The Pen Company Reviews

Name: The Pen Company
Address: The Pen Company, Unit B2 Astonbury Lane, Aston, Hertfordshire
Rating: 4.94

4.9 Rating 9,299 Reviews

96 %

of reviewers recommend The Pen Company

4.9

Based on 9,299 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01438 880758

Email:

sales@thepencompany.com

Location:

The Pen Company, Unit B2 Astonbury Lane, Aston
Hertfordshire
SG2 7EG

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The Pen Company 5 star review on 6th January 2026

Anonymous

Anonymous // 01/01/2019

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“I was very impressed by the friendly personal service offered by The Pen Company and I love the pen I purchased - a beautiful Pilot Capless Graphite fountain pen. The fine nib is superb. Very high quality.”

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Posted 9 months ago

“I found the Pen company when searching for a specific make of fountain pen. They had lots of options from inexpensive to more luxury and a good selection of accessories. It was really good to be able to get the pen I wanted at a cheaper price and better selection than a major online store and felt good to support a smaller business. Great service and quick delivery. Thank you.”

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Posted 9 months ago

“I wanted to send a mechanical pencil to a friend as a present. I found exactly the one I wanted, at a good price, and it was delivered quickly and safely. Everything was just as I wanted it to be! Thank you.”

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Posted 9 months ago

“Quick shipping and sell thing that are hard to find elsewhere”

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Posted 9 months ago

“Quick delivery and good value”

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Posted 9 months ago

“After ordering for two weeks but no response, I sent an email to the company asking about my order. But it has been a month now and I still have not received any response from the company.”

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Posted 9 months ago

Your order was shipped via FedEx and is reported as delivered 6 March - a delivery confimation photo is available via the FedEx tracking. We have emailed you several times regarding your delivery, however, your email service provider's server is not returning a "delivered" response - possibly indicating an issue with your mailbox. If you would like further information please contact us by phone and we will be happy to assit you further.

Posted 4 months ago

“Ordered a pen as a birthday gift for my son on 23rd March, with his birthday on the 31st. The company promised 48-hour delivery and stated that payment would only be taken upon shipping. Despite this, the money was taken immediately and then… nothing. I received no updates, no dispatch notice, no communication at all. I chased the order on the 28th after hearing nothing, only to discover that late on Sunday the 30th, the payment had been reversed through my bank — again, with zero explanation or contact from the company. Now I’m left without the gift my son really wanted — a fountain pen he was so excited about — and clearly no prospect of it arriving on time, if ever. This is disgraceful service with unacceptable communication. I won’t be ordering from this company again, and I wouldn’t recommend them to anyone expecting reliability or even basic customer care.”

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Posted 9 months ago

Hello Lisa, Thank you for getting in touch. Just to confirm, your order has been cancelled, as requested / discussed by email, and no payment has been taken. What you may be seeing on your banking app is a pre-authorisation - this is not an actual charge. At the time of placing an order, we simply request a pre-authorisation from your bank to reserve the funds. Payment is only taken once your items are packed and ready for dispatch. Different banks display these pre-authorisations in various ways - some list them clearly as “pending” or “pre-auth,” while others include them in your transaction list without explanation. Often, if you click into the transaction, it will clarify that it is not a completed payment - this is the caase for may banks e.g. Monzo, Lloyds, and Nationwide, we believe Starling may show similar detail if you drill down on teh transacion entry. It is also worth noting that banks may remove these pre-authorisations from your statement after a short time. This is a standard process and does not mean your order has been cancelled or processed - it is simply how the bank manages reporting of pending transactions on their system. Regarding your order, the White Safari cap was listed as “stock expected in 7–14 days” at the time of purchase, as we were currently awaiting delivery from Lamy’s factory in Heidelberg. Stock did arrive within this quoted time frame. Whilst Royal Mail 48 Tracked is our base delivery service and offered free for orders of this value, the shipping method chosen - whether standard or expedited - only affects the speed of delivery from us to you, not how quickly items arrive with us from the manufacturer. Your email was received on Saturday 29 March (when our office was closed) and was responded to the next working day, Mon 31 March. We hope this clears up any confusion.

Posted 4 months ago

“excellent waterman & lamy refills hope to buy again”

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Posted 9 months ago

“Nice product, good experience.”

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Posted 9 months ago

“Mission accomplished! On their website, they say “we endeavor to offer a first class service” in my case they certainly did. I needed a replacement tip for one of my rollerball Lamy pens from many many years ago. I looked everywhere and could not find it. Then I came upon the pen company. While they did not have the exact color match for the part I needed, they did have the part available in a different color so I ordered it. Because I’m in the US and this is shipped from the UK, I called to check on the order several weeks later. My part was back ordered however in my communication with the company, I mentioned that I wish they had the color I needed to match my pen. I was told they thought they could get it and if they could, they would ship it to me instead of the one I ordered initially. Several weeks later, it arrived in my mailbox. Now I have use of the pen that I had stored in my desk for the last 30+years! I will definitely use their company again should the need arise. Thank you The Pen Company for a job well done!”

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Posted 9 months ago

“Great service and very happy with the notebook. Will definitely use again.”

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Posted 9 months ago

“Everything A1 - very pleased!”

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Posted 9 months ago

“Yes these guys are brilliant! Fantastic selection, great pricing and super quick delivery! Great job!”

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Posted 9 months ago

“Exactly what I was after and cheaper than what I found elsewhere, will definitely use again”

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Posted 9 months ago

“Great service, great communication and fast shipping.”

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Posted 9 months ago

“Very professional company. Thank you”

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Posted 9 months ago

“Fast efficient delivery and products were as described. Thankyou”

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Posted 9 months ago

“Just used one of the new Faber-Castell Grip Neon Textliner pencils in green; also ordered pink and yellow. Had a small stub of an older version of this pencil left from years ago and needed to restock. These pencils are the best for highlighting text, especially on delicate pages; they provide excellent color and smooth action without needing to exert too much pressure. Our order arrived in the US in a timely manner and the prices of the product and delivery were a great bargain. Thanks for terrific service and a superior product!”

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Posted 9 months ago

“I still haven’t received my order, which was made on 25th February - 3 weeks ago - I did email your company for clarification and was told that tracking and action should start soon but nothing has happened - you did say I could re-order, which is what. I will have to do.”

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Posted 9 months ago

“amazing customer service and a lovely little package from across the sea”

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Posted 9 months ago

The Pen Company is rated 4.9 based on 9,299 reviews