The Pen Company Reviews

Name: The Pen Company
Address: The Pen Company, Unit B2 Astonbury Lane, Aston, Hertfordshire
Rating: 4.94

4.9 Rating 9,480 Reviews

96 %

of reviewers recommend The Pen Company

4.9

Based on 9,480 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01438 880758

Email:

sales@thepencompany.com

Location:

The Pen Company, Unit B2 Astonbury Lane, Aston
Hertfordshire
SG2 7EG

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The Pen Company 5 star review on 18th January 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was so pleased to find cross pen refills at a reasonable price from The Pen Company. Delivery was super quick. I would definitely go to their site first for pens etc.”

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Posted 2 years ago

“Ordered a space pen for my grandson. I got his name engraved free of charge and the pen arrived within 24 hours of ordering. That’s what I call service!”

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Posted 2 years ago

“I ordered a Diplomat Excellence in Black lacquer with gold detail, and custom engraving on the end of the barrel as a surprise gift for a coworker. He has a burgeoning interest in fountain pens, so it’s great to introduce friends to the hobby! The Pen Company delivered in a timely manner, even when shipping to the U.S.! The product was excellently packaged, and the pen itself was stunning. My friend loves it and uses it for writing everything down. Awesome company, excellent service, prompt shipping. Highly recommend!”

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Posted 2 years ago

“Was given excellent service by the Pen Co. James was extremely knowledgeable and more than helpful in resolving my needs. Would not hesitate to do business with the company again.”

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Posted 2 years ago

“got the pen works great support was very accommodating when I emailed about an issue with the order request (My end not theirs) and was rectified in a timely manner”

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Posted 2 years ago

“Yes. I donot remember what a got from this company. I am sure was good.”

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Posted 2 years ago

“Exemplary efficient n fast Easily accessed hard to find items Will be back, n tell others about this service”

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Posted 2 years ago

“Excellent products and arrived faster than expected.”

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Posted 2 years ago

“I have done some deals with this Company for more than one year now. I found them very keen on my transactions, they promptly remove any misunderstanding. They do not use my transactions unless they ship the merchandise. I am happy to deal with them recurrently.”

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Posted 2 years ago

“Excellent quality excellent service thanks”

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Posted 2 years ago

“The website is easy to manage. They have an excellent stock of the items we need, usually Space Pen refills for the Space Pens and Parkers we have, plus fountain pen ink. Dispatch and delivery are prompt as promised. A pleasure to do business with the Pen company.”

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Posted 2 years ago

“Fantastic personalised service. Would happily use again.”

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Posted 2 years ago

“Purchased a gift for my boyfriend (engraved LAMY 2000) through The Pen Company and we couldn't be happier. He loves the product and the engraving turned out good (his name is often misspelled and we did not have any issues with that)”

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Posted 2 years ago

“Company rep took 2 telephone calls from me before order & answered my questions. I used the phone because my attempts at using E-mail and the "Ask Us A Question" link on the web site were not answered in 2 days. Ordering was straightforward, and worked. I received products as advertised and in the time frame estimated. Charge appeared on my credit card bill at the prices quoted, with no problem. Excellent!! Thank you!!”

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Posted 2 years ago

“I wasn’t sure which pen was best for my needs. So decided to call the office. James was incredibly helpful, I placed the order online and the pen arrived very quickly. Would highly recommend.”

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Posted 2 years ago

“The engraving service was excellent! The font was beautiful and the sizing and positioning of the name faultless! Love the pens, thank you!”

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Posted 2 years ago

“Rapid delivery of exactly what was ordered: very much appreciated!”

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Posted 2 years ago

“I ordered my Pelikan Souveran M800 from here with no problems. Product shipped the very next day and arrived in about a week to the states! Would purchase from this site again :)”

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Posted 2 years ago

“Amazing customer service, had a manufacturing error with a pen I ordered and they were very quick to make it right.”

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Posted 2 years ago

“Fast order processing and shipping, even with an engraving. I love the huge variety of brands, parts, and refills available.”

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Posted 2 years ago

The Pen Company is rated 4.9 based on 9,480 reviews