The Pen Company Reviews

Name: The Pen Company
Address: The Pen Company, Unit B2 Astonbury Lane, Aston, Hertfordshire
Rating: 4.94

4.9 Rating 9,655 Reviews

96 %

of reviewers recommend The Pen Company

4.9

Based on 9,655 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01438 880758

Email:

sales@thepencompany.com

Location:

The Pen Company, Unit B2 Astonbury Lane, Aston
Hertfordshire
SG2 7EG

Write Your review

Tell us how The Pen Company made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Pen Company 5 star review on 18th January 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Authentic part with reasonable price (adding international shipping payment). Excellent for overseas users looking for their pen maintenance parts. Very good online shopping experience!”

Helpful Report

Posted 1 year ago

“First class company to deal with. Very efficiently and excellent customer service. It’s my ‘go to’ online retailer for all things relating to penmanship.”

Helpful Report

Posted 1 year ago

“Excellent servcice. Well priced and fast. No complaints whatsoever. James was most helpful.”

Helpful Report

Posted 1 year ago

“As always, order was shipped promptly and arrived within days of placing the order.”

Helpful Report

Posted 1 year ago

“Very happy with the fountain pens received. Nicely done personalisation. Very hapoy with the customer service and communication. Thanks!”

Helpful Report

Posted 1 year ago

“Quick delivery and all items were packaged very securely - I am happy with my purchase!”

Helpful Report

Posted 1 year ago

“I so much appreciate being able to buy parts for my LAMY pen. All arrived in good shape.”

Helpful Report

Posted 1 year ago

“I purchased a magnifient Caran d'Ache mechanical pencil for my Valentine. It was here in the US in less than a week and also engraved at a nominal cost. Thank-you for your outstanding customer service....I will definitely be a repeat customer!”

Helpful Report

Posted 1 year ago

“Great customer service. Very responsive! Helped to make sure that the pen arrived in time for a birthday”

Helpful Report

Posted 1 year ago

“Incredibly helpful company. Very pleased with the support and advice given about a replacement part for my pen. Super quick delivery too, it arrived the next day!”

Helpful Report

Posted 1 year ago

“Excellent sevice Two refills arrived on time as predicted. Well done”

Helpful Report

Posted 1 year ago

“Excellent prices, wide range and great prices, especially for European pens and stationery. The website is easy to navigate. The shipping costs are reasonable and buyers get a good idea of the cost as items are added to the cart. Highly recommended.”

Helpful Report

Posted 1 year ago

“Great service as per usual”

Helpful Report

Posted 1 year ago

“Nice pen and helpful service”

Helpful Report

Posted 1 year ago

“Excellent. Lovely nib”

Helpful Report

Posted 1 year ago

“Phenomenal customer service from these people - polite and quick to respond. I purchased a pen from them in Australia a few weeks ago and wanted to return it for an exchange of a similar item. We communicated back and forth, and the customer support person was great - he guided me on the nib width selection. I just received my exchange item a few days ago.”

Helpful Report

Posted 1 year ago

“The multiple items I ordered arrived sooner than I expected, traveling from the UK to Kalamazoo, Michigan. The tracking of my order helped me to get my package inside before it froze, a concern I had with single digit (f*) weather. The inks are beautiful and the converters tranformed vintage pens I got on the cheap and gleaned up with nib cleaner. Thank You Pen Company.”

Helpful Report

Posted 1 year ago

“Excellent service, very prompt dispatch and high quality item at a very competitive price: goid value and really happy with my Kaweco sketch-up clutch pencil”

Helpful Report

Posted 1 year ago

“Fantastic and good service”

Helpful Report

Posted 1 year ago

“Fast shipping and well packed!”

Helpful Report

Posted 1 year ago

The Pen Company is rated 4.9 based on 9,655 reviews