The Pen Company Reviews

Name: The Pen Company
Address: The Pen Company, Unit B2 Astonbury Lane, Aston, Hertfordshire
Rating: 4.94

4.9 Rating 9,351 Reviews

96 %

of reviewers recommend The Pen Company

4.9

Based on 9,351 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01438 880758

Email:

sales@thepencompany.com

Location:

The Pen Company, Unit B2 Astonbury Lane, Aston
Hertfordshire
SG2 7EG

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The Pen Company 5 star review on 18th January 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great pen at a great price. Arrived across the pond without damage or delay.”

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Posted 1 year ago

“I am new to collecting pens. I have phoned twice, the gentleman who answered was very patient, offered advice, and was friendly. I will use the company again, prices seemed good. Mai I suggest some sort of incentive for customers”

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Posted 1 year ago

“Good service, ink works well in my fountain pen, great range of colours.”

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Posted 1 year ago

“Excellent products delivered very promptly.”

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Posted 1 year ago

“Great range at good prices Had the spares for my Lamy fountain pen which I have looked all over for. Delivered quickly. Definitely recommend”

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Posted 1 year ago

“Product as described and decent delivery time. Thanks!”

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Posted 1 year ago

“I purchased few items from The Pen Company and very happy with their products and service. Highly recommend.”

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Posted 1 year ago

“I ordered 15 Tombow ABT brush pens, they arrived speedly and all in perfect condition. Excellent price too.”

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Posted 1 year ago

“Pelikan fountain pens really are the luxury of fine writing instruments that serve both daily and occasional writing pleasures. I love shopping with The Pen Company. The service is always Perfect, fast, reliable, and the selection is excellent. Thank you yet again, for my beautiful Pelikan fountain pen!!”

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Posted 1 year ago

“cheap pen + free engraving??? literally such good value!”

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Posted 1 year ago

“Excellent service.”

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Posted 1 year ago

“Had my Parker pen for 44years still going strong new refill arrived promptly.thank you”

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Posted 1 year ago

“Really helpful and knowledgable, and stocked with a wide range of parts!”

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Posted 1 year ago

“While I was unable to make an order the regular way on the website, I reached out to the staff at The Pen Company and they returned my message right away and helped me put in my order manually. They were very helpful and responsive and helped me get the items I wanted. I will definitely consider purchasing here again. It was a great experience!”

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Posted 1 year ago

“Excellent service”

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Posted 1 year ago

“Good descriptions on the website so easier to find the right pen. It is for granddaughters GCSE exams and she says it feels very nice and comfortable to write with.”

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Posted 1 year ago

“I hadn't been able to find this diary anywhere else, and found it here for a reduced price. It was sent quickly and carefully packaged. Thanks!”

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Posted 1 year ago

“Prices on ink came in under what Amazon was offering, AND you guys offered a variety of colors that aren't offered by Amazon, so I'll be coming here from now often! Because of the cheaper price, I decided to splurge and get a bunch of colors, and I'm loving all of them! I'll definitely be back for more ink / replacement cartridges, and potentially new pens in the future as well. Customer service also deserves a massive shout out. Jake was able to answer my question perfectly within 24 hours, and I greatly appreciate his diligence and quick response.”

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Posted 1 year ago

“I needed refills for my favourite gel pen, and found them online at The Pen Company. It was easy to order, with quick delivery and reasonable prices. I will happily use them again.”

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Posted 1 year ago

“Fast delivery for international shipping and top notch service. The Pen Company had pen pets that isn’t easy to find in my country and the price is pretty competitive.”

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Posted 1 year ago

The Pen Company is rated 4.9 based on 9,351 reviews