The Pen Company Reviews

Name: The Pen Company
Address: The Pen Company, Unit B2 Astonbury Lane, Aston, Hertfordshire
Rating: 4.94

4.9 Rating 9,489 Reviews

96 %

of reviewers recommend The Pen Company

4.9

Based on 9,489 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01438 880758

Email:

sales@thepencompany.com

Location:

The Pen Company, Unit B2 Astonbury Lane, Aston
Hertfordshire
SG2 7EG

Write Your review

Tell us how The Pen Company made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Pen Company 5 star review on 18th January 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Pen Company's website was easy to use, delivery was fast and efficient, and I'm absolutely DELIGHTED with my stunningly beautiful new diary!”

Helpful Report

Posted 1 year ago

“My planner came quickly and was exactly as described. The shipping materials were a nice personal touch.”

Helpful Report

Posted 1 year ago

“A wonderful selection of Fountain pen inks...I was like a kid in a Sweetie Shop. Service fast, efficient. Communications Very Good. Delivery swift.”

Helpful Report

Posted 1 year ago

“My order was a little delayed but I got great customer service and received my item a few days later as promised. I am very satisfied with the diary I bought”

Helpful Report

Posted 1 year ago

“Always satisfied with every order. Highly recommend this market.”

The Pen Company 5 star review on 25th December 2024

Helpful Report

Posted 1 year ago

“I was very pleased to find a pen I was looking for at the best price! It was packed with care and shipped quickly. Very, very pleased all the way around.”

Helpful Report

Posted 1 year ago

“I asked for advice regarding refills for my pen to which they replied very quickly and my order was sent out securely and also received very quickly. I would recommend this company for their excellent fast service.”

Helpful Report

Posted 1 year ago

“First class”

Helpful Report

Posted 1 year ago

“Always reliable and helpful staff on end of the phone”

Helpful Report

Posted 1 year ago

“I really searched for a particular diary before finding it with The Pen Company. Ordered easily, delivered quickly, can definitely recommend using this company.”

Helpful Report

Posted 1 year ago

“Receive a nice pen as a present, required a small replacement part which I lost. Replacement ordered which arrived quick from this great company.Thanks”

Helpful Report

Posted 1 year ago

“I searched the whole United States to find refills for my beloved pens. Tomboi, Parker Fountain pen & Cross rollerball. No luck. I'm so grateful I found the pen company! at first I was skeptical about buying something from Great Britain. I thought the shipping would be absurd it wasn't. In fact, the items arrived within a reasonable amount of time and best of all I can use my pens again. Thank you!”

Helpful Report

Posted 1 year ago

“Quick delivery , professional and friendly . Gorgeous gift.”

Helpful Report

Posted 1 year ago

“Very good service and competitive pricing.”

Helpful Report

Posted 1 year ago

“Very impressed with the service. Delivered next day. In perfect condition.”

Helpful Report

Posted 1 year ago

“Great service. No issues. Would recommend to everyone.”

Helpful Report

Posted 1 year ago

“Having chosen the wrong diary for myself, I was able to return it, be refunded and choose a more suitable diary very easily. The company was very pleasant and helpful to deal with.”

Helpful Report

Posted 1 year ago

“Professional, friendly and personalised customer service. A pleasure to interact with. Thank you.”

Helpful Report

Posted 1 year ago

“Excellent service and I found them very helpful. Easy to contact.”

Helpful Report

Posted 1 year ago

“Their advisor was friendly and helpful,and arranged delievery of the two pens i required”

Helpful Report

Posted 1 year ago

The Pen Company is rated 4.9 based on 9,489 reviews