and availability updates on my M1000, and absolutely superb aftersales care and advice from James. Could not recommend more.”

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Posted 4 years ago

“Good efficient service with no hassle”

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Posted 4 years ago

“Delivery very fast, ink quality very good, all is perfect. I recommend”

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Posted 4 years ago

“Quick delivery and good items”

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Posted 4 years ago

“Excellent responsive service, prompt dispatch & delivery. Couldn't ask for more!”

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Posted 4 years ago

“Very happy with speed of dispatch and quality of items We will buy from you again.”

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Posted 4 years ago

“I found exactly what I wanted for my grandsons graduation present. A space pen. It arrived promptly, and was better than I could hope for. My grandson loved it. Thank you the pen company for your brilliant customer service.”

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Posted 4 years ago

The Pen Company is rated 4.9 based on 9,522 reviews