The Pen Company Reviews

Name: The Pen Company
Address: The Pen Company, Unit B2 Astonbury Lane, Aston, Hertfordshire
Rating: 4.94

4.9 Rating 9,523 Reviews

96 %

of reviewers recommend The Pen Company

4.9

Based on 9,523 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01438 880758

Email:

sales@thepencompany.com

Location:

The Pen Company, Unit B2 Astonbury Lane, Aston
Hertfordshire
SG2 7EG

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The Pen Company 5 star review on 18th January 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So delighted with the items, price and service. The items got to me in NZ in record time. Thank you.”

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Posted 5 years ago

“Not only do they stock unusual pens, the customer service is very good. I only made a small order of two low-value, items but when one was delayed they let me know and sent the other immediately.”

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Posted 5 years ago

“Excellent service from ordering to delivery,wonderful and many thanks.”

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Posted 5 years ago

“The best experience is that there were no surprises. Everything worked as it was supposed to. I ordered, paid and the pen was delivered on schedule.”

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Posted 5 years ago

“Has expected.”

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Posted 5 years ago

“First class service and beautiful product.”

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Posted 5 years ago

“Easy to order, excellent level of pre-delivery information and prompt receipt of the items I ordered. Very happy overall.”

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Posted 5 years ago

“very pleased with the pen, arrived promptly and writes really well, good value”

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Posted 5 years ago

“Plenty of choice, reasonable prices and quick delivery. What more do you need?”

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Posted 5 years ago

“Second time I have ordered through your website and the delivery was even faster then last time - very impressed!”

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Posted 5 years ago

“I was well pleased with my shopping experience...I could see that service and communication mattered to your establishment”

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Posted 5 years ago

“Very efficient service from ordering process through to delivery - thank you!”

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Posted 5 years ago

“Really helpful over the phone, no issues with order when it arrived - quick delivery and was exactly as described. Will definitely make further orders in future.”

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Posted 5 years ago

“Great little shop. Quick delivery and good prices.”

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Posted 5 years ago

“Excellent customer service.”

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Posted 5 years ago

“Very pleased with service and product. The pen was worth waiting for.”

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Posted 5 years ago

“I live in NZ delivery was fast plus they were willing to make small changes at no extra cost this is the 3rd time I have used them, lastly there prices are very good Thanks for the great service Allan”

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Posted 5 years ago

“Very quick service, excellent website.”

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Posted 5 years ago

“The pen is Lovely !, I am a retailer and use a pen 🖊 constantly, very well made and it looks different !”

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Posted 5 years ago

“Ordered two new refills for my Caran d'Ache pen and received a shipping confirmation email the same day. Item was delivered next da, plus 1st class postage was free. I would certainly recommend this company and will use them again when I need refills for my various pens.”

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Posted 5 years ago

The Pen Company is rated 4.9 based on 9,523 reviews