The Pen Company Reviews

Name: The Pen Company
Address: The Pen Company, Unit B2 Astonbury Lane, Aston, Hertfordshire
Rating: 4.94

4.9 Rating 9,490 Reviews

96 %

of reviewers recommend The Pen Company

4.9

Based on 9,490 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01438 880758

Email:

sales@thepencompany.com

Location:

The Pen Company, Unit B2 Astonbury Lane, Aston
Hertfordshire
SG2 7EG

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The Pen Company 5 star review on 18th January 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item received very fast. Excellently wrapped and clearly displaying a personal touch and a quality attention to detail. And the added bonus of sweets was greatly appreciated. I will definitely be a repeat customer and I thank you. No hesitation in recommending.”

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Posted 4 years ago

“Really good and quick service!”

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Posted 4 years ago

“Great variety and availability of parts and pieces. Reliable and fair price”

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Posted 4 years ago

“Excellent service with prompt despatch and delivery.”

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Posted 4 years ago

“I have converted all my fountain pens to do without cartridges then whilst searching for ink I found the most extensive range at The Pen Company. I've ordered several colours already and plan on adding more to my collection. The colours are true, the ink is of good quality and the service is very good.”

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Posted 4 years ago

“Excellent selection, service, and communication. I had been unable to find replacement grips for some damaged Lamy pens until discovering The Pen Company. So happy to use these pens again.”

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Posted 4 years ago

“Lovely selection to browse through and my item was shipped very quickly. I would definitely recommend.”

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Posted 4 years ago

“product quality”

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Posted 4 years ago

“I ordered a Tulip for Team Fox fountain pen and never got confirmation of my purchase or delivery tracking information. Right now, I’m considering refusing delivery. I was hoping to find a one stop resource for all my writing needs. Very disappointed.”

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Posted 4 years ago

“Very good customer services.”

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Posted 4 years ago

“Very helpful”

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Posted 4 years ago

“Great service and ecstatic with the product.”

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Posted 4 years ago

“Trouble free purchase and delivery.”

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Posted 4 years ago

“The purchase took longer to arrive than expected probably because it was overseas but worth the wait. Nice pen I am completely satisfied.”

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Posted 4 years ago

“Good service, good prices & inventory. I received exactly what I ordered which arrived on time and neatly packaged. I am very pleased with my experience ordering from The Pen Compay.”

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Posted 4 years ago

“Exceptional service. Would definitely recommend your company.”

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Posted 4 years ago

“I have a Lamy pencil that needed a new eraser. I couldn't find a replacement here in the US, but I found it at The Pen Company. Ordering online was easy. My package of erasers arrived sooner than I anticipated.”

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Posted 4 years ago

“I am so impressed with the top notch service from The Pen company! Quick response & Fast Shipping all the way from UK to Thailand in a week. I LOVE my pen. Thank you so much!”

The Pen Company 5 star review on 16th March 2022

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Posted 4 years ago

“Excellent customer service & a lovely well received gift.”

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Posted 4 years ago

“Really fast service and good selection of products - thank you”

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Posted 4 years ago

The Pen Company is rated 4.9 based on 9,490 reviews