The Pen Company Reviews

Name: The Pen Company
Address: The Pen Company, Unit B2 Astonbury Lane, Aston, Hertfordshire
Rating: 4.94

4.9 Rating 9,535 Reviews

96 %

of reviewers recommend The Pen Company

4.9

Based on 9,535 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01438 880758

Email:

sales@thepencompany.com

Location:

The Pen Company, Unit B2 Astonbury Lane, Aston
Hertfordshire
SG2 7EG

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The Pen Company 5 star review on 18th July 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Pen Company's customer service is excellent and the prices are reasonable”

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Posted 5 years ago

“Excellent service and good prices Nice people to deal with”

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Posted 5 years ago

“I ordered several items, some of which I chose to return. The customer service is very good, the employees are polite and helpful. The only room for improvement is the mail answer times. Everything above a week is a no go for me, and the reason I only rate it 4/5.”

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Posted 5 years ago

“Very clear website. I found exactly what I wanted and the delivery was very fast. I will use them again.”

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Posted 5 years ago

“Always excellent service. Items arrive very quickly. Lovely range to choose from. My "go to" company for diaries, pens and gifts!”

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Posted 5 years ago

“The diary I ordered was delivered within a week and was very well packaged, I will certainly order from the Pen company in the future.”

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Posted 5 years ago

“Very pleased with delivery which arrived well and safely packaged. Many thanks”

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Posted 5 years ago

“Excellent service. The diary I ordered arrived very quickly in sensible packaging and was in good condition. Have used this company before and will continue to do so and will happily recommend them to others.”

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Posted 5 years ago

“Great product! Super fast delivery! Second year I have ordered a Paperblanks diary from The Pen Company. Just amazing!! Thank you!”

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Posted 5 years ago

“I return to The Pen Company year after year for their clear website, excellent prices and extremely efficient delivery. Long may they continue!”

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Posted 5 years ago

“As efficient as always - Thank you The Pen Company”

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Posted 5 years ago

“Excellent”

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Posted 5 years ago

“They always have what I need at a very good price, and promptly delivered. Highly recommended.”

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Posted 5 years ago

“I am very happy with my new diary, it was delivered very quickly and was well packaged, and it is exactly what I was looking for. I will happily order from the Pen Company again.”

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Posted 5 years ago

“Good products and excellent on delivery”

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Posted 5 years ago

“I was chuffed that I was able to find a refill for this expensive pen and it arrived within 24 hours.”

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Posted 5 years ago

“Very fast and efficient service.”

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Posted 5 years ago

“Excellent service.”

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Posted 5 years ago

“Order one day ,receive first thing next morning - what more could you ask for !”

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Posted 5 years ago

“I had discussed a potential purchase many months ago with James by email and he was very helpful. I placed an order recently for a Pelikan M600 and everything went smoothly. The pen was shipped and arrived in a very good time. It was packaged carefully and the pen is awesome! I highly recommend the Pen Company for your pen and pen related needs. Tim S. North Carolina, USA”

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Posted 5 years ago

The Pen Company is rated 4.9 based on 9,535 reviews