The Pen Company Reviews

Name: The Pen Company
Address: The Pen Company, Unit B2 Astonbury Lane, Aston, Hertfordshire
Rating: 4.94

4.9 Rating 9,618 Reviews

96 %

of reviewers recommend The Pen Company

4.9

Based on 9,618 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01438 880758

Email:

sales@thepencompany.com

Location:

The Pen Company, Unit B2 Astonbury Lane, Aston
Hertfordshire
SG2 7EG

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The Pen Company 5 star review on 18th January 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great choice of diaries and prompt delivery. I have ordered my diary from them for several years. So pleased to support a good independent company.”

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Posted 9 months ago

“Pleased with the pen ordered for a gift. Arrived quickly and well packaged”

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Posted 9 months ago

“Competitive price. Nicely engraved Pen which I bought as a Christmas Present. Delivery was also competively priced & was tracked. The Pen was available from several other outlets so was bought on price.”

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Posted 9 months ago

“Brilliant service - communication, delivery. Thank you.”

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Posted 9 months ago

“Online ordering process was clear and straightforward. I have ordered this cover design before - very beautiful”

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Posted 9 months ago

“Excellent service and online is the best place to buy because of choice etc”

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Posted 9 months ago

“Reliable fast service.”

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Posted 9 months ago

“Great price, amazing service - I needed some advice relating to a lighter I bought and i received an immediate and friendly response.”

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Posted 9 months ago

“Fast delivery of the correct items. What more can you ask for!”

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Posted 9 months ago

“Quick shipping, great service!”

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Posted 9 months ago

“Great products, and always super streamlined ordering and fast shipping, even to the USA!”

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Posted 9 months ago

“Everything was perfect!”

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Posted 9 months ago

“Good quality products and competitive pricing. Well packed to ensure everything arrives safely. Quick delivery as well. Overall quite happy.”

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Posted 9 months ago

“Very helpful in finding the right pen”

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Posted 9 months ago

“Great range of products at competitive prices, with brilliant service; thanks so much!”

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Posted 9 months ago

“Really pleased with my paperblanks diary. Communication and delivery was excellent, as always.”

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Posted 9 months ago

“Great choice of diaries. Delivery was quick and item packaged well. Thank you.”

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Posted 9 months ago

“Competitive pricing fantastic service and free engraving which was top notch.”

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Posted 9 months ago

“I love pens and support family companies so what’s not to like? My only request is for order turnaround to be improved - in my case it took much longer than I’m owed used to, to be told that my order was in progress and being prepared for despatch.”

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Posted 9 months ago

“Superb customer service online! I had several interactions with both James and Jake through several emails across multiple orders and the way they both took the time to address my questions, provide information and find solutions was by far one of the best experiences I’ve had with any business. I am in the U.S. and there were items on their site that I simply could not find locally. I will be back!”

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Posted 9 months ago

The Pen Company is rated 4.9 based on 9,618 reviews