The Pen Company Reviews

Name: The Pen Company
Address: The Pen Company, Unit B2 Astonbury Lane, Aston, Hertfordshire
Rating: 4.94

4.9 Rating 9,685 Reviews

96 %

of reviewers recommend The Pen Company

4.9

Based on 9,685 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01438 880758

Email:

sales@thepencompany.com

Location:

The Pen Company, Unit B2 Astonbury Lane, Aston
Hertfordshire
SG2 7EG

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The Pen Company 5 star review on 18th January 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Perfect new pen, quickly delivered (to the US). I messed something up on my order and needed a little help. Cheerful and prompt assistance.”

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Posted 3 years ago

“I ordered a Peperblanks diary from the Pen Company. Delivery was free and it arrived within a couple of days, well packaged to avoid any damage. The diary itself is beautiful. I will order from this company again.”

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Posted 3 years ago

“Love my 2024 diary, super fast delivery too”

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Posted 3 years ago

“Smooth and quick service and delivery Ordered graf von refills from singapore and received them within a week!”

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Posted 3 years ago

“Ordered a diary for 2024 and 2 pens. One was for a birthday gift but I couldn't resist one for myself. The diary is beautiful. Delivery was speedy. Very pleased.”

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Posted 3 years ago

“Very impressed - great prices”

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Posted 3 years ago

“It was easy to find what I wanted on The Pen Company website. The item was delivered promptly and it was well packaged. No complaints.”

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Posted 3 years ago

“The Pen Company is very efficient. My order always arrives within days. I've never had any issues.”

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Posted 3 years ago

“Fabulous service.. always buy my lovely diaries from here. Thank you from a very happy customer. Sue”

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Posted 3 years ago

“Thrilled I was able to find refill for my purse pen. Price was fair and shipping prompt. Thank you.”

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Posted 3 years ago

“I get my beautiful Paperblanks diaries from here every year, one for work, one for life and one for my husband! I'd rather support a small business, they are absolutely brilliant if there are any issues at all and the diaries always arrive quickly and safely. I highly recommend The Pen Company!”

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Posted 3 years ago

“Excellent service. Very quick dispatch and delivery. Very pleased with pen.”

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Posted 3 years ago

“Although final delivery was slow pricing was favorable and communication about delayed delivery was good. Will buy again.”

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Posted 3 years ago

“Ordered a spare nib unit for Lamy and they sent it very fast and properly wrapped. I installed it in my Lamy Safari, but it needed a rinse and some squeeze or tight of parts was needed. The M nib size as you know is not very accurate, is a hit or miss, the one I received was on the broad side. Finally, very satisfied with my order, good place to get some spare parts. Thanks a lot.”

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Posted 3 years ago

“Excellent prompt and professional service. Would not shop anywhere else.”

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Posted 3 years ago

“The customer service from this company is excellent. From ordering to delivery it's nothing short of perfect. I have dealt with this company for many years and and never fail to be impressed with the service and the products.”

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Posted 3 years ago

“Amazing service, amazing pen... Love from Istanbul...”

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Posted 3 years ago

“The item came in that I ordered, and it was very nice and then I was happy with the experience shipping was fast which was a bonus!”

The Pen Company 5 star review on 17th September 2023

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Posted 3 years ago

“Great pens for my urban sketches.”

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Posted 3 years ago

“Excellent customer service and products with fast delivery! Highly recommend!”

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Posted 3 years ago

The Pen Company is rated 4.9 based on 9,685 reviews