The Pen Company Reviews

Name: The Pen Company
Address: The Pen Company, Unit B2 Astonbury Lane, Aston, Hertfordshire
Rating: 4.94

4.9 Rating 9,640 Reviews

96 %

of reviewers recommend The Pen Company

4.9

Based on 9,640 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01438 880758

Email:

sales@thepencompany.com

Location:

The Pen Company, Unit B2 Astonbury Lane, Aston
Hertfordshire
SG2 7EG

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The Pen Company 5 star review on 18th January 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We ordered a replacement cap for a filler. There was an unexpected delay caused by the supplier. The team at The Pen Company informed us about that in a helpful and timely manner. Even though it took a while for the cap to arrive, this was much appreciated.”

Helpful Report

Posted 1 year ago

“Excellent range, great value and swift delivery. Impeccable.”

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Posted 1 year ago

“excellent service.quick efficient promt deliviery. well done thank you..”

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Posted 1 year ago

“It took a while for the pen to arrive and communication in the gap between paying and getting hands on it was lacking. Then I followed the instructions but couldn’t get the ink suction thing work at all and had ink everywhere so was not happy but the cartridges work well and now This is my favourite and nicest writing pen I own.”

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Posted 1 year ago

“Traditional stationery shops have ceased to trade in our area in North Wales and so it is necessary to s shop elsewhere for ballpen parts. The package arrived by RM promptly thanks to the efficient service of the Pen Company and I would certainly this firm to other customers. The service helps me to treasure my vintage writing instruments.”

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Posted 1 year ago

“Authentic part with reasonable price (adding international shipping payment). Excellent for overseas users looking for their pen maintenance parts. Very good online shopping experience!”

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Posted 1 year ago

“First class company to deal with. Very efficiently and excellent customer service. It’s my ‘go to’ online retailer for all things relating to penmanship.”

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Posted 1 year ago

“Excellent servcice. Well priced and fast. No complaints whatsoever. James was most helpful.”

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Posted 1 year ago

“As always, order was shipped promptly and arrived within days of placing the order.”

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Posted 1 year ago

“Very happy with the fountain pens received. Nicely done personalisation. Very hapoy with the customer service and communication. Thanks!”

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Posted 1 year ago

“Quick delivery and all items were packaged very securely - I am happy with my purchase!”

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Posted 1 year ago

“I so much appreciate being able to buy parts for my LAMY pen. All arrived in good shape.”

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Posted 1 year ago

“I purchased a magnifient Caran d'Ache mechanical pencil for my Valentine. It was here in the US in less than a week and also engraved at a nominal cost. Thank-you for your outstanding customer service....I will definitely be a repeat customer!”

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Posted 1 year ago

“Great customer service. Very responsive! Helped to make sure that the pen arrived in time for a birthday”

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Posted 1 year ago

“Incredibly helpful company. Very pleased with the support and advice given about a replacement part for my pen. Super quick delivery too, it arrived the next day!”

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Posted 1 year ago

“Excellent sevice Two refills arrived on time as predicted. Well done”

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Posted 1 year ago

“Excellent prices, wide range and great prices, especially for European pens and stationery. The website is easy to navigate. The shipping costs are reasonable and buyers get a good idea of the cost as items are added to the cart. Highly recommended.”

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Posted 1 year ago

“Great service as per usual”

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Posted 1 year ago

“Nice pen and helpful service”

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Posted 1 year ago

“Excellent. Lovely nib”

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Posted 1 year ago

The Pen Company is rated 4.9 based on 9,640 reviews