The Pen Company Reviews

Name: The Pen Company
Address: The Pen Company, Unit B2 Astonbury Lane, Aston, Hertfordshire
Rating: 4.94

4.9 Rating 9,353 Reviews

96 %

of reviewers recommend The Pen Company

4.9

Based on 9,353 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01438 880758

Email:

sales@thepencompany.com

Location:

The Pen Company, Unit B2 Astonbury Lane, Aston
Hertfordshire
SG2 7EG

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The Pen Company 5 star review on 18th January 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent prices and selection, and unbelievably fast. Will be my first stop for all writing needs”

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Posted 2 years ago

“Excellent customer service! Great communication with quick replies to any questions. I really felt that they valued my business. Based on my experience, I would highly recommend "The Pen Company".”

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Posted 2 years ago

“Quick and efficient service - easy to deal with”

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Posted 2 years ago

“The Naginata Togi Fountain Pen from the Pen Company is an absolute gem! This exquisite writing instrument boasts unparalleled craftsmanship, delivering a writing experience like no other. The elegant design and flawless performance of the nib make every stroke a joy, elevating my penmanship to new heights. A true masterpiece for any writing enthusiast!!!! A must to everyone who still appreciate penmanship. Absolutely delighted with my purchase! And The packaging was secure, and they arrived in pristine condition. The Pen Company was incredibly responsive and provided fast shipping. I highly recommend this The Pen Company and would happily do business with them again. Thank you for the fantastic experience!"”

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Posted 2 years ago

“Quick and Nice delivery, all the products werr lovely”

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Posted 2 years ago

“Buying pens - used and new - used to be a major interest, but with less need to write by hand and equally importantly, the closure of physical pen stores, the fun has gone out of it and I've stopped investing in pens or giving them much time. I use The Pen Company as the best available outlet for pens, when I need one and I couldn't find the Fischer Bullet Pen anywhere else, so I'm grateful for that. I'm a book buyer too, and if I have to buy online I go to Abe Books, who show second-hand books next to the new ones and are the best mainstream collector site. I'd use a pen site that did the same as Abe Books, offering a wide range of classic and second-hand pens next to the new lines, as while I couldn't evaluate the pens close up, I could browse an extensive range of old and new - which would rekindle my passion for pens and encourage me to spend a lot more money on them.”

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Posted 2 years ago

“Very good product. Thanks!”

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Posted 2 years ago

“Excellent product and quick service to the US. Thank you very much!”

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Posted 2 years ago

“The Pen Company usually has the best prices on quality pens and mechanical pencils, often by a wide margin, and they offer free laser engraving, which makes them ideal for gifts (pro tip: only engrave steel, silver, anodized aluminium but not brass or raw aluminium as they don't engrave well with a laser).”

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Posted 2 years ago

“Very good product range, competitive prices and quick delivery.”

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Posted 2 years ago

“Excellent service and prepared to listen and meet all needs.”

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Posted 2 years ago

“We got the pen very quickly but delivery and duty costs were as much as the cost of them pen. The engraving on the cap was underwhelming. Wood can be carved finely these days. That’s an idea worth looking into.”

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Posted 2 years ago

“Excellent. Fair price when compared to US vendors. I think Pen Company will be my go-to for fountain pens. Very happy buyer”

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Posted 2 years ago

“Very efficient and high regard for customer care”

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Posted 2 years ago

“A reliable supplier of quality pens at keen prices. I received my order quickly and was very pleased with it.”

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Posted 2 years ago

“Great service, and prices. 5/5”

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Posted 2 years ago

“Simply outstanding quality, service, friendliness and attention to the customer. If only all companies operated this way! Thank you to everyone at The Pen Company, especially James and Jake.”

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Posted 2 years ago

“Waterman Carene deluxe fountain pen. Beautiful pen in every way. A good weight and writes beautifully. Only issue [which seems common with the Carene model] is ink leaking from nib horn during writing.”

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Posted 2 years ago

“The refills are always available when I order from the US.”

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Posted 2 years ago

“Great shop, great price, great pen!”

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Posted 2 years ago

The Pen Company is rated 4.9 based on 9,353 reviews