The Pen Company Reviews

Name: The Pen Company
Address: The Pen Company, Unit B2 Astonbury Lane, Aston, Hertfordshire
Rating: 4.94

4.9 Rating 9,480 Reviews

96 %

of reviewers recommend The Pen Company

4.9

Based on 9,480 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01438 880758

Email:

sales@thepencompany.com

Location:

The Pen Company, Unit B2 Astonbury Lane, Aston
Hertfordshire
SG2 7EG

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The Pen Company 5 star review on 18th January 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Exceptional customer service and amazingly fast shipping to the U.S. My online request to add an item to an existing order that included custom engraving was promptly addressed. By the time I awoke the next day, my order was already processed and shipped out!!”

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Posted 8 months ago

“Excellent service, speedy delivery and item well packaged. I have used The Pen Company for several years and have never been disappointed.”

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Posted 8 months ago

“Ordered a converter for a Sailor 1911S; this was delivered swiftly and safely with a nice note of thanks inside.”

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Posted 8 months ago

“Huge verity of pens and all you need to write. I found beautiful colours of inks to my loved Kaweco Pen. Very quick delivery.”

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Posted 8 months ago

“Very prompt delivery (next day). This is the most recent of several purchases made. As always, customer service was second to none. Goes without saying, I am very pleased with my Graf von Faber Castell Classic mechanical pencil.”

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Posted 8 months ago

“Brilliant people, I was able assisted when the pen I ordered was out of stock. The company is very responsive.”

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Posted 8 months ago

“What fantastic service! Not only did they complete our order quickly and efficiently, but when there arose the possibility of a problem due to tariffs in the US, they proactively communicated the risk, provided a clear solution, and offered to pay any related fees. I will happily order from them again!”

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Posted 8 months ago

“Always my go to for Paperblanks diaries”

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Posted 8 months ago

“Very quick delivery which was great. Lovely pens.”

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Posted 8 months ago

“Cartridges all arrived in good order and the price was reasonable. So far so good I am using the first cartridge”

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Posted 8 months ago

“Ordered a replacement nib unit for my Graf von Faber-Castell fountain pen. Received within days and well packed. PS the Tamitio nib unit (£36) fits as well as the Guilloche one (£243)”

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Posted 8 months ago

“Worked wonderfully. Fountain pen started writing right away.”

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Posted 8 months ago

“My order was received, acknowledged, packed, dispatched and delivered on time-I was kept informed of the progress of my order at all times. A very reliable service-I would be happy to recommend them.”

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Posted 8 months ago

“Fast delivery, good service.”

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Posted 8 months ago

“Very good service and prices more reasonable than in other places for the pen I purchased. Speedy delivery. I would very happily purchase again from The Pen Company.”

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Posted 8 months ago

“Easy and quick turn around.”

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Posted 8 months ago

“Excellent and polite service After sales service still better”

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Posted 8 months ago

“I order my diary every year, and every year has been excellent! Quality, price, postage, service.. all five star! ✨️✨️✨️✨️✨️”

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Posted 8 months ago

“Fast delivery quality refills”

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Posted 8 months ago

“perfect. First order. Will shop again”

Helpful Report

Posted 8 months ago

The Pen Company is rated 4.9 based on 9,480 reviews