The Pen Company Reviews

Name: The Pen Company
Address: The Pen Company, Unit B2 Astonbury Lane, Aston, Hertfordshire
Rating: 4.94

4.9 Rating 9,478 Reviews

96 %

of reviewers recommend The Pen Company

4.9

Based on 9,478 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01438 880758

Email:

sales@thepencompany.com

Location:

The Pen Company, Unit B2 Astonbury Lane, Aston
Hertfordshire
SG2 7EG

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The Pen Company 5 star review on 18th January 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very prompt service and delivery was actually quicker than was expected.”

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Posted 7 months ago

“Excellent Service and the cheapest by far - give them a try!”

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Posted 7 months ago

“Fast delivery, items were perfect”

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Posted 7 months ago

“Good product and first class customer service.”

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Posted 7 months ago

“The Pen Company are faultless in my opinion. First class products and first class service. Never any issues.”

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Posted 7 months ago

“Currently the best price at the market!”

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Posted 7 months ago

“very good, supplying ink refills for my 50 year old Waterman pen”

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Posted 7 months ago

“Always get my diaries from here. Lively products and fast delivery.”

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Posted 7 months ago

“Brilliant”

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Posted 7 months ago

“Very pleased with the costumer service. After delay in the order, I called the company and it was a person on the line who answered the call, not a robot/ AI! The person I spoke to over the phone, had the authority to sort out the issue on the spot. I was pleasantly surprised 👍”

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Posted 7 months ago

“I had to get this pen. I had to. I was so excited to see a Kaweco Sport with a piston-fill mechanism. Great pen, super smooth writer. Very happy with my purchase.”

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Posted 7 months ago

“The very best customer service. Excellent is all categories”

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Posted 7 months ago

“Good product. Well packed. Prompt delivery. Excellent service.”

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Posted 7 months ago

“Efficient service and beautiful diary”

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Posted 7 months ago

“Prompt delivery of a good quality mini diary”

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Posted 7 months ago

“Awesome service. Quick communication and came through with my Esterbrook J fountain pen with a custom nib which I hadn’t been able to find anywhere else. Happy customer!”

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Posted 7 months ago

“My diary arrived well packaged and in pristine condition. Extremely happy with my purchase.”

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Posted 7 months ago

“My 2026 diary from The pen company, arrived promptly and well packaged. Beautiful slim diary, perfect for all my appointments.”

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Posted 8 months ago

“Exceptional customer service and amazingly fast shipping to the U.S. My online request to add an item to an existing order that included custom engraving was promptly addressed. By the time I awoke the next day, my order was already processed and shipped out!!”

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Posted 8 months ago

“Excellent service, speedy delivery and item well packaged. I have used The Pen Company for several years and have never been disappointed.”

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Posted 8 months ago

The Pen Company is rated 4.9 based on 9,478 reviews