The Pen Company Reviews

Name: The Pen Company
Address: The Pen Company, Unit B2 Astonbury Lane, Aston, Hertfordshire
Rating: 4.94

4.9 Rating 9,708 Reviews

96 %

of reviewers recommend The Pen Company

4.9

Based on 9,708 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01438 880758

Email:

sales@thepencompany.com

Location:

The Pen Company, Unit B2 Astonbury Lane, Aston
Hertfordshire
SG2 7EG

Write Your review

Tell us how The Pen Company made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Pen Company 5 star review on 18th January 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast, efficient and courteous service”

Helpful Report

Posted 4 years ago

“My order was kinda small for an international order from the USA. But their pricing was exceptional and their shipping was comparable to a domestic order. The shipping time was very acceptable. I was and am pleased with dealing with The Pen Company. I highly recommend this company for your fountain pen, ink & supplies. I rate them 5 Grands.”

Helpful Report

Posted 4 years ago

“Great and speedy service But I ordered the wrong refill too small”

Helpful Report

Posted 4 years ago

“...in these strange times, you are there, we are elsewhere, they are still somewhere else, I am satisfied and my first good impression remains vlado, slovakia”

Helpful Report

Posted 4 years ago

“Unfortunately, my experience was not the best. Although the fountain pen arrived quickly, the nib is twisted a bit. I tried to contact The Pen Company for a replacement via their official E-Mail but they managed to ignore my request for replacement (or at least for support). Now, since my right to give it back has passed, I have to care about the fix myself, which leaves me disappointed. The pen was not cheap, just to mention.”

Helpful Report

Posted 4 years ago

Hello Nastja, Unfortunately, we cannot find any email regarding your order / the issue with the pen. We have contacted you directly via the email used to place your order for further information. Please could you respond to us in reply to this email, or feel free to call us on 01438 880758, and we will be happy to assist you in rectifying any issue. Kind regards, James

Posted 4 years ago

“I was so pleased to receive my difficult to find pen parts in the mail. My order arrived swiftly and intact.”

Helpful Report

Posted 4 years ago

“Jake took the extra effort to locate ST Dupoont refills for me ! Much appreciated!”

Helpful Report

Posted 4 years ago

“Very simple order placed for an engraved Sheaffer pen and a pack of colouring pencils; bought as a gift. I misread the delivery instruction. But after two or three emails my delivery was expedited at no extra cost to me. I wouldn’t expect a company to pick up these extra cost on every order, but their generosity and kindness goes a long, long way in me recommending their services. If this is the level of service for a relatively small order, I would highly recommend them for all your needs.”

Helpful Report

Posted 4 years ago

“Excellent.”

Helpful Report

Posted 4 years ago

“So far I have placed three orders with The Pen Company and each time the experience has been faultless! Great products, well-packaged and delivered speedily - what more could you ask for? Given my apparent addiction to fountain pens, I will no doubt be back for more! 😁”

Helpful Report

Posted 4 years ago

“Great company to deal with. Excellent service, helpful and cooperative.”

Helpful Report

Posted 4 years ago

“Great products, great value and great after sales/enquirers service (thanks James!)”

Helpful Report

Posted 4 years ago

“I needed a part for a Montegrappa pen and they were able too supply this reasonably and cheaply. The description left me in no doubt that I was buying a cartridge converter for the right pen. Very pleased and impressed”

Helpful Report

Posted 4 years ago

“Great Service, fast Shipping, quality products ,highly recommended site”

Helpful Report

Posted 4 years ago

“My ink was dispatched quickly & was superbly packed.”

Helpful Report

Posted 4 years ago

“Very happy with the service and value - worth the wait.”

Helpful Report

Posted 4 years ago

“Very rapid delivery. Excellent”

Helpful Report

Posted 4 years ago

“Great experience! I wanted to replace a pen that had been given to me as a gift but then stolen from my car. I couldn't find the pen anywhere in the US where I'm now based. I found it at The Pen Company. I contacted The Pen Company and had several special requests on engraving and shipping - they accommodated all requests. Pricing, service, shipping and quality were exactly what I hoped for in purchasing a very high-quality pen. Thanks!”

Helpful Report

Posted 4 years ago

“The product arrived in good time, as described.”

Helpful Report

Posted 4 years ago

“Quick, direct service, good communication and product as advertised”

Helpful Report

Posted 4 years ago

The Pen Company is rated 4.9 based on 9,708 reviews