The Pen Company Reviews

Name: The Pen Company
Address: The Pen Company, Unit B2 Astonbury Lane, Aston, Hertfordshire
Rating: 4.94

4.9 Rating 9,640 Reviews

96 %

of reviewers recommend The Pen Company

4.9

Based on 9,640 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01438 880758

Email:

sales@thepencompany.com

Location:

The Pen Company, Unit B2 Astonbury Lane, Aston
Hertfordshire
SG2 7EG

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The Pen Company 5 star review on 18th January 2026

Anonymous

Anonymous // 01/01/2019

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“Top quality service from The Pen Company, great communications and obvious professionalism in every aspect of their dealings with me. I'm sure I will be making many more purchases with them in the future, and have recommended them to both my friends and family without reservation.”

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Posted 1 year ago

“Everything is fine”

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Posted 1 year ago

“Excellent service. Would use again and recommend”

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Posted 1 year ago

“I have been ordering from The Pen Company for years and as usual, I was very satisfied. I live in a very remote area and I still received my order in a more than timely fashion, even compared to local orders. They have never once made a mistake on an order and this is over several years tie span. Anyone who wants to purchase expensive items like fountain pens and the like should absolutely buy from The Pen Company. They only carry the best products at very reasonable prices and they always deliver, quickly.”

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Posted 1 year ago

“I ordered a few pen parts and one of them was not yet in inventory. I received an email explaining the delay. I asked if I could add to my order and was told that I could do I added two more items that I had missed the first time. My order shipped a week later and arrived here in the US surprisingly quickly. Very happy with the service and the prices are very good. I will definitely be ordering more things over time.”

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Posted 1 year ago

“Competitive pricing, prompt delivery from stock and well packaged. My “Pelikan” branded leather pen case is just what I was looking for.”

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Posted 1 year ago

“One of my favorite places to buy Lamy and Kaweco products. All the items I purchased from The Pen Company over the years are fantastic! And the shipping is always exceptionally fast. That's an excellent customer service.”

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Posted 1 year ago

“Excellent customer service – and the shipping time was quick! I ordered from United States because the products I was needing isn't available in the states. I would gladly order again. Thank you”

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Posted 1 year ago

“The order was serviced and delivered promptly and perfectly”

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Posted 1 year ago

“Very good service and speedy delivery.”

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Posted 1 year ago

“Excellent service with a great range of products. Prompt delivery and very polite customer service department. The business is local to me and that adds an extra element of satisfaction - being able to support local business! Will definitely buy from them again!”

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Posted 1 year ago

“I can't fault The Pen Company, a good range of quality products and prompt delivery, what more can I say?”

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Posted 1 year ago

“The service was EXCELLENT! The package arrived within days and the cost for International Shipping was minimal. GREAT JOB!”

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Posted 1 year ago

“Vast array of different inks. My eventual choice arrived very quickly and very pleased with the quality. Will be returning for more as required.”

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Posted 1 year ago

“Great price, loved being able to engrave our pen. Fast service, thanks”

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Posted 1 year ago

“Great company to shop from. Has pens from brands I didn’t know existed or made fountain pens. Speedy delivery to USA came in perfect time for my husband’s birthday.”

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Posted 1 year ago

“Stocks refills for pens I bought in Germany 40 years ago! Very good service.”

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Posted 1 year ago

“Excellent service.”

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Posted 1 year ago

“Delivery as expected, good company to deal with and good price.”

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Posted 1 year ago

“I ordered thje beautiful Caran d'Ache pencil sharpener. It arrived quickly, well packaged, and as expected.”

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Posted 1 year ago

The Pen Company is rated 4.9 based on 9,640 reviews