The Pen Company Reviews

Name: The Pen Company
Address: The Pen Company, Unit B2 Astonbury Lane, Aston, Hertfordshire
Rating: 4.94

4.9 Rating 9,477 Reviews

96 %

of reviewers recommend The Pen Company

4.9

Based on 9,477 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01438 880758

Email:

sales@thepencompany.com

Location:

The Pen Company, Unit B2 Astonbury Lane, Aston
Hertfordshire
SG2 7EG

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The Pen Company 5 star review on 18th January 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just how online shopping should be. Clean website. Smooth transaction. Fast delivery”

Helpful Report

Posted 2 years ago

“Great prices and selection of quality fountain pen brands. Shipping was fast (even for international), order was accurate, and packaged extremely well. Website is also very easy to use. Great experience from shopping, to order, to shipping.”

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Posted 2 years ago

“Great experience with the company and my selected product.”

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Posted 2 years ago

“Top company. Pleasure doing business with The Pen Company”

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Posted 2 years ago

“Excellent company. Bought 2 pens as gifts and had them engraved. I can't thank you enough for the great service and workmanship. My family were over the moon with their gifts.”

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Posted 2 years ago

“Very easy to order kept up to date with where the order was, delivered quickly and efficiently, no complaints whatsoever, will use again.”

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Posted 2 years ago

“Used this company several times in the past. Prompt and efficient service. Quality products as advertised. Ideal for a personalised gift. Will use in the future.”

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Posted 2 years ago

“I purchased Fountain pen ink and was very satisfied with the experience at The Pen Company.”

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Posted 2 years ago

“All arrived well-packed and in good condition. It was a very good price compared to other shops I checked. Warning for EU residents: there is a substantial import tax if you are in the EU, which contrarily to other shops is not paid in advance by the company sending the goods. The tax is paid when the package is delivered, so the buyer is not necessarily aware at the time of the order. But they were still the cheapest even with the significant tax included.”

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Posted 2 years ago

“To my delight, the pen arrived quicker than expected. Nicely boxed. Exactly as shown online. Beautiful detail. Nice weight. Inscription on clip was lovely. Purchased as graduation gift to law school student. Will be thrilled to make presentation. Thank you Pen Co.”

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Posted 2 years ago

“Great product range - was able to get exactly what I wanted, and at a very reasonable price. Will be using again!”

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Posted 2 years ago

“Quick and easy to order from, quick delivery, even for international shipment. All good, thanks !”

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Posted 2 years ago

“Great range of products, competitive prices and excellent service”

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Posted 2 years ago

“Always excellent- great range of items !”

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Posted 2 years ago

“Shipped quickly, excellent in all respects. Probably useful for others to know that it took over a week to clear customs here in Norway, but that’s just one of those Brexit things and certainly isn’t the fault of The Pen Company.”

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Posted 2 years ago

“Totally dissatisfied. See my email 17th and 31st ay”

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Posted 2 years ago

Hello Mark, We have no record of receiving any correspondence from yourself - please could you forward more details. In summary, your order for Lamy refills. was received in the afternoon of Sat. 15 May and was dispatched on Monday 17 May via your chosen delivery service , which was Second Cass post. Please let us know how we can assist further.

Posted 2 years ago

“I live in Puerto Rico and wasn't able to find an original refill for my ST Dupont ballpoint pen anywhere close, online or retail, so I decided to give The Pen Company a try. They had the exact item I needed and it was delivered to Puerto Rico very quickly, kudos to The Pen Company and many thanks for providing impeccable service.”

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Posted 2 years ago

“I have bought "Faber Castell Ambition Spare Nib (F) ". Quick delivery and original spare part. I am very glad with this purchase.”

The Pen Company 5 star review on 3rd June 2023

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Posted 2 years ago

“Always timely, efficient and good quality products.”

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Posted 2 years ago

“Yet another seamless and pleasant experience acquiring a pen from these very helpful People. My wife was delighted with it. I’m Sure I’ll be touch again soon.”

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Posted 2 years ago

The Pen Company is rated 4.9 based on 9,477 reviews