The Pen Company Reviews

Name: The Pen Company
Address: The Pen Company, Unit B2 Astonbury Lane, Aston, Hertfordshire
Rating: 4.94

4.9 Rating 9,714 Reviews

96 %

of reviewers recommend The Pen Company

4.9

Based on 9,714 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01438 880758

Email:

sales@thepencompany.com

Location:

The Pen Company, Unit B2 Astonbury Lane, Aston
Hertfordshire
SG2 7EG

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The Pen Company 5 star review on 18th January 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful with a fault on a pens 15 months after purchase. It was a 21st gift so we were really appreciative if the quick and friendly response. After s few exchanges and photos it became clear our son had dropped it on the nib, he returned from Uni to a repaired pen. He is very pleased. Thanks you”

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Posted 4 years ago

“Arrived on time and damaged due to good packaging.”

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Posted 4 years ago

“Bought my husband a pen from here after he’d bought me a fountain pen from here too. Very good service and would order from them again. Always order ink refills from them as good quality ink”

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Posted 4 years ago

“Beautiful! Great weight! Good action!”

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Posted 4 years ago

“Great and easy service. Choose pen, add personalisation and arrived within a couple of days. Lovely gift”

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Posted 4 years ago

“Superb service and excellent items. Loved the name engraving option. Thoroughly recommend.”

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Posted 4 years ago

“Am a returning customer :) Very satisfied with The Pen Company.”

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Posted 4 years ago

“Very pleased with the services provided by the Pen Company when I needed accessories and refills for my writing instruments. Would highly recommend them.”

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Posted 4 years ago

“The pen arrived well packaged and in good time, thank you!”

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Posted 4 years ago

“Great experience. Shipping to US was a little slower than expected but no fault of seller.”

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Posted 4 years ago

“Excellent inks, customer service”

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Posted 4 years ago

“Prompt, easy, competitively priced”

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Posted 4 years ago

“Perfect delivery to Switzerland and excellent service - would always do again and can be fully recommended.”

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Posted 4 years ago

“Great place to get hard-to-find items and the postage rates are superb!”

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Posted 4 years ago

“Such a helpful company. Great customer service.”

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Posted 4 years ago

“excellent service”

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Posted 4 years ago

“Order arrived as promised”

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Posted 4 years ago

“Found exactly what I was looking for easy to order excellent value”

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Posted 4 years ago

“I placed an order. It was filled and arrived as promised in a well-packed box. I got exactly what I wanted when I wanted it.”

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Posted 4 years ago

“Great service. Bough an engraved Pilot VP. Good comminucation and speedy delivery”

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Posted 4 years ago

The Pen Company is rated 4.9 based on 9,714 reviews